Jive Communications Reviews 308

We've had a great experience with Jive, and they've been quickly responsive anytime we've had a problem or question.

The reps were super nice and very helpful. They answered all of our questions, emailed additional info to support the info given over the phone and followed up to make sure we weren't having any other problems. Overall a very good experience.

Jive phone services are off the hook, for real. The customer service is top of the line, all-star, award winning, like no other. Jive is setting a new industry standard in VoIP service.
Thank you for making our digital communications, and the process behind the scenes, accurate, efficient, personalized, and functionally flexible.

Easy to use and administer. Great customer support. Cost effective.

The reporting solution is horrible though! They really need to fix this.

Excellent project implementation and support.

Each time I have called customer service they've been very courteous and helpful. I highly recommend them to anyone and everyone!

We love our Jive service!!! My only 1 complaint is sometimes the wait for customer service is a little long. Keep up the good work!

Jive is always very responsive to our questions and their customer service is always provided in a friendly and professional manner. When I do not understand an issue, they are always patient and will stick with me until I do understand.

Jive is super easy to use and the customer support is very helpful. Overall I would recommend taking advantage of Jive Communication onboarding demonstration that was performed by a live agent who can answer any questions that you may have.

Mostly happy with Jive over the last 3 or 4 months.

I certainly love that my cost for 2 phone lines is now about 1/3 what it was with att 😀

I love the Cisco IP phone jive included when I signed up. Having wanted to switch to voip for a long time but being tied down in the day to day business I never could decide with the other IP phones on the market.

Especially handy with the phone is a built in amp and volume control that has made conversations so much easier now

I also totally love how jives on line interface is easy to use. I at this point I mainly use the interface to add numbers or area codes to filter and block.

The Att experience was one where I got between 50 and 100 unrequested sales calls a month mainly being robo calls

Other calls were Bill collectors looking for someone that may or may not have worked at my company 20 years ago.

So I get great satisfaction in adding numbers to block

I don't use the follow me feature where incoming calls go live to my cell as I am driving or otherwise engaged in something.

But I do use the feature where messages left are emailed to my smart phone.

This has been a vital feature for me as I am a one man service business at this time

If I am driving to my customers home and they call wanting to reschedule or know how long until I arrive.

After opening the email it is just one click to play while driving.

This has saved numerous jobs from cancellation and a loss of income.

I do plan to eventually set up the auto attendant and call queue as I regrow my business volume. But I am happy using some of these simple features for now.

It was important to port over my 2 Att phone numbers and Jive did that without any loss in service so when I call out my customers see the numbers they are used to for over 20 years.

There was a little wrinkle in the porting process. I was very concerned that the process would go smoothly as I didn't want any time where my phone lines were dead nor worse case where somehow Att releases the lines but jive isn't there to catch them.

So back in July during this process I got as best I remember contradictory info that just made me worried.

After speaking initially with Jive customer service I believed (correctly or incorrectly) that it wasn't an individual jive person in error but rather that the porting process they had in place needed refinement.

So I was put in touch with a supervisor and did speak to him from a business owner to business owner perspective to explain what I perceived as the points or area to be refined.

As the end user I was pleased that jive has supervisors that are willing to listen to concerns rather than try to only defend against

In the end the porting went through fine, was perhaps just a little more concerning than maybe it should have been.

I am very happy with Jive and do recommend them.

Are they perfect, probably not but I don't believe any business is perfect as the market and expectations change and so must businesses

That jive has great employees that do their best and even look for compromises if appropriate tells me all I need to know.

Yes I am satisfied with all aspects of service and will recommend jive

Rudy Softli
Water Filter Service
Los Angeles, Ca

tech support is great, customer service is pretty good but understanding billing is poor. I originally thought i was paying mainly per user and not per user and per device. Also, seems like a lot of hidden fees I was not expecting. We are a small business but we have taken on a new client that will give us some rapid growth. We will see what happens.

Great company from the beginning of our relationship! Always there for me. Solves my problem for a start up call center and has given me the confidence that Jive is there to walk me through technical setups. A+ Service! Would and do recommend to others!

Jive has been a great asset to Washington County Emergency Management for conference calls with the State and local partners. We highly recommend their service. They are always courteous and quick when there's been an issue to see it's resolved in a timely manner.

Always available. Listens to determine the issues. Knowledgeable on their product and services.

I agreed to switch to Jive July 27. As of this date September 21 my Jive system is still not in service. This has been caused by several issues both in and out of Jive's control. I requested to cancel the agreement as we have not had the system operational to determine if our issues were resoled by the Jive system.

I have had to purchase equipment since July which is not in operation. Jive refuses to cancel the agreement. Therefore I have expenses with no performance by Jive.

Jive offers many feature all included in one price. They do not nickel and dime you to death with a low up front price and when you add the features you need it costs a lot more.

The decision to go forward with the cloud solution was made to eliminate costs. Hardware, maintenance, various telephone billing for example. We are still going through our end of implementation and it is going great. Once you are On Jive, they will not leave you. Always there for support and ready to assist.
Do not expect VoIP in the cloud to resemble any analog or digital telephone service. It is different in a good way.
Jive also has various offerings of products and we chose Yealink telephones. Robust, includes firmware updates and many features.

New customer. Love the service, the flexibility but the hold times for customer service are unreasonable. No less than 15-20 minutes.

No Communication & spotty functionality...

Jive was great, from the first cal onward! I have no complaints at all. Keep it up!