Jim Lawrence Lighting & Home Reviews

2,999

•

4.9

Lighting Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often noting their durability and craftsmanship. Many people highlight the exceptional customer service, describing staff as knowledgeable, helpful, and efficient in their interactions. Reviewers also frequently commend the prompt delivery and careful packaging, ensuring items arrive quickly and in pristine condition. However, some customers occasionally experienced minor product issues, such as items arriving with scratches or slight defects. Despite these instances, customer service was often praised for quickly resolving issues, including arranging replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, well-crafted, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and exceptional quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic, excellent, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the excellent communication and... See more

Reviews shaping this summary

There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more

Company replied

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Company details

Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.

Contact info

The Ironworks, IP7 6BQ, Ipswich, United Kingdom
01473 826685
sales@jim-lawrence.co.uk
jim-lawrence.co.uk

4.9

Excellent

3K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

TLC Electrical Distributors

www.tlc-direct.co.uk

4.9

(11K)

Candid Owl

candidowl.com

(696)

The Lighthouse Shrewsbury

thelighthouseshrewsbury.co.uk

(309)

Brass Bee

brassbee.co.uk

4.9

(3K)

Comet Lighting Limited

cometlighting.co.uk

4.9

(9K)

Gillies

gillies.co.uk

4.9

(10K)

Socket Store

www.socketstore.co.uk

4.9

(5K)

David Village Lighting

www.davidvillagelighting.co.uk

4.8

(2K)

4.9

All reviews

(2,999)

1,141 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jun 11, 2026

Brilliant company

Brilliant company, the shop in Bath was so helpful and the website very clear. The products are solid and British made, with a service that was outstanding. It felt strange to over order for comparison but the return process was so easy. Customer service was excellent sorting a damaged item. You must check them out. Expect the biggest boxes you ever have delivered!!!

4 June 2026

Unprompted review

Reply from Jim Lawrence Lighting & Home

Jun 11, 2026

Dear Tony,

Thank you so much for taking your time to share your feedback. We are delighted that you enjoyed your trip to our Bath showroom and we're glad we could help with your damaged item.

Best regards, the Jim Lawrence team

Jun 10, 2026

The products never disappoint and…

The products never disappoint and customer service is first class

27 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 11, 2026

Dear Amanda,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products and were able to help you with your Jim Lawrence experience.

Best regards, the Jim Lawrence team

Jun 10, 2026

Another excellent quality product from…

Another excellent quality product from one of my favourite suppliers.
The handrail is strong, sturdy and easy to install.
The shepherd's crook design is perfect in my barn conversion.
Customer services are very helpful if advice is needed.
Delivered on time and packaged well

19 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 11, 2026

Dear Judith

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your handrail and hope that it adds a little bit of character to your conversion

Best regards, the Jim Lawrence team

Jun 10, 2026

Very high qualityproduct good customer…

Very high qualityproduct good customer service

27 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 11, 2026

Dear David

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team

Jun 10, 2026

Quality product & great customer service

27 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 10, 2026

Dear John

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 10, 2026

Beautiful door handle

27 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 10, 2026

Dear Ian

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 9, 2026

Jim Lawrence products are beautiful

Jim Lawrence products are beautiful, such good quality and their customer service is fantastic

26 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 10, 2026

Dear Jilly,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Jun 9, 2026

18 May 2026

Reply from Jim Lawrence Lighting & Home

Updated Jun 9, 2026

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your switches &sockets. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Jun 8, 2026

Excellent quality and design

Excellent quality and design. Super quick delivery.

18 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 8, 2026

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product and delivery service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Jun 8, 2026

Lamp shades

So pleased with the square lamp shades we ordered in cream linen. They are very well made and look so nice. The service was excellent.

2 June 2026

Unprompted review

Reply from Jim Lawrence Lighting & Home

Jun 8, 2026

Dear Karen

Thank you so much for taking your time to share your feedback. We are delighted that you are so pleased with your shade and service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Jun 5, 2026

Fabulous company. So easy to order. I was unsure of sizing so phoned and got a lovely lady who talked me through it. The dormer rods arrived. Beautiful! Customer delighted. Thank you

14 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 5, 2026

Dear Mrs Margaret,

Thank you for taking the time to share your five star review with us. We are delighted you are pleased with the customer service you recieved and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Jun 4, 2026

Good product

Good product. Price.

13 May 2026

Reply from Jim Lawrence Lighting & Home

Jun 4, 2026

Dear Raimondas,

Thank you for sharing your review with us. We are delighted you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look