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Jim Lawrence Lighting & Home Reviews 

3,006
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Considering 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often noting their durability and craftsmanship. Many people highlight the exceptional customer service, describing staff as knowledgeable, helpful, and efficient in their interactions. Reviewers also frequently commend the prompt delivery and careful packaging, ensuring items arrive quickly and in pristine condition. However, some customers occasionally experienced minor product issues, such as items arriving with scratches or slight defects. Despite these instances, customer service was often praised for quickly resolving issues, including arranging replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, well-crafted, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and exceptional quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic, excellent, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Rated 5 out of 5 stars

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,006)

1,149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick easy purchase and delivery

Quick easy purchase

16 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Cheryl,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very beautiful

Very beautiful, high quality and well priced

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Amelia

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Chandler Coat Hook Racks.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent all round

Excellent all round. They have great products.
The only thing, we have customs to pay on delivery. This could be avoided by going through Belfast?

16 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Aidan

Thank you so much for taking your time to share your feedback. We are glad to hear you are happy with the products purchased. Yes I am afraid International (ROI) shipments do not pay UK VAT but customs and duties are payable upon delivery. If we were to ship to Northern Ireland, as this is part of the UK there would not be any customs but you would have to pay UK VAT.

If you do place another order in the future and would like to discuss this further, please do not hesitate to contact us.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

A beautiful range of lighting

A beautiful range of lighting, very well made in their workshop next door.
The showroom is spacious and the sales staff very helpful and knowledgeable.
Although a fair distance from where I live the visit was extremely worthwhile.
I am delighted with my purchase.

24 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Mary,

Thank you so much for taking your time to share your feedback and for visiting our Showroom. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Delivery on time.Quality of product ie…

Delivery on time.Quality of product ie excellent.There was a.Very wide range of sizes to choose from.

9 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Bernadette

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great customer service

Great customer service

8 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Anne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality

Ordered made to measure brass cafe curtain pole and it was exactly as requested and excellent quality. Order arrived within stated delivery time frame and customer service was quick to respond when i had a query.

15 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Sally

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience and the Café Curtain Pole you ordered.

Best regards, the Jim Lawrence team.

Rated 4 out of 5 stars

Great customer service and lovely…

Great customer service and lovely products.

12 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Sarah,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

wall light shades

Quick delivery, packed well and reasonably priced for linen shades

12 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Deborah,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great products

Great products, well made, quick and secure delivery.

8 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Christopher,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Really lovely shades

11 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Eileen,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Exceptional products and customer care…

Exceptional products and customer care as always.

3 June 2026
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Reply from Jim Lawrence Lighting & Home

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products and Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Delivered in the allocated time and are…

Delivered in the allocated time and are totally as ordered, a great product and easy ordering so well done

4 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Antony,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - thank you Charlotte :-)

11 June 2026
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Reply from Jim Lawrence Lighting & Home

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience and that Charlotte was able to help.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Each time I’ve made a purchase the…

Each time I’ve made a purchase the whole experience has just been perfect

11 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Alison,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Karen was very kind and couldn’t have…

Karen was very kind and couldn’t have been more helpful. For someone like me in her dotage, speaking to a real live human being is wonderful.

11 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jan

Thank you so much for taking your time to share your feedback about our colleague Karen. We're glad we could help you with your order.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent service and product!

4 June 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jane,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Excellent service and products with up…

Excellent service and products with up to date efficiency regarding delivery would definitely recommend

10 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Annie,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your order and smooth delivery.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

I am really delighted with my new…

I am really delighted with my new pendant light.
And my frequent guests are equally impressed ( and a tad envious!)

10 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Marianne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your light and that we can help to add something special to the room.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

You get what you pay for!

The items of door furniture were all as described and were excellent quality. They were promised within a week. I actually received them the next day. Very impressed.

10 June 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Glyn,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your order and that we were able to get it out quicker.

Best regards, the Jim Lawrence team.

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