JG Wentworth Reviews 

29,008
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 9,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff for guiding them through the enrollment process in an easy, comforting, and stress-free manner. Consumers note that representatives are consistently patient, empathetic, and clear when breaking down complex financial options and personalized plans. Many people highlight that the intake is fast and provides an immediate sense of relief. However, some customers also noted unexpected fees, inflexible payment terms, and challenges with strict automated schedules. A few reviewers expressed significant frustration regarding poor communication, unreturned phone calls, and difficulties reaching staff for ongoing support and assistance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are... See more

User experience

Users describe positive interactions with user experience, highlighting that representatives are informative,... See more

Service

Consumers find service to be positive, highlighting professional and informative staff who make the process... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing mixed feelings and varying experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the easiest and least expensive debt relief option, and I went through quite a few before deciding. But the long standing name and reviews on JG Wentworth are what sold me. Also the fact that... See more

Company replied

Rated 5 out of 5 stars

Like with all services—no matter the value to the consumer—customer care is king, and my representative Ryan Payne is truly client care royalty. He was patient, mindful, thorough, motivated to help, a... See more

Company replied

Rated 5 out of 5 stars

The staff/customer service agent that attended me Freddie Artuz. I had gone through is type of issue couple years back and explained my experience with that debt relief company and he assured me jg We... See more

Company replied

Rated 5 out of 5 stars

Thank you JG Wentworth!!! I had no idea you provided this type of service I thought it was completely related to other legal services, I’m ecstatic to have this tool to get on track financially!!!... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant
  3. Non-Bank Financial Service

About JG Wentworth

Written by the company

JG Wentworth Logo

For over 30 years, JG Wentworth has served thousands of customers who want to achieve financial freedom. Recognized as USA Today’s Most Trusted Brand (2026) and a USA Today Top Workplace (2024–2026), we’re proud to deliver solutions people can rely on. Whether you owe money or are owed money, we can help you meet your financial goals.


If you’re owed money

You may know about our structured settlement program from our famous, operatic jingle—but did you know that in addition to buying structured settlement payment streams in exchange for lump sums, we also purchase annuity payments, lottery prizes, and casino winnings?


At JG Wentworth, we believe that you should be able to access the money owed to you now, not later, and we have a solution for anyone who wants to receive their payments upfront. If you have a payment stream, we’ll purchase some or all of your future payments for the best price, guaranteed. In return, you’ll receive a lump sum payment when you need it—instead of getting it on someone else’s schedule. We make the process as simple and stress-free as possible for our customers, offering excellent customer service and answering all your questions as we go.


If you owe money

If you’re feeling overwhelmed by your debt, we can help. JG Wentworth’s debt relief program allows customers to lower their debt while repaying it fast, with many of our customers graduating from the program in just 2-4 years.


Here’s how it works:  when you call us, you’ll speak with one of our certified debt specialists so we can get an idea of what you owe, what type of debt you have, and what your options are. Together, we create a personalized program to repay your debt and help you set aside money each month into a dedicated savings account. Meanwhile, we negotiate with your creditors on your behalf to lessen the total amount of debt you owe, staying connected with you each time we successfully negotiate a lower amount. We treat our debt relief program like a partnership, offering support to all current and graduated clients.


A name you can trust

At JG Wentworth, we value transparency and remain committed to giving each of our customers a great experience. As a USA Today Most Trusted Brand (2026) and Top Workplace (2024–2026), we continue to put our customers first. Money matters can feel overwhelming, but we’re here to help you understand your options and achieve your financial goals.


You know our name—now get to know us! Learn more about our services at jgwentworth.com or give us a call at (866) 930-6480.

JG Wentworth Logo

For assistance in finding a financial solution that fits your life, turn to JG Wentworth - just as thousands of others have for the last 30 years.

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4.8

Excellent

TrustScore 5 out of 5

29K reviews

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4.8

All reviews

(29,008)

8,800 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Customer Service

Joseph explain everything throughly. Easy to understand and answer all my questions. He also showed empathy and great consideration for my financial troubles.

11 September 2026
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Reply from JG Wentworth

Thank you for writing such thoughtful feedback. We’re grateful you shared your experience.

Rated 5 out of 5 stars

Scott was very nice and explained…

Scott was very nice and explained everything quite well. It's a good feeling to finally see an end to this debt I have been struggling with for a while now. Thanks a bunch Scott! I work in customer service also and he was genuine and really great at what he does.

11 September 2026
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Reply from JG Wentworth

We’re grateful you shared your experience. Thank you for your review.

Rated 5 out of 5 stars

Customer support specialist was…

Customer support specialist was wonderful. She was absolutely amazing. She understood me and my problems and was able to work with my budget.

11 September 2026
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Reply from JG Wentworth

Thanks again for taking the time to leave such thoughtful feedback.

Rated 5 out of 5 stars

Gabriel is a person that helped me

Gabriel is a person that helped me. She was great. She knew just how to help me and I couldn't thank her and your company enough for helping me.

11 September 2026
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Reply from JG Wentworth

Thanks for highlighting your experience with us. We truly appreciate it.

Rated 5 out of 5 stars

Lee Jacob is amazing

Lee Jacob is amazing! He cares so much about humans, truly caring about me and my family and getting the best solution for us in a sticky situation. Forever grateful.

11 September 2026
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Reply from JG Wentworth

Thanks for sharing your thoughts with us — it truly means a lot.

Rated 5 out of 5 stars

Thank you for all your help!

Thank you for all your help!

11 September 2026
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Reply from JG Wentworth

We appreciate you sharing your feedback — thank you for letting us know about your experience.

Rated 5 out of 5 stars

Great people 👍

11 September 2026
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Reply from JG Wentworth

It means a lot that you shared your experience. Thanks for taking the time to do so.

Rated 5 out of 5 stars

Erica is fantastic

Erica is smart, kind and knowledgeable. She helped me with every single question and concern.

11 September 2026
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Reply from JG Wentworth

We really appreciate you taking the time to share your experience. Thanks so much for your feedback.

Rated 1 out of 5 stars

too many hoops to jump through…

too many hoops to jump through everything had to be done twice appraisal them someone else to take pictures, them same ones the appraiser took, credit report then a MTG statement same as on credit report, took way too long, original MTG took less than 30 days

10 September 2026
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Reply from JG Wentworth

We sincerely apologize for the frustrating experience and the extended timeline you encountered. We understand your concerns regarding the repetitive requests and the length of the process. We are actively reviewing our procedures to streamline them and prevent similar issues. Please reach out to our customer service line at 855-504-3159 if there's anything we can assist you with.

Rated 5 out of 5 stars

Aubreey Flores - Best Service Ever

Aubreey Flores was amazing to work with in providing me all of my realistic options and making sure I had the best plan for me that would actually work. She additionally provided extremely helpful information and insight on outside debts that will be of great benefit to me. I cannot be and never have been more satisfied as a customer!

11 September 2026
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Reply from JG Wentworth

It means a lot that you shared your experience. Thanks for taking the time to do so.

Rated 5 out of 5 stars

Just the conversation alone,made me…

Just the conversation alone,made me feel better knowing that my bills will be handled like they suppose to be.

11 September 2026
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Reply from JG Wentworth

We’re thankful for your review and the time you took to write it.

Rated 5 out of 5 stars

My advisor Joseph iwas exceptional …

My advisor Joseph iwas exceptional explaining everything. Now i want to see how the program works and then i definitely will write another review of the final process.

20 August 2026
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Reply from JG Wentworth

We sincerely appreciate your comments and your willingness to share them.

Rated 5 out of 5 stars

The process was much easier than…

The process was much easier than expected. Your company was efficient with all information required and delivered. I was made to feel appreciated. David Lam helped me through the process. He was professional and knowledgeable.

11 September 2026
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Reply from JG Wentworth

We appreciate you sharing your feedback — thank you for letting us know about your experience.

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