JF Law Limited Reviews 

1,026
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their professionalism, empathy, and helpfulness, ensuring pleasant and supportive interactions. Many people highlight the exceptional customer service, noting prompt responses, clear communication, and successful outcomes for their claims. However, some customers also noted dissatisfaction with slow communication, reporting delays in replies and a lack of updates regarding their cases. A few other people also felt that their cases were mishandled or unexpectedly closed, with some being informed they could not proceed under a Conditional Fee Agreement after initial acceptance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and responsiveness of the... See more

Claim

Reviewers mention positive feedback about claim, with many expressing satisfaction with the successful... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Response time

Customers had positive experiences with response times, with many reporting quick and thorough communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zozan was amazing! Sent query in and was called within the hour. I sent all information requested for review through to them and received a call back to discuss in more detail. She was empathetic to m... See more

Rated 5 out of 5 stars

I recently had a data breach claim settled through JF law, my solicitor Bethan Simons had very clear communication, was responsive and informative and gave me confidence that my claim was being han... See more

Rated 5 out of 5 stars

I can’t rate JF Law highly enough especially Tracy Chick who managed my case through to closure. Her advice and management of my case were second to none and she successfully negotiated my claim throu... See more

Rated 5 out of 5 stars

Gemma who assisted my autistic son was fantastic always following up on e mails and explaining so he could understand. Gemma was always quick to respond and nothing was too much. Great service.... See more


Company details

  1. Law Firm
  2. Personal Injury Attorney

Written by the company

JF Law was established in 2014 and since then we’ve gone from strength to strength. Our speciality field is personal injury law. However, as time has gone on we’ve expanded into other key areas, such as medical negligence, data breach law, and housing disrepair. Over the years we’ve not just helped thousands of clients recover compensation, but helped them achieve justice for the wrongs they endured. This is all down to our commitment to providing you with the best legal service possible. From accidents at work and trips in the street to medical negligence and breaches of your personal data, our team is experienced and skilled in their chosen fields.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,026)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

Top service

Kerrie did an awesome helpful service throughout in the all claiming process. Appreciated, thank you.

Aniko Keri

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Kaylee Houghton helped me with my claim…

Kaylee Houghton helped me with my claim she was amazing kept me up to date with every email, always replied with fast response
Made me feel comfortable to be open and honest with herself, truly the best outcome thankyou so much

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Today I called JFLaw to make an enquiry…

Today I called JFLaw to make an enquiry re. a personal injury I suffered at work.
I received a quick response and attention to detailing the type, cause, and when sustained.
The agent’s patience and explanation was clear re. no fee no win process finishing with a GPR message of my personal details.
I appreciate the service so far.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My case lasted almost five years…

My case lasted almost five years following a road traffic accident involving a foreign HGV driver. After the company couldn’t be traced, my claim was transferred from JF Law to the MIB. Throughout the process, Chris Woodburn at JF Law kept me updated and made several attempts to negotiate a higher settlement on my behalf.

Although I wasn’t fully satisfied with the final offer from the MIB and had hoped for a better outcome, I appreciate that Chris did what he could within the limitations of the situation. In the end, I accepted the offer as the process had gone on for a long time, and I felt fortunate to receive a settlement given the circumstances.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Great Experience!
I am satisfied with the experience I had with JF Law Limited regarding my case and I want to say thank you Gemma. This is because even though it took some time to receive my payment, the effective communication from Gemma Shields is commendable. She was always sending emails of updates and sometimes called me to explain things to me to ensure I understand what was actually going on. This helped to reduce the stress I was going through. Thank you all for supporting me.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend JF Law for matters…

I would recommend JF Law for matters relating to personal injury claims. Christopher Woodburn looked after my case. He worked so hard to keep me informed on the progress of my claim. He explained in a way that I could understand and was very reassuring throughout the process. Thankyou Chris and JF Law.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Gemma was absolutely amazing

Gemma was absolutely amazing! Sorted my claim from start to finish and made the process extremely easy! Would definitely recommend them to everyone I know! Amazing company and really really happy with my settlement offer

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Gemma Shields and Michael Higgins

Really pleased with this company. Dealt with Gemma Shields and Michael Higgins who were professional and kept us up to date every step of the way. Very highly recommended - thanks for all your efforts.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Jf law is fantastic

Fantastic and Christopher woodburn at JF law cannot thank him enough his persistence to get the outcome his clients deserve he goes above and beyond, Chris is very easy to talk to and very kind and helpful and always on hand to answer any questions I had 1000% would recommend and I’m so so thankful I had someone like Chris he is amazing.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I received excellent service from JF…Karen Powel

I received excellent service from JF Law. The communication was clear, professional, and consistent throughout the process. Everything was handled efficiently, and I felt well-supported at every stage. I’m very happy with the overall experience and would highly recommend JF Law to others.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and understanding

My case took almost 2 years but I believe that's the norm. I did have about 3 different handlers during that time but each one kept me in the picture. My case was handled very professionally and when I was offered a settlement I was advised not to accept and I was given a higher offer. So very grateful for all the help and understanding I was given. I would highly recommend JFLaw

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with Michelle today

I spoke w8th Michelle today, she was lovely, she was friendly, polite but still very proffesional. She explained everything clearly and made sure I understood everything, she was patient and answered all my questions
Thankyou Michelle, youre a star!!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

JF Law Limited.

JF Law Limited.. kept me well informed from start to Finnish on my claim. And were very quick and extremely helpful on all aspects.
Great company to deal with .

20 November 2025
Unprompted review

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