Jewson Reviews 

I needed some tiles, to replace on my existing roof in the corner......so today I was passing jewson(Nottingham basford branch) nice little shop and service counter....only one costimer ahead of me. At the counter I felt the older gent who dealt with me had a poor attitude like not a smile no hello, just are you paying cash or account....bit of a shame really as the products I seen and purchased we're of a very high standard (shame the counter service never matched) good service from the guy working out in the yard(said he was new to the store) nice chap.....hope my feedback helps, kind regards tony

Needed 2 shelves of plywood cut to size. Had to travel 12 miles to the nearest place that offered the service.
Staff were extremely helpful, greeted on entry, taken to mill. Shelves put in car for me. Great staff, who know how to treat a customer,

Great professional service and very helpful with advice for a project, thank you!
Nursery Rhymes Childcare Ltd
Cardross

I went online on a Friday evening and ordered a cement mixer for the following Saturday…I had a confirmation email with a confirmed price saying that my local branch would contact me for payment.
Monday lunchtime and no contact so I rang my local branch and enquired about my online order to be told that they don’t not know anything about it and would chase it up.

Tuesday and still nothing so I emailed Jewsons tool hire.
The only reply I received was that I was copied into an email sent to a branch to process my order.
I finally got to speak to someone in branch to be told that they don’t have the item in my area so would have to get one from another area and charge me for it and apparently the online prices do not include delivery(I clicked delivery on the website).
My online total was around £70 and now it would be £180+ for the hire.
Why give a misleading online price and say that delivery is included and also that the item is available to hire!

Rubina at Jewson Haringey is very helpful and professional.🌟

I highly recommend shopping from Jewson Haringey branch.

Jewsons Chesterfield are the best building supplies in and around chesterfield. Do there best to get you on the road as quickly as possible. Just what you want when you getting prepared for your jobs. Just need to have free fruit days instead of pastry days

Hastings branch
Staff are Excellent nothing to much trouble for them
The manager even set more discount on my online account which is easier to now use so stops me ringing them up for better prices . The delivery drivers are spot on they try and get it where i want it. they are the best !! if you are using the online account Go in and see them and talk to them they will lower your prices on your account I dont spend £1000s with them a month just a one man band
Even the tool hire department is great. Credit where credit is due !!

What happened to Jewson in Cardiff? Since they were taken over the staff are miserable and service appalling. No wonder MKM are taking all the business - it's a pleasure to go in there!!

So disappointed. I'll remember the days when Jewson had a top team in Ipswich Road. The new owners clearly don't know Cardiff well.

Any tool hire you need I recommend going to jewson service was great Simon was very helpful and friendly

Contacted Jewson from the contact page on the website for a price on some wood.

Rather than phoning I emailed the specific details of what I wanted a price on, and as per their contact page ....
If you'd prefer to email us
customer.feedback @ jewson.co.uk

Got a reply back from someone in 'customer service' saying to phone my local branch??!

08-01-2025 .... Jewson's reply to this review, is to phone them!, to discuss?? - they just don't get it

Neighbour had a delivery to their property. On exiting, the driver couldn't turn right so went left to turn around . In so doing he used our drive , which is fair enough . But to go off of the tarmac surface and drive on the ditch bank and not give a damn is out of order . Sure the driver wouldn't appreciate it if someone done that in their own property. Thanks Taunton branch , much appreciated

Made a formal complaint which was never acknowledged by the support team or the area manager.

They do not care and there is no management in place to review their level of service.

Update: I did email that customer feedback email on Dec 15 and they also ignored me. I have emailed again today and no reply.

Update: Emailed again and they ignored the email again. Customers beware, they do not care at all.

Total rip off bought a bulk bag of building sand 5 cement 1 feb mix £126.49 as the delivery was late the client went to the builders merchants to pick the cement up and Jason at the motingham branch said we hadn't bought any cement so the client was charged another £43 now a total of £169 for the three items since then Jason has told me they made a mistake and charge me for delivery and they will refund me £20 which i still haven't received total joke

great products great advice! friendly staff

We are planning a new patio using composite decking. Llewelyn Hughes at Jewsons in Aberaeron, helped us establish both what materials and quantities and worked out a good price for us. We would definitely recommend.

Absolutely brilliant service. Great delivery driver from Jewson Preston Raglan Street. Well experienced gentleman delivered my bricks and put them exactly where I wanted them. Gem of a guy. 5 star service. Well recommended builders merchants.

Hired a floor sanding kit, after reading around, watching YouTube guides etc. The kit wasn’t available at short notice from my most local Jewsons, but the central tool hire office ladies were incredibly helpful and proactive and found one at another branch a short distance away. So I picked up the big drum sander and a disc edging sander from the Waltham Abbey branch, plus lots of paper (on sale or return) The guys handing the kit over couldn’t be been more helpful. The kit worked fine, and I got the job done. Due to my own inexperience I caused a bit of damage to a part on the drum sander, and pointed it out on return. The guy thanked me for my honesty and said it was absolutely no problem. I got all my deposit back. Very good value, and a very good experience.

£13 for a bag of multi Finnish. What a scam

Hiring a barrow for one day. Invoicing completely wrong. They took a deposit of £50. Went back to the branch (Slateford, Edinburgh) twice. They invoiced me for a week instead of one day. The branch could not reimburse me despite taking the deposit. It had to be approved by the area manager who was on holiday. Took a month to sort and even then was about £3 wrong. It is ridiculous that the branch was not authorised to reimburse for a mistake. Jewsons need to get into the real world.

We live up a narrow steep driveway. We met Steve at the bottom and showed him where he might have a problem. He looked at the situation and came up with aa few options. Yes he should be able to get up to our gate. He was friendly from the start and positve. A few minutes later he was at our gate and dropping off 3 dumpy bags of gravel. We have had other drivers from other companies give up quickly. Steve saved us hours of work having to go to the bottom of our drive. He is a credit to Jewsons. Fantastic service.