Jewelsbykaurs Reviews 

226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the jewelry pieces are stunning, beautifully crafted, and available in an abundant variety of styles for any event. People consistently note that the product quality is exceptional, durable, and consistently exceeds expectations across multiple purchases over time. Reviewers are really happy with the team, describing them as extremely helpful, friendly, and welcoming during every store visit. Consumers appreciate the personalized styling advice and attentive customer service provided when choosing items for special weddings and occasions. Shoppers often mention the smooth purchasing process and wonderful packaging that makes receiving orders an absolute delight.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the stunning and unique designs... See more

Quality

Customers report deep satisfaction with the quality, craftsmanship, and stunning designs of the jewellery.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as excellent and second to... See more

Service

Consumers find service to be exceptionally positive, praising the incredible professionalism and attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came across Jewelsbykaurs accidentally while on a shopping spree. I fell in love with the mother of pearls chokers the moment I saw them. I knew I wasn't leaving this place without buying something... See more

Rated 5 out of 5 stars

Jewels by Kaur is phenomenal. The pieces are stunning , well crafted and even more beautiful in person. I felt like a royal princess in her green emerald set. Sumi is very professional and responsive.... See more

Rated 5 out of 5 stars

I bought Motherpearl Mala it’s absolutely stunning Kaur is a lovely pleasant lady buying this piece was a great experience. Would be definitely buying more and looking forward to her new store in Birm... See more

Rated 5 out of 5 stars

I've been shopping here for all my jewellery for many years and there is no where else I would go or recommend to anyone else! The service is great, I always come with an idea and they help me to find... See more

Company replied


Company details

  1. Jewelry Designer
  2. Costume Jewelry Shop
  3. Fashion Accessories Store

Written by the company

Handcrafted Indian bridal and semi bridal fashion Jewellery for all occasions.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(226)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality products at affordable price …

I follow them on Instagram as I am a biggest fan of their designs.
I bought 2 earrings from them and really liked the quality and the price was also very reasonable.
Would highly recommend them

3 January 2025
Unprompted review
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Reply from Jewelsbykaurs

Thanks a lot dear for your support, see you around soon xxx

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, customer service was exceptional and quality is great.
Recommend to indian jewellery lovers. You wont be disappointed ❤️

3 January 2025
Unprompted review
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Reply from Jewelsbykaurs

Thanks a ton Mandeep for your understanding and wait you ordered stuff from Canada and waited patiently for more than a month aftr continuous strike in your area, I was sure package is lost but you kept me holding to the fact that it will be delivered and it did aftr long wait. I am happy to have met u and more happier to read your 5⭐️review trust me it means a lot 🙏🏻 see you around soon xxx

Rated 5 out of 5 stars

Stunning jewellery

Sumi is a lovely and humble person who has very high end and unique jewellery!!!!
I purchased a stunning mother of pearl pendant, a choker style mother of pearl necklace set with earrings ( pendant goes fantastic with it as a double layer!) and a gorgeous indowestern choker gold set. All for under £200!!!! Sumi has a price range to meet every need. It’s so worth waiting for stunning jewellery from jewels_by_kaurs!
Can’t wait to buy more in the New Year!!

17 December 2024
Unprompted review
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Reply from Jewelsbykaurs

Thankyou Mim g for your orders and support this means a lot 🙏🏻❤️ see you around soon take care xxx

Rated 5 out of 5 stars

A pleasure meeting Soomi at a wedding…

A pleasure meeting Soomi at a wedding fair. Friendly, trustworthy and most helpful. She is great with communication and making recommendations of jewellery pieces.
I loved her styles of jewellery and came away with several pieces: sets, earrings, bracelets and rings.

13 September 2024
Unprompted review
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Reply from Jewelsbykaurs

It was pleasure to meet you at London event❤️ thankyou for your custom it means a lot to us xxx

Rated 5 out of 5 stars

Suminder runs an amazing company

Suminder runs an amazing company. Jewels by Kaur has stunning, innovative products and the service is second to none.
I ordered some beautiful bangles, such good quality and definitely a unique piece in my jewellery collection. It arrived ontime and in the most beautiful velvet box. Highly recommend Jewels by Kaur.

16 December 2024
Unprompted review
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Reply from Jewelsbykaurs

Thanks a lot darling for your support🙏🏻 can’t wait to see you around xxx

Rated 5 out of 5 stars

Amazing x earrings the best xx

Amazing x earrings the best xx the quality and service is outstanding .. and I purchased over 10 pairs .. will be back for more !!

16 December 2024
Unprompted review
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Reply from Jewelsbykaurs

Thankyou xxx

Rated 4 out of 5 stars

Review time for kaurs.....always love…

Review time for kaurs.....always love here jellwery...best in both quality and designer pieces.....u should shop here jellwery definitely ladies .....go and grab here best jellwery ......Happy shopping...thankq

13 December 2024
Unprompted review
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Reply from Jewelsbykaurs

Thankyou Habeeba g😇

Rated 1 out of 5 stars

Unprofessional, Unempathetic, and Stressful Experience"

I went to Jewelsbykaurs with the intention of supporting a small business, traveling all the way from East London to give her a chance. Unfortunately, this turned into one of the most stressful and disheartening experiences I’ve ever had, especially during such an important time for me.
From the start, the lighting in her studio was poor, making it difficult to properly see the jewellery. I had to step outside multiple times just to get a clearer view. Despite my attempts to make an informed choice, her tone throughout made me feel pressured to purchase something, as though I was obligated simply because I was there.
After much back and forth, I selected jewellery for my mum, and mehndi jewellery. The next morning, under proper lighting, I realized the jewellery didn’t match my outfit. I politely asked for a refund, explaining my situation, but she outright refused.
I explained to her, I had recently lost a family member, and I told her I was struggling with anxiety and couldn’t deal with unnecessary stress. I hoped for some understanding, but she completely ignored my vulnerability. Instead, she took advantage of it, continuing to pressure me into decisions I wasn’t comfortable with. It was clear her only priority was getting my money.
At no point during my visit was I made aware of a strict no refund or exchange policy. Had this been communicated, I would have been more cautious in my decisions. As a bride preparing for a significant event, I wanted everything to be perfect. Instead of understanding my concerns, she accused me of “moaning” and implied I was being difficult. Of course, I spent time—it’s my big day, and I had every right to ensure I was happy with my choice.
Her refusal to refund left me with no option but to exchange the items, which I returned immediately via first-class delivery. Even then, she charged me additional fees for “changing the beads” (which was not mentioned to me and seemed as if she was making up prices just to get money in her pocket) and for next-day delivery, which I had also paid for when I sent her item back. After all this, she refunded a mere £16.
This entire ordeal left me feeling exploited and anxious at a time when I should have been excited and happy. She didn’t hesitate to add to my stress, showing no compassion or care for me as a customer.

Before I visited Jewelsbykaurs, she was extremely eager for me to come, constantly encouraging me to choose her over other jewellery vendors. She even advised me not to go to anyone else, which I found a bit pushy. I explained to her that I was in the hospital and dealing with personal challenges, but despite knowing this, she continued to pressure me to visit her studio. Her eagerness quickly turned into indifference after the sale was made, and now she chooses to ignore my concerns entirely. Her lack of empathy and disregard for my situation is deeply disappointing.

If you’re considering Jewelsbykaurs, I strongly urge you to reconsider. Her lack of professionalism, transparency about her no-refund policy, and disregard for customer well-being speak volumes. Just to mention, I have been referred to her, I’ve not found her on instagram nor did I know she has a website. but as a business surely, you should let your customers know about your no refund or exchange policy so your customers are well aware. Supporting a small business should be a positive experience, but this was anything but.

13 December 2024
Unprompted review
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Reply from Jewelsbykaurs



Dear Tahmina ,

Thank you for reaching out and sharing your concerns. While I value all feedback, I feel it is important to address your claims to ensure clarity and fairness.

1.Deleted 5-Star Review:

I was surprised to see your complaints after you initially left a positive 5-star review on Trustpilot, indicating satisfaction with your purchase. I also have email records confirming this review. Deleting that review and later posting a negative one feels inconsistent and unfair, given the initial positive feedback.

2. Accusation of Pressure:

You claimed you were pressured to buy, yet I have studio recordings showing otherwise. Additionally, during the consultation, you repeatedly mentioned that you couldn’t see clearly without your glasses, which you forgot to bring. I did everything possible to assist you in making an informed decision, even allowing you to step outside multiple times for better lighting.

3. Consultation Follow-Up:

As a seller, it is standard to follow up with interested clients. You reached out to me first with your inquiries, and I only followed up to arrange a consultation as per your interest. This is a normal part of customer service and not an attempt to pressure anyone. Also this creates a rapport and relationship with clients that am not only selling but building healthy relationship with my clients and just selling and never talking to them I have clients since years who are still in touch with me.

4. No-Refund Policy:

In our WhatsApp chat, when you specifically asked about refunds, I clearly stated that I would adjust the value with another purchase if needed. This implicitly communicates that no refunds are offered. Furthermore, our no-refund or exchange policy is clearly stated on both my website and Instagram, as is standard in the jewelry business for hygiene reasons which is practiced by every other brand.

5. Time and Additional Costs:

I provided a two-hour consultation to help you choose the right pieces, during which you were accompanied by your husband, who approved your selections. I also offered a complimentary tikka worth £30 with your sets as a goodwill gesture. When you later requested customizations, I charged only a nominal fee (£15) for the change of beads only as u wanted to pink shade instead of pearls, I have to pay my staff for the work she was doing to change. Delivery fees were added because next-day delivery was specifically requested by you. These charges were transparent and fair.

6. Changing Your Mind Post-Purchase:

You changed your mind the next day, but the items were not faulty and matched the description provided. Your dissatisfaction stems from personal choice, not any issue with the product or service. I hope you can understand that this does not qualify for a refund under our policies.

I am a small business owner who strives to provide high-quality products and personalized service. However, as a retailer, I also have rights and policies in place to protect my business. It is not reasonable to place blame on me for decisions that were entirely your own.
Best regards
JewelsByKaurs

Rated 5 out of 5 stars

Mother of pearl bangles…

Order beautiful mother of pearl bangles and earrings
Really happy 😊 😃

9 December 2024
Unprompted review
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Reply from Jewelsbykaurs

Thankyou Diljit g your order and satisfaction means a lot xx see you around

Rated 5 out of 5 stars

I ordered lovely bangles and it was…

I ordered lovely bangles and it was really beautiful than I seen in the picture. And price was reasonable.Transaction was very smooth and Sumi was very co-operative.

18 November 2024
Unprompted review
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Reply from Jewelsbykaurs

Thanks for appreciation Usha ji 😇 see you around soon xx

Rated 5 out of 5 stars

Jewelsbykaurs is a wonderful jewellery…

Jewelsbykaurs is a wonderful jewellery business with so much to offer. They have such high quality items and such a dedicated team. Jewelsbykaurs goes above and beyond, always just a message away. The politeness goes a long way. It’s the best place to buy your jewels from.

26 November 2024
Unprompted review
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Reply from Jewelsbykaurs

That’s so sweet of you Aman 😇❤️ it’s always a pleasure to see you 😇. When are u coming next 😂

Rated 5 out of 5 stars

Really beautiful set

Received my necklace set today and it is amazing . Looks more beautiful in real than in picture. They are so cooperative and helpful. Can’t wait to wear this . Will be shopping with them again .

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful collection and a lovely…

Beautiful collection and a lovely seller! It was a treat to see the mix of varieties and price ranges that Jewels By Kaur has. There’s something for everyone.. Loved my shopping and even got compliments! Highly recommend.. Looking forward to going back for more!!!

23 September 2024
Unprompted review
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Reply from Jewelsbykaurs

Hi Deepti,it's so nice to hear about your experience dear. See you around soon xx

Rated 5 out of 5 stars

Beautiful Collection

Beautiful Collection Had such a pleasant experience with Jewels by Kaurs I fell in love with all collections definitely recommend it to all the future brides & others. Got such a stunning set on the day I met first & definitely going back in future too ..

16 September 2024
Unprompted review
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Reply from Jewelsbykaurs

Thanks a lot dear:-) see you around soon xxx

Rated 5 out of 5 stars

I had recently purchased some beautiful…

I had recently purchased some beautiful mother of pearl jewellery from Jewels by Kaurs. The pieces are stunning 😍 excellent service and very quick with responses too! Would definitely recommend

15 August 2024
Unprompted review
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Reply from Jewelsbykaurs

Thankyou so much my dear Hema see you around soon xx

Rated 5 out of 5 stars

Great product and easy communication

Great communication with seller and ongoing feedback on product finishes as well as delivery till arrival of product. The product itself looked fabulous and sure to impress!

10 July 2024
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Reply from Jewelsbykaurs

Thanks for your kind review dear Darshini 🤍 I loved packing your order and sending it to Australia 🙏🏻xxx pls come back for more.

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