Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more
Company replied
I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more
Bought an initial ring, nice in the photo nice to look at. It was described as an everyday ring so has been worn everyday.This was bought in April.Had about 12 weeks(gold in colour) The ring except w... See more
Company details
Information provided by various external sources
Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.
Contact info
Regent Street 207, W1B, London, United States
- jeulia.co.uk
3.5
Average
476 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice enough but not worth the price
Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to buy a further item. I would think about half the price charged would be reflective of the quality.
1 August 2025
Unprompted review
Reply from Jeulia UK
Thank you for sharing your thoughts on pricing. Our prices reflect the craftsmanship, design intricacy, and material quality invested in each piece. We regularly offer special promotions - stay tuned for upcoming opportunities to find your perfect treasure!
Lots of pretty 'stuff' to choose from
Lots of pretty 'stuff' to choose from
Good photo's and descriptions
Easy to navigate website
Used before and been pleased with items
Re-buying ring as unable to get 'rose gold' plating replaced
19 July 2025
Unprompted review
Reply from Jeulia UK
Thank you for your kind words! We're delighted you love our selection and user experience. Regarding the rose gold plating, we'd love to assist—please contact our support team for a personalized solution. Your loyalty inspires us!
Gave 1 star as unable to give 0 worst…
Gave 1 star as unable to give 0 worst service imaginable ordered engagement ring more then 1 month ago and still not dispatched, customer service is useless as they are unable to give me a date on when will be dispatched keep saying give us a few more days it's almost ready I would 100% recommend not shopping from this company im £400 down, no ring and was due to propose in a couple weeks abroad completly ruined my plans and all im offered is £40 credit when all I want is my ring i have paid for
16 June 2025
Unprompted review
Reply from Jeulia UK
We truly understand how frustrating this delay must be for such an important moment, and we sincerely apologize. We’ve reconfirmed your order with the factory and are prioritizing its completion. Please allow us a few more days—we’ll update you as soon as it ships. We’re also taking steps to prevent this from happening again and appreciate your patience.
Warning
Warning! The returns is far from easy as they make out on their site. Your rings are coming from China, and if you need to return you need to send to USA.
My ring arrived so big it fell off my finger, others have reported same issue and advised need to size down which id missed. The company try everything not to give you a refund despite thier website stating 'easy returns'. When they finally accepted my request for return for refund, I had to send to USA at cost of £18, and they are now saying they are deducting £13 from my refund to pay for the 'free shipping' they gave me - which is completely against UK consumer laws. The way out of this? To accept store credit instead of cash refund - just not acceptable.
I have reported to trading standards, and would advise anyone else in UK with same problem to do the same as they build a case against the supplier.
21 July 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for any inconvenience caused to you. According to our return policy, the shipping rate before discount will apply and is non - refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost. You can check the details of our 30 - day return policy on the website. Since I don't know your order number, I can't get the specific information. You can continue to communicate with our customer service team so that we can help you solve the problem in a timely manner. Thank you for your understanding.
I would have liked a ring size guide
I would have liked a ring size guide
16 July 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback. Please find the size guide for your reference: https://www.jeulia.co.uk/ring-size.html. Should you have any further questions, don't hesitate to let us know. We're always happy to help!
You had what I was looking for at…
You had what I was looking for at competitive price
12 July 2025
Unprompted review
Reply from Jeulia UK
Thank you for noting we had what you needed at a competitive price! It means a lot to us. We’ll keep striving to offer great value. Thanks again and hope to see you soon!
Reply from Jeulia UK
Thank you for your positive feedback! We’re thrilled you’re happy with both the speed and quality—it’s what we strive for every day. Your satisfaction means everything to us, and we can’t wait to serve you again!
Delivery takes too long and there’s no…
Delivery takes too long and there’s no updates. all now waiting
6 July 2025
Unprompted review
Reply from Jeulia UK
We sincerely apologize for any inconvenience caused. Normally, it takes us 5-10 business days to process orders. Your order was actually shipped on July 6th and is currently in transit. The tracking information may take 3-5 days to update. If you have any questions about your order, please don't hesitate to contact our customer service team for assistance. Thank you for your feedback and understanding.
A smooth process throughout
A smooth process throughout. Special offers available. I would have liked to see some bigger sizes in some of the other rings as there were a couple I liked but not available in my size. I chose a lovely ring with moonstones as my birthstone but it was not available to me. Saying that the ring I chose is beautiful and exactly what I was looking for.
28 June 2025
Unprompted review
Reply from Jeulia UK
Thank you for your lovely review! We're delighted you found your perfect ring and appreciate your feedback about sizing options. Enjoy your beautiful ring, and we hope to welcome you back soon!
Dont use
Dont use! Ordered something and then decided i needed to cancel. Sent an email following morning (I'd only Ordered at 10pm). They responded with its a 30% fee to cancel! How's that right! Material costs, so they don't stock their own items selling online and make them straight away? Really frustrating, as i was going to reorder in a few weeks, but right now, why would I? Shocking service and response!
13 June 2025
Unprompted review
Reply from Jeulia UK
We’re sorry to hear about your unpleasant shopping experience. According to our return policy: Generally, all items enter production 120 minutes after payment is received, so cancellations after this period incur a 30% material and processing fee. You may review the full policy on our website. Upon checking, we’ve processed your order cancellation and refund. Please let us know if you have any further questions.
Great choice and appropriate size
Great choice and appropriate size
The only concern was I was not able to see if all of my address had been transferred to the order
9 June 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you're happy with your choice and sizing. We appreciate you highlighting the address visibility concern - we'll review this to improve your future shopping experience.
Easy to order
6 June 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're happy to hear you found ordering with JEULIA easy – we strive to make every step of your jewelry journey smooth and enjoyable.
Lovely jewellery at affordable prices
Lovely jewellery at affordable prices
6 June 2025
Unprompted review
Reply from Jeulia UK
We're delighted you love both the design and value of your JEULIA jewelry - creating beautiful, accessible pieces is at the heart of what we do!
Smooth and excellent range of products…
Smooth and excellent range of products to choose from.
29 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your wonderful feedback! We're thrilled you enjoyed our smooth product selection and quality. Your satisfaction inspires us to keep improving. Hope to serve you again soon!
Easy to use the site and upgrade my…
Easy to use the site and upgrade my order
28 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your kind review! We're thrilled you found our site easy to use and could smoothly upgrade your order. Your satisfaction is our top priority!
Reply from Jeulia UK
We're glad you think it's a great site! Thank you for purchasing several items from us—we're thrilled you find the jewellery lovely. Your support means a lot, and we hope you'll keep discovering more pieces you love here!
It was very easy on the site and I…
It was very easy on the site and I really liked the unusual rings, I was looking for a particular style of ring as my partner turns 50 soon, and we've been together for 13 years this year.
23 May 2025
Unprompted review
Reply from Jeulia UK
We're glad the site was easy to use and you loved our unusual rings! Thanks for choosing us to celebrate your partner's 50th birthday and 13 years together. We hope the special ring we helped you find adds extra joy to this meaningful milestone!
From reading some of these reviews I…
From reading some of these reviews I was very scared after making my purchase.
But when speaking to customer service (Abbie and Jess) they reassured me that my ring would be fast tracked and not to worry. Well my ring came all beautifully boxed with cleaning wipe, information, a coupon, box and a gift bag and a free necklace.
I will be using jeulia again.
Thanks you so much
16 May 2025
Unprompted review
Reply from Jeulia UK
We’re sorry the reviews initially worried you! So glad Abbie and Jess reassured you and your ring arrived quickly, beautifully packaged with extras. Thrilled you’ll shop with us again—thanks for giving us a chance and your kind words!
Proposal
Very difficult to choose as very good looking jewellery, very appreciated for the fact that it could be "modified" to the likes of the customer. Now just having it in my hand and hope is as good as the picture so I can propose to my to be wife. For now thank you for massive help
15 May 2025
Unprompted review
Reply from Jeulia UK
We're thrilled our beautiful jewelry made choosing a proposal piece tough—and that you loved the customization! Fingers crossed for a perfect proposal—thanks for trusting us with this special moment!
Simple enough to go through ste ,check…
Simple enough to go through ste ,check out a little long
10 May 2025
Unprompted review
Reply from Jeulia UK
Thank you for your feedback! We're glad you found our site simple to use, and we appreciate your note about checkout – we're always working to improve. Your satisfaction is important to us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.