Jettzy Reviews 

5,407
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,463 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the user experience positive, highlighting the ease of finding flights and the smooth booking process. People appreciated the straightforward website navigation and often noted competitive pricing, making it an attractive option for travel. However, some customers noted significant pricing issues, reporting instances where costs changed unexpectedly during booking or high fees for flight changes. Others found the booking process problematic, citing difficulties with website navigation or needing to repeat steps. Some reviewers were also unhappy with service, experiencing problems when trying to change flights or with unexpected alterations.

What people talk about most

Price

Users describe ambiguous interactions with price, with many reviewers reporting unexpected price increases... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some finding it easy and straightforward,... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the website and booking process... See more

Website

Customers consistently note ambiguous experiences with the website, with many finding it easy to use for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Once you get to paying the price alters suddenly which if you are not paying attention you will pay much more. I tried to book another flight and was shocked that it jumped up by $83 compared to the... See more

Rated 3 out of 5 stars

The ticketing is not complex I bought a return ticket and got two separate one way tickets there and back I got extra baggage but it only got put on my return flight The itinerary is not clear, its... See more

Company replied

Rated 3 out of 5 stars

The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more

Company replied

Rated 4 out of 5 stars

easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more

Company replied


Company details

  1. Airline Ticket Agency
  2. Flights Search Site
  3. Travel Agency

Written by the company

Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.


Contact info

3.5

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(5,407)

1,470 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

Happy flight

6 June 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 1 out of 5 stars

Never again

Wow, the added on costs were astronomical

3 June 2026
Jettzy logo

Reply from Jettzy

Hi there,

Please advise what additional costs were added to your flights, as we're unable to find them in your booking.

Kind regards
Jettzy

Rated 5 out of 5 stars

Soo easy.

Soo easy.
Smooth hassle fee experience.
Good price on flights.
Highly recommend.

10 June 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 5 out of 5 stars

Very easy to find the right flights

Very easy to find the right flights, I can’t fault the experience seat choice was straight away and upfront with cost for individual seats, I appreciate how quickly they sent through the itinerary email (~1hr) and the seat choice confirmation email (~2hr)

Thank you!

2 June 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 4 out of 5 stars

A bit of confusion with seat selection…

A bit of confusion with seat selection and the email sent to rectify wasn't really clear on the action I needed to take. It took a couple of emails to sort it out and caused a little anxiety, but other than our wording in the original email, the assistance to rectify was excellent c

2 June 2026
Jettzy logo

Reply from Jettzy

Thank you for your positive feedback

Rated 2 out of 5 stars

Too many hidden costs.

Too many hidden costs as we go through the process of buying the ticket. At the end of the process, you realise that this platform is not cheaper than the others.

9 June 2026
Jettzy logo

Reply from Jettzy

Thank you for your feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look