Jetparks Reviews 

Used Jetparks via looking4.com at Heathrow Airport, absolutely useless service, left us waiting for almost hours, lying to us saying will be 20 mins, 10 mins, 20 mins almost 2 hours later, not answering the phone going straight to voicemail.

Please do not use this service its rubbish they take your money make false promises and lie to you.

Jetparls Short Stay Stay Stansted - DO NOT USE UNDER ANY CIRCUMSTANCES

So, we arrived on the 5th of April at around 6am and were greeted by a most rude and unhelpful man. As the barrier didn’t open we had pushed the button to get some help. The guy couldn’t find us by a registration plate and said we didn’t have a booking. We assured him we did and gave him the reference number which we had for our booking. The man said he couldn’t find the booking and therefore we didn’t have one. We did. We assured him we did and aftera few more minutes he found it. By this time we were very agitated and said we were now short of time could we please enter the park. He said he felt we were being extremely rude! What the? WE were rude!!! The guy gave us the worst customer service we’ve ever had. We ended up have to raise our voices and tell him enough is enough let us in or we will miss our flight. Unfortunately this seemed to be the level of conversation he understood and he allowed us to enter.

The bus journey both to Stansted and return to the car park was uneventful and that is what the 1 star is for (alrhough if Icould leave -10 as a score I would).

Yep you’ve guessed it. Exactly the same happened when we tried to exit today! The guy couldn’tfind our booking and when we (calmly), explained we’d had this situation when we arrived, he accused us of giving him our registration number knowing he didn’t have it! What! By this point we had cars behind us hooting us to which the guy said ‘don’t worry about them”! He found our booking again by the booking reference but still wouldn’t let us leave.

We said to him ‘you now have our booking, you can see we’ve paid please let us out’..He still didn’t. At this point my husband said he was going to forcibly lift the barrier at which point the barrier was raised.

What an earth is going on. Read the reviews Jetparks your business is a disgrace. I do not know how you can be trading you are employing staff that go out of their way to give customers the worst possible service and experience ever - shame on you. We have the return conversation recorded and you state that you also record conversations. If that’s the case then listen to the conversation we had today just at before 3pm and sack the incredibly rude, condescending, nasty individual - better than that it seems you have these issues across all of your sites so sack the lot and rebuild your business with a staff force that want to work for you and have the communication skills and desire to be in a customer facing role.

Worse car parking experience ever - disgusted.

The bus came after about 10 mins on the way and at airport on return. Both bus drivers very helpful and cheery with all passengers. Helped passengers with cases if needed. Found probably last space on tarmac area. Lots of spaces on gravel at far end. Gravel difficult to wheel cases and mucky if wet. I have used car park before and have just booked again.

Never ever use this service. They sell parking spaces they don’t have - leave you driving round the car park for hours with no information and leave you miles from the airport in a panic about getting your flight. And on airport parking is the same price.

Would give zero if I could!
I used jetparks 3 at Manchester airport and I can honestly say it was the most abysmal service I have ever experienced. I parked my car and set off for terminal 1 and it took over 1 hour to get to the terminal with waiting for a bus to arrive and then stopping at every bus stop in the car park. It was fortunate that I had arrived 3 hours pre departure if not I would have missed my flight. On my return, it took 55 mins to get back to the car park after the driver got off went to collect his sandwiches ! I don’t really know what to say as I was truly aghast at how rubbish this service is. I would highly recommending avoiding as life is too short! I have told everyone I know about how poor the service was and I would recommend that you park in the city centre of Manchester and walk to the airport as it would be quicker than this outfit !

Very courteous and punctual when using them at Heathrow Terminal 2.
Rang when we collected our luggage and the car was waiting for us on arrival at the desk. Quick and efficient get away.

Used Jet Parks at T5 Heathrow, booked online through third party. Everything worked fine in terms of drop off and pick-up of vehicle, but the instructions from the online booking said to call them before getting to airport, except no phone number was provided. If you try calling the normal Jet Parks phone number on their website you get sent in a weird automated loop and you can't speak to anyone (and the messages weirdly do not mention Heathrow at all). When you arrive at Heathrow short stay car park and find them, they are calling themselves something like 'Blue Circle'. We picked the car up from where we left it with no issues (we didn't have to call them luckily, it was already there). The car was fairly dirty with bird muck and leaves over it, but everything else was fine, and the staff we met were polite. Good service, but I felt a bit worried when we couldn't contact them by phone, and when we did find them they had a different company name than we expected.

I’m neither tired nor grumpy nor out to leave a bad review because I’m jet lagged. Just want to be honest. The arrival procedure couldn’t have gone smoother, called 30 minutes before arriving at T3 to drop off the car, was met by a representative, paper work
completed, left the car for two weeks! However, on return… followed thw instructions, called once we had cleared baggage reclaim to be told 20 mins for the car to be delivered at level 4. It was chaos there as I think all “meet and greet” parking is conducted at the same place in T3 at Heathrow. Lots of fed up and frustrated passengers waiting for cars to be delivered. After waiting for 40 minutes I called to be told the car was nearly with us.. we have a tracking app, it was still in the holding compound. Spoke to the desk clerk who initially was polite and tried to help by calling the offsite operators. After 3 attempts to find out what was happening, each time to be told the car would be there in minutes and each time we explained that we could see it hadn’t moved, over an hour had passed. We were not alone in our wait, families with small children and elderly people all being fobbed off with “it’s on its way”
It’s the lies that are worse than the wait. If you have no drivers, are under pressure, or doing your best to fulfil commitments, just say. Don’t continually lie and then get aggressive when challenged!!’ Don’t use Jetparks, we won’t be again.

every thing went smoothly prompt polite car came back the way i left it defo use jet park again

I will never use any airport car park services. I will pay for taxi etc whatever the cost. Its cheaper at £1k even, you have no trouble.

I definitely do not recommend Heatrow T3 jetparks, they dropped off the car quickly without any problems. They have no idea how a meet & greet should work. after the first contact after collecting my luggage, I was told to meet them in ROW F level 4.( don’t know why all cars was drooped to ROW A by entrance) 30 minutes later the car still wasn't there. After unsuccessful contact attempts, I managed to call again and was told that the car is on the way after another 30 minutes car still wasn't there .After further contact attempts, I was told that the car would be arriving in 20 minutes. Finally, after 1.25 hours, I picked up the car. Why do you need information when someone is arriving if you can't get the car there on time? and it really doesn't matter to me if you park our car, far away from the terminal,just organise your work so that the car is ready for collection on time and if you can't return the car within 30 minutes after collecting your luggage, just tell the truth ,how long you have to wait because most people that’s day waited about 50 minutes - 1.3 hours. I've never had problems with jet parks at other airports before, but this time it was the worst part of our vacation. I definitely do not recommend heatrow T3

Terrible terrible service. Waited over two hours from first call. Initially told 30-40 min. After 40 min we called and were told 20-30 min. Then called at 30 min and was told the car was “leaving now and would be 20-25 min”. An hour later we called to be told it had just left…

AVOID USING THIS COMPANY

Where do I even begin? This company can single-handedly ruin any vacation! I deeply regret not researching them before booking. We opted for Jetparks for the sake of convenience during our holiday, and it turned out to be a grave mistake! Not only did they take an incredibly long time to return our car, but when it finally arrived, the entire passenger side was severely damaged! Their apologies were minimal, and obtaining the driver's details was a nightmare. To make matters worse, they didn't even reach out to us for over a week!

The nightmare continued... After three months of relentless pursuit, they reluctantly agreed to cover the repair costs for the car, but then refused to provide a courtesy car during the repairs! This left us without transportation for weeks!

This company is an utter disaster! AVOID THEM AT ALL COSTS! They are nothing but swindlers!

Well, Where do you start! Talk about a company that ruins any holiday you go on! I wish i had checked them on here before booking! Went on a lovely holiday, and for convinience, we decided to use jetparks! Big mistake!!! Not only was the wait for them to bring our car back ridiculously long, but when it came back, the whole passanger side has been smashed in!! Very little in the way of apologies! Took forever to get the drivers details! then they did not even get in contact with us for over a week!! It gets worse... After 3 months of chasing, they finally agreed to pay for the repairs to the car, only to then say they will not provide a courtesy car during the repair! So no car for weeks while repaired too!

This company is an ABSOLUTE SHAMBLES!!! AVOID AT ALL COSTS!! THEY ARE CON MEN!!

Dreadful.service on pick up. Over 1 hour wait. When I received the car the dash cam had been disconnected, read into that as you will.A company to avoid

Jet Parks retuned my BMW X3 with the side stoked in. They didn't contact me for a week and 3 months later after many hours chasing they are agreeing to the repair. I am still chasing for a courtesy car as they are refusing to supply one during the repair of my car.
They are shocking do not use them.

Remember most of the reviews are simply tired and grumpy people who have had a bad experience. We are the opposite we had a terrible experience as we lost our car keys at midnight and were 2 1/2 hour drive from home. Chris Breeze aka Breezy was a knight in shining armour. The legend helped us secure our car and get a taxi home. Thank you soooo much. I will t mention the cost though lol

DO NOT USE THIS COMPANY- crashed our car at Heathrow T3 , told our car was “ roadworthy”, alarm went on when we tried to drive it, incorrect customer service email given to us, no reimbursement to date on our taxi fare home, no communications 9 days after the event on the jetparks insurance process and whereabouts of our vehicle

Like many others drop off was fine, however on return we were told 20 mins to the car being returned. It actually took over an hour. Standing in a freezing cold car park at 6.30 am is not the best end to a holiday. I would advise anyone thinking of using these guys to look elsewhere

NEVER AGAIN. We used the skypark secure service recently at London Heathrow. The drop off of our vehicle went smoothly with no issues. The collection however, we were told it would be 20 minutes but was closer to 50. This wasn’t a massive issue, our biggest issue was the items stollen from our vehicle! When leaving the vehicle we left a car phone cradle attached and a pair of driving glasses. When the vehicle was returned to us the cradle and glasses were both missing. We spoke with the member of staff who brought the car to us and was advised to contact the service email address. The response to this, ‘not our responsibility’. We left the cradle and glasses to ensure being able to drive home- not worth the risk of taking them away and risk losing them which would affect the drive home. We certainly would not use this company again