One of the most frustrating customer…
One of the most frustrating customer support experiences we have encountered.
We supplied the requested information, accepted the quoted charges, responded promptly to enquiries, and did everything asked of us. Yet we were repeatedly asked for information that had already been provided and left chasing updates for days. 
We were led to believe a technician would be arranged, however there was little proactive communication and no sense of urgency despite the ongoing issue. The entire process felt disorganised and poorly managed. 
A company can have technical issues from time to time. What customers remember is how those issues are handled. Unfortunately, in this case, the support experience was far below expectations.






