Jetabroad Reviews 4,221

Never ever use Jetabroad . They are scam artists. I booked my flights from Auckland to Argentina via Melbourne, 8 months before flying on 28th February. I paid $4000 NZ dollars. They demanded more money from me 3 months before I was due to fly. There is zero customer service. The email was very threatening and said if I did not pay I may not be able to board the flights. This threat was made in writing. I sorted this out after hours of trying over a period of days and they agreed to waive the fee. To be clear at no time did I change any part of my booking.
Then one week before my trip of a lifetime to Ushuaia, Argentina and my cruise to Antarctica - tens of thousands of dollars invested in the trip and specialised gear- they demanded more money. They again threatened me with not being able to board my flight - bought and paid for 8 months in advance. As a single woman travelling alone I dreaded being stranded at a foreign airport, where I did not speak the language and missing the cruise. Shame on them. Shame on them - what should have been a time of excitement and fun became a nightmare.

Trying to cancel a booking it’s near impossible

Booking reference JJQ66PD I have been contacting your customer service for days and have sent more than 15 emails requesting help canceling my flights, which were affected by the war.

Your team told me that canceling the flight is my responsibility and that I should only contact you when requesting a refund. However, the booking reference you provided is incorrect and does not work on the airline’s website. Because of this, I cannot cancel the flight myself.

For days I have been asking for the correct booking reference or the e-ticket number so I can cancel the flights directly with the airline. Instead of helping, you have simply ignored every email.

All I am asking for is the correct booking reference or the e-ticket number. This situation is completely unacceptable and shows a shocking level of customer support.

Please send the correct booking details immediately.

Best price and food service in tickets and email

The reservation went well but I’ve been unable to get seats yet on our business class flight and cannot find help yet from jetabroad

I understand they are a budget online travel agent, but customers still pay good money and deserve at least a response to enquiries within 48 hours.

We purchased multi-city tickets for two people. Because of the war in the Middle East, I contacted them to ask if it was possible to change the route and return from a different city. Their reply was that all tickets on our desired dates were sold out and asked us to provide new dates. Instead, they should have provided the available alternative dates for us to choose from.

When I checked myself, I found that tickets were still available through alternative routes. I then requested information on how much refund we would receive if we cancelled the flights that go via the Middle East, so I could quickly purchase the available tickets before they sold out.

Unfortunately, it has been two days with no response. Their phone is unanswered, emails are ignored, and enquiries through their own system remain unanswered.

Based on this experience, I will never use Jetabroad again

Excellent service and fast respond to my message. Five stars 🤩

I bought a ticket from the united states to bangkok. When buying the ticket I saw that there was a stop and lay over in boha. I had no idea where that was. I Especially did not know that it is in qatar. And most importantly, All of flights in qatar are canceled due to the conflict in iran.
I was sold an expensive ticket and did not receive a warning or notification that one of the stops was in a war zone. And now the airline is not taking calls and is only dealing with people whose flight is scheduled to leave in 2 days. Now I am left wondering if my flight will be canceled or rerouted, but\n Either way, I have no idea what is happening. Why would an airline be allowed to sell a ticket that was going through an active war zone?

Worst experience ever.
It was a nightmare to book a flight with jetabroad. Customer service will take ages to reply and was not helpful at all.
I canceled my flight because I was unable to get any help related my flight, now its been more than 6 weeks I still didn't get the refund.
They deduct cancelations fee for themselves on top of air line fee, for their services which is not even they're providing.
I am not even sure if I will get any refund.

The whole booking procedure was easy and very efficient. You made my day!

Easy to book

Great service, price and easy to navigate bookings

Easy to find multi city deals, the email confirmation seemed a little delayed

Everything is fine.

Jetaboard had the best price!

Terrible customer service. Paid to talk to a human and it’s not a real option.