Jet Reviews 4,606

First time shopping jet and I got screwed!! I will never shop them again and appreciate BOXED far more :( . Jet didn't honor their site prices and quantity. I was deeply disappointed.

WORST EXPERIENCE EVER!

Placed an order 2 weeks ago for some household items , recieved my items in a timely manner no problem.
Fast forward:

Placed an order 2 days ago for some baby items and household items , got my confirmation email , charged my card then 2 days later sent me an email saying they cancelled and closed my account. I called the 1800 number and the man on the phone proceeds to tell me that in the past my phone number or address was linked with a fraudulent account even though it doesnt match with my name , so therefore I can not place any orders on their site any longer and to find a new website to shop on.

FIRST OF ALL , phone numbers are constantly changing as well as people are always moving! This just blew my mind. So now I have to wait 7-10 days for a $300 refund from them. Makes no sense.

First, I would like to say that I love Jet.com's products, prices, and website. I have been loyal to them since when their website launched. Their prices have risen over the years, but they still have great deals on some items, especially in bulk. I place a lot of orders, and have always had to reach out to the customer care team about a damaged item, wrong item, or simply not sending an item at all, and have always found the care team to be kind and fast.
However, as I have mentioned, Jet still has a lot of issues with packaging their products so that they don't arrive damaged. I order many items at a time, and they are often heavy grocery items. I understand that you're trying to save money, packing material, boxes, etc, but just packing everything into as small a box and as few boxes as possible simply doesn't work. Some boxes have weighed in excess of 50 lbs, and they still pack them in the flimsy boxes with one strip of tape. Do they honestly expect this to reach the destination? The boxes fall apart, come open, and items fall out in transit, EVERY TIME. Both FedEx and UPS drivers have told me that Jet has terrible packaging, and that they often have stray items that they have to put back in boxes, and reassemble because they literally fell apart. They often have to put Jet boxes inside other boxes because they fall apart, I've been told. This has resulted in me literally having items not come because they fell out of the box and never made it back in. Over the years, you've started jamming more items into every box, and while this is more efficient, it just simply doesn't work, and often results in having to send a replacement box anyway. I am going to continue to shop Jet because I love their prices and have seen their packaging improve to have fewer damaged items, but it still has a long way to go.

The delivery driver opened one of our boxes, removed the contents and dumped them on our front patio. When we confronted him and asked him if it was normal procedure to open people's boxes he said no, but the box wouldn't fit in his van (12 rolls of paper towels and a small pack of paper plates), so he made the decision to unpack our goods. We then told him that that was unacceptable and his response......."It's going to have to be" He then jumped in his van and sped off.
Now besides his VERY bad attitude, I would just like people to know that the driver committed a Federal Offense opening a package that was not addressed to him. We are going to file a charge. Don't know if we'll ever use Jet again.

UPDATE: They just, in the court of public opinion, told me to get hold of them "Jet" at some email address. This is a continuation of the incompetence. They have supposedly been investigating the issue and helping us file a report for the FEDERAL crime of opening our mail. Of course, we haven't heard back from them yet.

Avoid Unbeatable Sales as a seller on Jet.com. Ordered an item on 3/7, posted UPS tracking that indicated the item shipped and estimated to be received 3/20/18 and the item was never received. Contacted Jet customer service and couldn't get information from the seller that sells on their site where exactly the item is and although a refund was given I'm disappointed that the buying experience on Jet.com was not great.

I really wanted to try Jet.com and I order a lot on Amazon as a Prime member, but IMO Amazon is way ahead of Jet and the sellers on Amazon that fulfill your orders contact you if there's a problem and makes things right.

In this case, Unbeatable Sales should change their their name to Unbearable Sales as their customer service communication is non-existent and either something slipped through the cracks or they don't care about providing customer service after the sale. I'll pay a little more on Amazon and receive it in 2 business days.

I received a 2 person lift item; very large and heavy aquatic stand. Incredible amount of packing material and boxes to open and assemble. Upon assembly I found a crack in a part (non load bearing but still visible) and a piece of hardware required to install a cosmetic edge was damaged as well ( a metal camlock). Two parts damaged total. I notify Jet and provided pictures (delivery day). They offered a partial refund of 16.00 and a Jet credit of 10. I expressed that an entire refund of 26 would be more appropriate, but they would not compromise. They preferred that that I: drive to a packing store to purchase shipping materials for the unit (expensive), pack it (near impossible), ship it back (does not fit in car, cant lift alone), submit receipts of packing materials for reimbursement, and receive a refund or replacement unit. This would have cost me hours and them hundreds, yet they refused to issue me a 10.00 refund? I explained how large, heavy, and inconvenient all of this would have been, I am sure the store credit it to keep people coming back, but based on this CS experience they have lost a new customer for good.
Edit: Reply below was just for publicity. I wrote the email and never heard back.

I love Jet.com grocery delivery. Excellent service. Can't find one fault.

I’ve ordered multiple items and the packaging is HORRIBLE. I am forever cleaning up these packages. I refuse to order anymore because I’m sick of cleaning up a mess and contacting customer service about it for a refund. It’s getting very old.....

On Jan 30, 2018, I placed an order #144821635512 for 3 Body Nutrition Trutein 45/45/10 Blend of Whey 4 Pound Powder VANILLA BEAN @ $49.93 each for $149.78. Upon receipt of the delivery package (1Z9367YV0304105987) I discovered the order was wrong. I immediately called the number on the manifest enclosed within the package. I was told by the The Vitamin Shoppe representative to discard the mistaken product and that a correct product would be immediately sent.

A month passed with no replacement. I was forced to spend over an hour on the phone with Jet and The Vitamin Shoppe representative on the evening of March 5, 2018 without a satisfactory resolution. On the morning of March 6, 2018, I again contacted Jet and asked to speak to a supervisor and that request was denied. I also contacted The Vitamin Shoppe and was instructed that it was not there problem to resolve. I have spent over three hours being bounced between two companies, both companies making false and misleading representations, both companies unable to provide the product I paid for a month ago.

I have just ordered the Corporate Certificate of Good Standing long form at the cost of $250 through the NJ.Gov website to receive the corporate information of addresses and corporate officers for both Jet.com.inc Entity # 0101031812 and the Vitamin Shoppe Entity # 0100953339, that I was refused by multiple Jet.com.inc and Vitamin Shoppe representatives. Fortunately, Rhode Island Courts have award substantial damages against for companies acting with similar behaviors.

I will be willing to discuss offers of settlement, until I receive that requested information for the New Jersey Government. Upon receipt of the Corporate Principles, I will be filing legal action to recover the funds taken from my family, compensation for the extensive time invested to recover my losses and damages as a resulting from the actions of by both companies.

Very dissatisfied two weeks order been processing still no tracking number will never buy there again

I signed up to try to by laundry detergent, as it was the best deal I found.

Trying to access shopping cart would just continually refresh cart page, so I never was able to purchase.

Within 12 hours, I started getting SPAMMED by all kinds of advertisers.

I have ordered from Jet.com before and have had nothing but positive experiences. However, this time I cannot say the same. I ordered one item. I payed for shipping. I ordered this item on February 6th. It is the 26th and I still have not received this item. It has been three weeks and I am very disappointed.

I have been a customer for years and spend couple hundred dollars a month. Had an fraud issue with my credit card and some of my Jet charges were charged back without my knowledge. Mistake by credit card company. I called the credit card company and the charges were reinstated. Took a good hour calling between Jet and the credit card company. I still cannot order on Jet as they have not fixed the issue. Called the other day the the "customer service" person basically said they could not help me. BAD CUSTOMER SERVICE. I will not order from Walmart.

I ordered items for my wedding. I was unable to enter my PO box for delivery. Shipment was broken up into 3 separate orders. 2 of which ended up with the USPS and items were listed as undeliverable because only my physical address was accepted. Reached out to customer service and got NO help. It didn't even go to my PO. It went to one in a different town. I was told to go there and "try" to pick it up. Terrible response. Will never shop them again.

I was apprehensive about making a Jet.com purchase after reading all the negative reviews but after speaking with some friends who have used Jet.com and recommended them I went ahead a made the purchase. After registering an account I received a personal video from the CEO, yes I know they must have a library of them with first names but it was still pretty cool and made me feel confident in my purchase. It was for a set of 4 tires and the price was the best by far. I ordered them the Sunday of President's day weekend and they arrived on Wed.!!! Amazing. Some criticized that when you place an order a pending transaction is charged to your account, not sure what their problem is as Jet.com states that clearly, its pending and the actual charge is not applied until the product is shipped, again Jet.com states that clearly! I also noticed that most of the negative reviews are NOT verified purchases which makes me wonder. In any case I was mostly an Amazon customer, but looks like there is a new sheriff in town. Thanks Jet.com.

Just a heads up that you should not order from Jet unless you have an ample surplus of funds in your account, as it is their practice to double-dip whatever card you use for your purchase. Luckily for me, it did not cause a problem at this time, but I discovered today that the $176 order I placed over the weekend has now blossomed into nearly twice that amount in holds on my credit card. Jet's customer service rep informed me that it is their standard policy to place a hold on your card at the moment your order is submitted, then to AGAIN charge your card as the order is shipped. Yes, at some point the first hold is supposed to drop off, but imagine if someone used a bank debit card--what if they had limited funds, or needed part of their money to pay rent or other important expenses? This ridiculous practice could cause an overdraft for an unsuspecting customer. I've shopped online for nearly two decades, with a wide variety of companies, and I have NEVER encountered this practice before. I won't be conducting business with Jet again as a matter of principle. There is no excuse for this. EDIT: In response to the canned reply below, it was scarcely the point of my complaint that EVENTUALLY I will have my funds restored and available for use on my card. My point was that NO other merchant doing business online that I have ever encountered conducts themselves in this way. It should never have happened in the first place. Clearly, since they all manage to keep their enterprises afloat without employing the double-dip, it must be feasible to do so. So, Dear Reader, your choice: If you have money to spare and don't mind someone playing games with your accounts, by all means, do business with these people. My last word on this matter.

jet CS were always quick to respond and cordial but always rhetoric.

No action to check on order til "Estimated Date" (3 weeks) passed.

jet was quick to take my money the same day and nothing ever shipped.

jet claimed an item is "shipped" when the label was created, so you are then billed.

Only stating facts and not adding the drama. I simply will not do business with them again. They need to verify product is actually shipped before they take your money and they have to do a better job at vetting their merchants.

I received my order today, Dog Food, Dog Treats and 2 bags of Doritos. Needless to say, my chips were smashed by the 25 pound bag of dog food and the 7 pound box of milkbones. I "chatted" with a Jet Head, who apologized for the Doritos crumbs and said they would refund my chip money in 2-4 business days. The Jet Head then went on to tell me that I should not order everything at once because the warehouse boxes everything together. The only way to get whole bags of chips is to order them separately with other "soft" items so they don't get smashed. The Jet Head then told me that I should order at least the $35 minimum of soft items to get "free shipping". Unbelievable. I now get why the ratings are so low. I'll find another place that has the common sense to package soft items separately. Jet....fix your issues or you will lose more customers. I'm done!

jet.com is running a 3-ring circus. I'm done dealing with them. They have no idea how a point of order system works. They have no idea how to ship fragile items. They hire millennials who think they know everything when they understand little to nothing. They are completely out of control and the little savings you get is not worth the loss of time and headache to fix their multiple errors and chaos. They send the wrong product and then charge you for the product claim that it's what you ordered. They can't control inventory. They don't know how to package glass items and repeatedly contact you telling you that your items got damaged in shipping. Then they ask you if you want it resent. Of course you want it resent. Then, they package the item again in the same manner so it arrives broken. They ask for feedback and don't listen to the feedback. Ridiculous waste of time!

I have ordered a printer and was canceled the first time without notifying me and they had me ordered it again. A week later and I yet to get an straight answer from this company. Never again. Don’t waist your time no matter how much you think your saving, they will never deliver and they will just play with your money.