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Jerusalem Sandals Reviews 2,736

•
TrustScore 4.5 out of 5

4.4

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality, noting the soft, supple leather and excellent workmanship that feels comfortable right out of the box. Many find the sandals to be incredibly comfortable, providing immediate arch support and cushion, with some even reporting relief from conditions like plantar fasciitis. The customer service is consistently described as highly personal, efficient, and pleasant, with representatives being very helpful and responsive. Reviewers also appreciate the fast delivery, with many orders arriving sooner than expected. However, some customers experienced issues with order accuracy, receiving incorrect sizes or colors, or finding the fit to be too small or narrow. A few other people also felt that the quality of some products was not as expected, mentioning thin or stiff leather, uneven dye, or low-quality buckles.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, frequently praising the high-quality materials, especially... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional and amazing experiences.... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and praising quick... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price point compared to other sandals on the market. Quality craftsmanship. The leather is soft and supple. There was no breaking in period. True to size. I bought the Daniel fisherman sandals i... See more

Rated 5 out of 5 stars

I had fit issue, but I wasn't sure if the sandal fit should be very loose. I talked to customer service and he assured me they should not be loose. He helped me shop for an alternate style since the G... See more

Rated 5 out of 5 stars

Give them 3-4 days of break-in period and you will LOVE them as much as I do! I ordered EU size 38, typically I wear 7 1/2 in sandals. They fit perfectly. The Honey color is a beautiful, neutral brown... See more

Rated 5 out of 5 stars

The sandals fit perfectly and look and feel great on my feet! I haven’t gone for a long walk in them yet, but the 20 or so minutes I spent walking in them indoors were quite lovely; they really felt j... See more

Company details

  1. Shoe Store
  2. Fashion Accessories Store
  3. Handbags Shop
  4. Leather Goods Store

Written by the company

Jerusalem Sandals started on the boardwalks of Venice Beach, but today walk the runways of New York City, the metropolitan areas of Japan, the style meccas of Korea to even catching the eyes of fashion capital, Milan. While these beautiful, handcrafted sandals are sought throughout the world, their story begins in a message of peace, where the brand bridged the gap between two conflicted countries; Israel and Palestine. Two Jewish-Arab families on either side with varying backgrounds and views, partnered to revive a style from the past and innovate them for today’s fashion forward culture. Jerusalem Sandals is not only a brand that has ignited the fashion world, but a testament to what people can accomplish when they harmoniously come together.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Wonderful Sandals and purchase experience!

The website is great and really like how they explain their background, the people behind the product and of course the products! Everything went very smooth from the purchase to the delivery.
The Barak sandals were exactly as described, fit perfect and appears to be great quality for the price!

20 April 2026
Rated 5 out of 5 stars

Great product

Great product. Fast shipping. Real good quality. Appear well built. Looking forward to nice weather so I can break them in.

17 April 2026
Rated 3 out of 5 stars

The sizing is way off

The sizing is way off. I have now had to return two pairs for being too small. I wear a 10.5 in most shoes and a 43 in Birkenstocks. I ordered a 43 and then a 44 and my foot hangs off the end of both. I am going to try a 45 (a US size 12!) to see if that’s closer.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

Great sandals

The quality is great. The style is also really nice. My rating would have been 5 Stars but I ordered dark brown sandals and the dark brown is actually black. I was so disappointed because I really need a good pair of brown sandals!

27 March 2026
Rated 5 out of 5 stars

First time buyer

Really like the look of my Jerusalem sandals! I wanted a real leather sandal. They have a different style that you can't find anywhere else. Definitely recommend!

31 March 2026
Rated 4 out of 5 stars

Everything was great

Everything was great. I just had to return them for a different size. And I've been waiting for almost over a week and have not received the new ones yet. Other than that excellent.

30 March 2026

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