I cancelled my subscription after the payment in 2024 and they have continued to deduct my account at first in 2025 they said I did not cancel so I did not bother that they did not refund me. I... See more
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Jenni is fast to respond, great writing, it has so many features, like attaching a PDF and then using the AI chat function to prompt questions. It is always accurate in answering, you can make your an... See more
Jenni AI helped me a lot during my online class, as all the topics I needed were readily available, and I could choose the reference format I needed. The staff were so helpful, especially Kate, who... See more
Using this writing companion helps me through foggy and slow days. Working on this job is nice but daily life is becoming more and more grim. Work with Jenni and it's like talking and working with an... See more
Company details
About Jenni AI
Written by the company
Struggling with research papers or facing writer's block?
Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing.
From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again.
Contact info
United States
- support@jenni.ai
- jenni.ai
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I had an excellent experience with…
I had an excellent experience with Jennai. The after-sales service was outstanding — prompt, attentive, and genuinely helpful. Jennai went above and beyond to ensure everything was taken care of smoothly, making the entire process stress-free. It’s rare to find someone so committed to customer satisfaction. Truly useful, reliable, and professional. Highly recommended!
Super useful tool
Super useful tool, especially for dedicated copywriters.
Very poor output
Very poor output! Sheer waste of hard earned money. Other platforms are value for money. Customer service and mediocre AI. I tried it for whole one year and found it futile and dud!
The tool was of great help while…
The tool was of great help while writing my master’s thesis, enabling me to find a more academic tone and coherency to my writing. The customer support was also fast and fair.
Suggestions in discussion section could…
Suggestions in discussion section could be better, sometimes articles of nowhere are cited which might bring problem for the researchers
jenni.AI is helpful highly appreciated…
jenni.AI is helpful highly appreciated and recommended, and there supportive team is very quick and cooperative
Very basic and cannot remotely match…
Very basic and cannot remotely match human ability.
Jenni.ai had all the tools I needed to…
Jenni.ai had all the tools I needed to run and write an effective thesis. Very useful and made my writing and thought processing extremely efficient!
It has all you need to craft an academic paper
It has all the necessary tools you need, an initial prompt, a chatbot and panel for writing in which the AI directly suggests things either from a Library you can build with your own pdf studies or directly from the internet, and at the same time it cites and adds the reference to the list! Top notch!
very good AI
Very good experience with the website and customer service.
I love Jenni AI
I love Jenni AI. This is an incredible tool for someone in academia like me. I have never enjoyed writing and editing like I do now with the help of Jenni. It is an amazing tool that is also very effective in compiling the most recent research works done in one discipline and is time-efficient. The site also has amazing staff who are available 24/7. I appreciated their prompt response regarding a refund for an accidental payment. It is good to know that even with Jenni AI, your money is safe.
Keep up the amazing work and hospitality. I am impressed. Looking forward to enjoying more of your services in the future.
I wanted to communicate with a human
I wanted to communicate with a human customer service representative and the AI bot told me that I will get an email from a human. In a span of a couple of hours, Kate responded to my request for assistance and after a few back-and-forth, Kate was able to solve my issue. Kate was objective, informative, kind, and helpful. Thanks for being so responsive.
Responsive support !
I contacted support with a bit of an unusual problem and found them kind and very responsive.
I downloaded to use for my degree
I downloaded to use for my degree, It is a remarkable tool, generating citations and finding peer reviewed resources. the ai chat was quick and responsive too. I think I'd find the writing assistant too tempting with all the pressures of being an adult learner. I emailed jenni ai and they very quickly issued a refund and completely understood. Amazing tool though, much more accurate at finding peer reviewed sources than some other search engine ai tools.
Poor customer support
I’m very disappointed with the support experience from Jenni.ai. I was charged an unexpected auto-renewal fee in January, despite not receiving any prior notification or alert before payment date or in the first time when I inserted my payment data. I immediately reached out to their support team via email twice, kindly requesting a refund.
Unfortunately, I have received no response whatsoever. It’s extremely frustrating and unprofessional for a company to ignore customer support emails, especially when it concerns billing issues.
I’m sharing this to warn others to be careful with auto-renewals and to not expect timely support if anything goes wrong. Transparent communication and responsive customer service are crucial, and sadly, this company failed on both fronts
Worst costumer service ever!!!!!
I tried to use this Ai but was not satisfied with it so I eventually forgot about it but then after 1 year, it suddenly deducted again for 1year renewal fee. I was not even given a single message or reminder that it is due for renewal. I did not want to renew at all. So I canceled the subscription readily but have no way for refund!!! I tried the costumer service email but never got any reply!!!! You are worst than scammer!!!!!
Scaming Site
I subscribed to the affiliate marketing service and when I received the $100 they requested to pay me, nothing arrived in my bank account and when I contacted them, no one responded to me. This is evidence that the site is a scam. I do not recommend dealing with them at all. They are very bad.
Awful company and terrible product
Awful company. It is essentially just a CHATGPT wrapper, meaning you can just use chatgpt premium and get way better results. Jenni ai is comprised of a bunch of grifters that are boasting about their monthly revenue on X by providing a subpar product that loves to generate misinformation.
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