My son purchased 2 tops. Neither fitted as were too short in the body. Returned for a refund and never received it! Absolutely appalling service and withholding a refund when goods have been returned... See more
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impressed heavy weight t-shirt, actually better quality then i expected which was great. Nice slightly oversized tee which was what i wanted overall 10/10 product. *one thing to note if purchasing... See more
Top company with great products. I think I have almost one of everything in the wardrobe. The heavyweight hoodies are insanely good quality. Love the fleeces and the T-shirts are insanely good and pe... See more
The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the de... See more
Company replied
Company details
Written by the company
Founded in the UK in 2020, we're a clothing brand specialising in premium embroidered garments made from the highest quality materials. Since launch, we've proudly served over 35,000 customers with our iconic fleeces, heavyweight hoodies and expanding range of timeless essentials. Beyond fast dispatch times, our focus is on exceptional customer service, with a team ready to support you every step of the way.
Contact info
United Kingdom
- support@jemcity.co.uk
- jemcityuk.shop
3.6
Average
351 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I did not receive my package
I did not receive my package. Even if i track it, it has not been delivered where i asked.
21 June 2022
Reply from Jem City
Hello.
Order has been dispatched tracking information was sent to you. We have also resent tracking information again via Text, if you use the link in the text you will be able to arrange the collection of your order.
I have also attached the tracking number here for you.
JA002993131GB
Please drop us an email and let us know if you got this issue sorted.
Reply from Jem City
Thank-you for the kind feedback! We hope you enjoy your order. If you’re after anything in the future let us know as there is a returning customer discount 😁
Great quality hoodie and really nice…
Great quality hoodie and really nice detailing. Worth the money!
20 June 2022
Unprompted review
Reply from Jem City
Hi Lauren. Thank-you for shopping with us. We hope you enjoy your order and choose to use us in the future
Great quality and great designs
The quality of their products is amazing, I recently bought some shorts, sweatshirts and a hoodie and I can safely say they are brilliant. They are soft on the inside and super comfortable, and the designs are even better, it’s tough to find other legitimate places that sell vintage design clothes that are as well made as they are at jemcity. Definitely 5 stars.
19 June 2022
Reply from Jem City
Thank-you for the kind feedback! We hope you enjoy your order. If you’re after anything in the future let us know as there is a returning customer discount 😁
Decent for the price
Very fast delivery, came well packaged.
Not "up there" with say Hilfger and Ralph Lauren but then it's half the price of those. The look is quite clean and embroidering well done.
The returns are interesting and I'm glad I didn't have to return mine - 7 day return and they're done through emailing them.
16 June 2022
Great service
Great customer service when asking questions and very efficient reply time. Quality of clothing is amazing also. Will be using again very soon
11 June 2022
Reply from Jem City
Hi Chris, Glad we could help and we hope you enjoy you items!
Very good quality and came quickly
11 June 2022
Reply from Jem City
Really appreciate the kind feedback!
Reply from Jem City
Thank-you for the kind feedback! We hope you enjoy your order. If you’re after anything in the future let us know as there is a returning customer discount 😁
Got myself two of their Monaco Vintage…
Got myself two of their Monaco Vintage hoodies!! Love them so much, very comfortable and warm. Highly recommended,
25 May 2022
Unprompted review
A rapid delivery
21 May 2022
INSANE VALUE
If you have not heard of this brand and are curious, take my word for it and give them a try! The quality of these cloths are unreal!! I own some big name brands and I can honestly say Jem City not just matches, but surpasses them! Fit is perfect, shipping is fast and contact is very good. I am very impressed and can't believe the prices. I would buy soon, as I believe once the word is out prices will rise.
21 May 2022
Unprompted review
Reply from Jem City
Thank-you for the kind feedback, you have made my day! We hope you enjoy your order. If you’re after anything in the future let us know as there is a returning customer discount 😁
Surpassed Expectations
I had seen this brand all over my Instagram feed and thought I'd give it a go. Two of the best sweaters I've ever purchased, the embroidery is quality and they're unique and understated! Must buy :) Just be careful that the sizes run slightly small!
14 May 2022
Would recommend
Very nice designs. Took about 10 days delivery which was slightly late but not the worst. Very good value for money aswell decent quality for price
10 May 2022
Unprompted review
Great service!
The service you guys provide is good, only option I would love to see is being able to pay via PayPal. I will purchase 100% again.
5 May 2022
Monaco heavyweight hoodie
Quality hoodie. The material - although not the softest - feels like it’ll last a long time and the embroidery is excellent and is a great fit. Free shipping was a massive plus and communication on the socials advising of a slight delivery delay was reassuring. Will be copping one of the tees for summer when they’re ready.
2 May 2022
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