Jellybuddy Reviews 302

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Unfortunately, I cannot give zero stars. I placed my order on January 4, 2025. I have been waiting for almost 6 months for my order to arrive or for my money to be refunded. I was definitely scammed.... See more

Rated 1 out of 5 stars

I ordered the black jumper with the Quest logo "you on point Phife?" Which was advertised as 100% cotton. Turns up 100% Polyester. Unwearable. Shoddy garbage. When I asked to return it they... See more

Rated 4 out of 5 stars

Great men's products with unique designs in their pants and shirts. Sizes are close to US sizes, shirts from a tad smaller, not much though. The only issue is the fitment of the women's clothing... See more

Rated 1 out of 5 stars

Took a long time to receive order. Received packages shipped from different California addresses. US Post Office collecting postage due as the return address could not be verified and said the label... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Jellybuddy is here to offer the best quality items and best possible prices. All of our products are authentic and official from the licensed manufacturer.


Contact info

2.0

Poor

TrustScore 2 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Order:JB00037064

Order:JB00037064
This has been one of the worse companies I have ever come across. Not only did I order 3 shirts May 20th but I legit don't even have 3 shirt yet. July 14th. I received 1 shirt as a partial shipment then get told 2nd shirt was out of stock so I respectfully pick another it gets shipped and they don't even send the second choice picked. They offered a discount to buy again but why would I do that you can't send what I asked for. Then assure me my last shirt is in production. I asked yesterday and go figure 2 months after I placed my order and still not received order you are out of that item too. I asked for refund and I don't get it and don't get even the second choice. NO ONE ORDER this is worse and waste of money.

14 July 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Heather,

We apologize for any inconvenience caused. We understand how frustrating it can be if one waits a long time only to get another item that is not what was ordered. We will surely share your feedback with the relevant department to conduct an investigation and make improvements so as to prevent such cases from happening again.

If you need any assistance, feel free to reach out to us at the email offered.

Customer Complaint Team
complaint@jellybuddy.com

Rated 5 out of 5 stars

Very nice jacket

I bought a jacket for my son. He liked it very much except that the fleece was brown instead of black. I'm satisfied with the jacket but you may want to consider making some with black fleece.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

This is the worst company that I have…

This is the worst company that I have ever dealt with on the Internet. After having ordered a nice looking men’s short sleeve dashiki, it not only took weeks and weeks to get a product for my money, but they sent the wrong item instead, which was a very offensive ugly T-shirt, with unspeakable phrases on the front and back featuring F bombs. After many attempts to get information about how to return the product and immediate refund, all I received were form responses by email, asking for photos of the offensive product and
Shipping and product labels, which I sent immediately. After having sent those photos several times I have still not received information about how to return the F bomb T-shirt and get my refund. It appears to me that this company is being run by their incompetent people or across that just don’t care about their customers be getting ripped off I urge anyone who reads this review to stay away from this company and give their business to competitors.

7 July 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear David,

We apologize if you did receive the wrong item. However, just as the support team replied, we didn't see any photo attached to your email. The support team staff kindly requested it again but didn't receive it from you.

Without the photo, we couldn't verify the problem and download the return form for you. We wish you could understand.

Our customer complaint team will take over the case and reach out to you to resolve this issue ASAP. Please check your inbox.

Thank you for cooperation in advance.

Best Regards,

Rated 3 out of 5 stars

Second time's a charm?

It's the second time I have ordered from you guys and both times, things were out of stock. The website never reflects any out of stock items. I like what I get, but the out of stock items take another month and that gets frustrating.

7 June 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Kibra,

Thank you for taking the time to leave a review and provide feedback on your recent experiences with our company. We appreciate your loyalty and apologize for any inconvenience caused by the out-of-stock items.

We understand how frustrating it can be when items are not accurately reflected as out of stock on our website. We strive to ensure an up-to-date inventory system, but occasionally, there may be discrepancies due to unforeseen circumstances.

Please know that we are continuously working to improve our inventory management to avoid situations like these. We value your feedback and will take it seriously.

If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you.

Best regards,

Customer Complaint Team
complaint@jelleybuddy.com

Rated 5 out of 5 stars

Cool skull pants.

My husband loves the skull pants I bought him. 1st time seen him not wearing jeans! Looking forward to receiving the skull jacket I ordered. Good service & communication & arrived quickly.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

36 days i waited …

36 days i waited for a bathingsuit to which they claimed they are refunding me for after having been contacted by 3 different CSR's when I sent 1 enquiry as to whether or not my order had gone out yet at the 20 day mark. My last message stated" I gather from this email that at 32 days my order has yet to leave the warehouse " then boom, an email stating the refund.

10 June 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Hello there,

We are sorry for your wait for the shipping of the order. We tried to identify your order ID via your username here to resolve the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, we want to help you with this issue. (Or you can directly email us.)

Looking forward to hearing from you.

Customer Complaint Team
complaint@jellybuddy.com

Rated 1 out of 5 stars

There a total scam

There a total scam. Never received my tshirts on top of that asked for refund I never got it.
In partnership with 17track shipping.
Since I gave them my information iv been receiving scam texts and calls multiple times a day all times day and night.

As of the 5th of June they contacted me about this review basically asking me to remove it. That’s not happening haven’t received refund or tshirts.
Unlucky for them there are plenty of other people with similar reviews. I’m just updating because they asked me to pull this down. I stand by my review. For over 2000 reviews you’re score is 2.2 from over 200 reviews obviously it’s not the customer but your company

2 June 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Calum,

We apologize for any inconvenience caused by the delay in receiving your t-shirts. We understand that you have also requested a refund, and we assure you that we already processed it back on May 31st.

We would like to clarify that 17 Track is not our partner -- we just use it to track orders and we also use similar tracking sites to track orders.

We are sorry for any unwanted texts and calls, which, we are sure, were not from us. We only send promotional emails to those subscribers. If you like, please send us a relevant screenshot to us so that we can look into it to see if we can help you.

Customer Complaint Team
complaint@jellybuddy.com



Replying to the update:

Hello,

We look into the correspondence between you and both the support team and the complaint team, but we found no request of removing reviews. (If there's one, we would be appreciative if you could take a screenshot to us.)

BTW, there are 2 items in your order. One has been canceled as requested (the screenshot of the refund has been sent to you via complaint@jellybuddy.com), and the other was just delivered. (The delivery details were also sent to you hours later via complaint@jellybuddy.com and support@jellybuddy.com)

If you need any follow-up assistance, please feel free to contact us.

Regards

Rated 5 out of 5 stars

One happy customer will return

The Product well crafted the picture and writing is well placed and clear good coloring I am happy with the items, it does take time to ship but that is expected with where it is coming from.

27 May 2023
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam, they gave an out of country address for my return, but the package has a CA return address. The material is poor quality. Don't shop here you will be disappointed.

28 April 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Michelle,

We never give customers any address except giving our receiving center in NY to those who are returning the item for any reason. If you were given an address that you feel suspicious of, please email our customer complaint team to verify, they will help you with the issue.

As for the CA address on the package, which is not our return address but a transit depot. We apologize for your dissatisfaction with the quality of the item. It's never our intention to disappoint our customers and we constantly collect feedback from our customers to optimize our products.

If you want to return, please feel free to email us. We tried to identify your order ID via your username here to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is complaint@jellybuddy.com, we want to help you with this issue.

Looking forward to hearing from you.

Customer Complaint Team
complaint@jellybuddy.com.

Rated 1 out of 5 stars

Wrote a review on May 4 about not…

Wrote a review on May 4 about not getting my shirts. Well today I got one of my shirts but still have not received or heard back from them on when my other shirt will be shipped. They have said it's a custom product. It's not a custom shirt. It's one of there shirts and doesn't say when ordering it that is custom. My order was place on the 28 of April and it's still awaiting shipping. That's been 2 weeks awaiting shipping. Makes me rethink about ordering from again. Yes the shirts are nice and yes along of people have commented on them but I just a real reason it's hasn't shipped. Yes they have told two different reasons for it not shipping so which one do you believe.

28 April 2023
Unprompted review
Jellybuddy logo

Reply from Jellybuddy

Dear Mark Harvey,

We apologize for the inconvenience caused to you regarding the delay in shipping your order. And we appreciate your feedback and would like to thank you for acknowledging the quality of our shirts.

If you have awaited your order for a while without any update, we suggest you reach out to us. We hope to have the opportunity to serve you again in the future.

Best regards,
Jellybuddy customer complaint team
complaint@jellybuddy.com

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