It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
Company replied
Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more
Company replied
The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more
I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more
Harland House, York Road, Unit 12, KT13 9BL, Weybridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product I bought was of great quality and I was really pleased with it. I gave it to my husband for Xmas, unfortunately he is terribly fussy about his wallet, and felt this one just wasn't quite right!
The company were excellent no quibble at all, the return was really easy and money back in my account very quickly. I would not hesitate to buy from this company again!

Reply from Jekyll and Hide
I had to change this review, with J&H now having come back offering a new bag, including the choice of other slightly more expensive options, or a full refund. Faith restored albeit a 6 week wait to receive the replacement.

Reply from Jekyll and Hide

Reply from Jekyll and Hide
I placed an order on the 11th of December from Jekyll & Hide, expecting my item to arrive comfortably before Christmas, based on their delivery estimates. Unfortunately, the actual timeline pushed to the maximum end, causing unnecessary stress. When I raised my concerns, their response felt quite inadequate, as it seemed to point out what I should have done differently, rather than addressing the issue. I hope they improve their communication and provide more accurate estimates in the future in order to reorder from them.

Reply from Jekyll and Hide
Good quality product… very good price. Posted and delivered in good time and well packaged.
Recommended.

Reply from Jekyll and Hide
Best quality wallet. The design matches what I have been looking for👌

Reply from Jekyll and Hide
Really great company selling high quality leather goods and quality service. I ordered a leather wallet from them and its such an awesome product, really good quality genuine leather and what was really cool as they added initials for free which never really happens with other companies. really quick delivery too, an all round fantastic company, well worth looking into.

Reply from Jekyll and Hide
Unique items, good quality and personalisation available

Reply from Jekyll and Hide
Made sure the gift was delivered in time for Christmas even though I ordered very late product is great quality too .

Reply from Jekyll and Hide
I orderd December 9th via express and still did not get it. They even didn´t not respond to my message.

Reply from Jekyll and Hide

Reply from Jekyll and Hide
I bought a wallet for my husband for Christmas and it came in a box, so easy to wrap. Had it personalised for free. My hubby loves the wallet, its a lovely quality leather. He likes how the card compartments have a little cutaway so its easier to get the cards out. The mocha colour is rich and it looks expensive. Very pleased with this product. The service was very efficient too.

Reply from Jekyll and Hide
Quality &Workmanship went Down , Won't be ordering from them anymore

Reply from Jekyll and Hide
Quality product, exactly as described on the website. I would definitely shop again from J&H.
I would have given a full 5star review if it was not for the choice of Evri service for delivery. They had no communication, and they left the parcel at the doorstep, in full view from street, while I was not home.

Reply from Jekyll and Hide
I had an issue with my order when the parcel went missing, but the owner of the company personally reached out to me to apologise and resolved the problem immediately. A replacement wallet was sent out the very next day and arrived just in time for Christmas!
The wallet itself is of exceptional quality, and my partner is absolutely thrilled with it. The personal touch and incredible customer service truly set this company apart. I highly recommend them and will definitely be a returning customer in the future.
Thank you again for going above and beyond!

Reply from Jekyll and Hide
Accurate informed delivery, well packaged item, and quality that even I am amazed to say is the best I have seen in a long time …it’s worth shopping on line with them…..quality is definitely their motto

Reply from Jekyll and Hide
Absolutely love my wallet. I chose a blind embroidery, and it looks very nice. Delivery took around 2 weeks, and it is pretty quick considering the black Friday and Christmas shopping period.

Reply from Jekyll and Hide
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.