Jekyll and Hide Reviews 

220
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.

Company replied

Rated 5 out of 5 stars

Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more

Company replied

Rated 5 out of 5 stars

The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more

Rated 5 out of 5 stars

I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more


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4.2

Great

TrustScore 4 out of 5

220 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(220)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed

Really impressed. I got the zip wallet for my boyfriend’s birthday. Worth every penny and more. The delivery was one of the fastest deliveries I’ve ever had! I didn’t pay for any extra fast delivery either. I’m super impressed. The wallet has that amazing leather smell to it and it’s been made to perfection. The quality is INSANE. I picked the mocha colour and it’s the most perfect brown shade. I couldn’t be anymore happier with this brand. Thank you so much.

1 April 2025
Rated 5 out of 5 stars

Quality wallet

Fantastic leather wallet, perfect, I’m glad I purchased from Jekyll and hide.

The right size to fit in a Jean pocket, plenty of card slots, protected and safe via the lining.

Well worth the extra few pounds you will not be disappointed.

20 March 2025
Rated 1 out of 5 stars

Shocking

Shocking. Custom order. Sent the wrong order to the wrong address. Sent the right order to the wrong address. Asked for me to be in during the working week to send the original wrong order back. Charged my account for a second wallet I didn’t ask for and sent it…again TO THE WRONG ADDRESS. SHAMBLES. Give me my money back!

7 March 2025
Rated 5 out of 5 stars

Top quality. Smooth purchase.

Smooth purchase. Delivery on time. Same excellent quality as the larger wallet I already have from J&H. But this one is the perfect size to carry in the front pocket of my pants. One of the few models with a money clip.

12 March 2025
Rated 3 out of 5 stars

Good Product, No Customer Service

Wallet is well made however customer service is poor. Paid for UPS next day and took 7 days to arrive, emailed J&H to ask for a refund on the delivery only but not had a response.

Product 10/10
Service 2/10

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent Travel Wallet. Well thought out design. Perfect quality.
Thank you guys!
This will be not my last order.

Regards
Mike from Germany

13 March 2025
Unprompted review
Rated 1 out of 5 stars

My bag broke on day 3 of using it and I am being ignored.

My bag broke on day 3 of using it. The strap almost entirely detached and it was very light use. Had to use two services (email, live chat) to get any response, and said response is sparse and dismissive. I have not gotten any updates on my return or replacement and am being what seems to be deliberately ignored. Very frustrated, this is supposed to be a birthday gift and I am being treated like a charity case.

19 March 2025
Unprompted review

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