It was the worst haircut I have ever had. I don’t know how anyone would think it would be acceptable. They can’t follow simple instructions. Don’t go here you will be extremely disappointed.
Company replied
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See what reviewers are saying
Updated: Jekyll and Hide just provided me the proper tracking information, showing the product is actually in the system. Quick to complete my transact... See more
Company replied
The products from J&H are top quality. From ordering to delivery it was smooth and did not disappoint. The leather jacket purchased is wonderful. Also purchased a pair of Chelsea boots and only heads... See more
I am a big fan of Jekyll & Hide, having bought shoes, jackets and multiple pieces of luggage over the past few years. Quality and price are excellent. Recently a laptop bag I purchased 2 years ago had... See more
Contact info
Harland House, York Road, Unit 12, KT13 9BL, Weybridge, United Kingdom
- info@jekyllandhide.co.uk
- jekyllandhide.co.uk
4.2
Great
220 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 month
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Love my backpack
Love my backpack! Beautifully made and very durable. After a year of using looks like new.
30 December 2024
Reply from Jekyll and Hide
HI Victoria
Thank you so much for taking the time in giving us your review. We truly appreciate the feedback and value you as our customer.
Please do not hesitate to contact us should you have any queries or concerns in the future.
Jekyll & Hide Team
not impressed with my 1st order
placed my first order with this company and the only thing i can say is the delivery was quick hense the 2 stars, i ordered a wallet for my husband for christmas and paid extra for it to be engraved with his initials but it arrived today , lovely wallet BUT you guest it no engraving so not impressed at , emailed straight away including a photo to show it's miss and not even a response back
21 November 2025
Unprompted review
Reply from Jekyll and Hide
HI Maria
Thank you so much for taking the time in giving us your review. Please know that we are truly sorry for the negative experience you have had. We hope you will allow us to rectify the situation.
We need to do better and make sure that all procedures are followed through to ensure customer satisfaction.
We have reached out to our team to rectify the situation.
Jekyll & Hide Team
No delivery, no refund
I ordered in August, never received it. There were only delays, excuses, and no refund. Avoid them unless you want to give a no interest loan.
10 September 2025
Reply from Jekyll and Hide
HI Casimira
Thank you for reaching out to us. Please accept our apologies for the negative experience you have had. We need to do better and please note that we will bring your negative experience to the attention of our management team.
Please allow us to investigate and confirm the details for the promised Refund.
Jekyll & Hide Team
variety, value for money with good quality
There was quite a variety of wallets, all very good and all good value for money. They were all very good quality so making a decision wasn't easy. On ordering the process was easy and delivery was the date the firm had promised.
10 October 2025
Reply from Jekyll and Hide
HI Jeanette
Thank you so much for taking the time in giving us your review. We truly appreciate your positive feedback.
Thank you for supporting Jekyll & Hide and we hope we can be of service in the future with another great purchase.
Jekyll & Hide Team
Quality far beyond the imagination
Quality far beyond the imagination, really top class products, manufacturing, delivery and overall service.
1 August 2025
Reply from Jekyll and Hide
HI Neil.
Thank you for taking the time in giving us your review. We truly appreciate the support and kind words.
We look forward to your next purchase with us.
Please do not hesitate to reach out should you have any queries in the future
Jekyll & Hide Team
I bought the 2 products for my family…
I bought the 2 products for my family and appreciated it very much. Good quality
6 October 2025
Very good quality and practical leather…
Very good quality and practical leather wallet, after using a very good Fossil wallet to Almsot 20 years, it took me few years of search to find a compact and practical wallet that is unique and feels quality. Pricey for average but it’s worth it considering it’s not a frequent purchase.
6 October 2025
Reply from Jekyll and Hide
HI Omar
Thank you so much for taking the time in giving us your review. We truly value your feedback and thank you for supporting Jekyll & Hide and we look forward to your continued support.
We take a lot of pride in the designing of each item and do our very best to ensure best value for money.
Please do not hesitate to reach out to us with any query in the future.
Jekyll & Hide Team
100% recommend
I ordered the large check in suitcase and it arrived promptly but was unfortunately too large so after a quick email they arranged for the suitcase to be sent back, a refund for the difference issued and a medium check in sent out. The whole return process took just under 5 days and I had an update email every day. The product is fantastic, the suitcase literally glides along on the wheels. Very happy with the suitcase and customer service, would 100% recommend.
2 October 2025
Reply from Jekyll and Hide
HI Mr Lewis
Thank you so much for taking the time in giving us your review, it is much appreciated. Thank you for supporting Jekyll & Hide and we hope that you will continue to support us. We truly appreciate your positive feedback.
Please do not hesitate to reach out to us in the future with any query.
Jekyll & Hide Team
Nice Folio Case
The A4 Zip Around Folder case is really nice and well made. It’s practical for my daily use.
Only reason I have given this experience a 4 Star is for the A4 Notebook which was not provided with the Folder.
You cannot expect a customer to purchase the Notebook as a separate commodity, it makes no sense.
30 September 2025
Reply from Jekyll and Hide
HI Raj
Thank you so much for taking the time in giving us your review. Thank you for supporting Jekyll & Hide. Please note that your feedback regarding the notebook is noted and definately something we will look into in the future.
Jekyll & Hide Team
I received my laptop bag quickly
I received my laptop bag quickly. It had nice packaging and the product quality is great. I love the Tan leather look. It will hopefully last a long time.
4 September 2025
Reply from Jekyll and Hide
HI Matthew
Thank you so much for taking the time in giving us your review. Thank you for supporting Jekyll & Hide and please do not hesitate to contact us should you have any issues or queries in the future.
The Jekyll & Hide Team
Gorgeous laptop bag
Gorgeous laptop bag.
Lovely and stylish - the leather is soft yet durable. Looks fab on. Love the gold zippers.
17 March 2025
Bespoke
I bought a wallet from you and it came super quick. The price was very fair too. The quality of my wallet is outstanding but… on contacting you to see if you could make me another wallet with a slight change you said that you can’t do this so I’m going to have to give you a 4 star instead of 5.
I hope in the future you would consider customer requests for slight alterations as I’m sure I would buy another off yourselves .
20 March 2025
Reply from Jekyll and Hide
HI Duncan
Thank you for taking the time in giving us your review. We are very glad to hear that you are happy with your purchase. We always appreciate feedback from customers and pass it on to our designers. Unfortunately we are not able to custom make just one wallet as we have to produce a certain minimum quantity of each item to keep the prices competitive.
Please know that we value you as our customer and thank you for supporting Jekyll & Hide
The Jekyll & Hide Team
The beautiful purse :)
8 September 2025
Reply from Jekyll and Hide
HI Kerry
Thank you so much for taking the time in giving us your review. We truly appreciate your support. We are so happy to hear that you are happy with your purchase. This purse is one of our best sellers and are very popular.
Please do not hesitate to reach out to us should you have any queries or issues in the future
The Jekyll & Hide Team
BadThe company is not for the customer at…
The company is not for the customer at all. Would not buy from them ever again
8 September 2025
Really happy with the passport holder
Really happy with the passport holder. Its a beautiful soft leather.
Delivery was really quick and customer serivce answered my question within 24 hours.
12 September 2025
Reply from Jekyll and Hide
HI Melissa
Thank you for taking the time in giving us your review. We truly appreciate your support and value you as our customer.
We hope that you will never hesitate to reach out to us should you have any other queries or issues in the future
The Jekyll & Hide Team
Order arrived with package open and…
Order arrived with package open and empty of contents. Contacted Evri who didn’t want to know.Contacted Customer Services in J&H who said they would send out replacement. It did arrive after a bit of chasing and a couple of weeks later but I’m delighted with the quality of the product.
All’s well that ends well !
8 September 2025
Reply from Jekyll and Hide
HI Roy
Thank you so much for taking the time in giving us your review. Please accept our apologies for this very unfortunate situation with your initial order. I can confirm that a replacement was sent but this one also did not reach you. We are so glad that you finally received it and that you are delighted with the quality of the product.
The Jekyll & Hide Team
Great product delivered with timescales…
Great product delivered with timescales given
8 September 2025
Robust product built to last
Robust product built to last. Unique designs and clever presentation of items. Thoughtful individual attention and consequent discount. Exceptional company.
27 August 2025
Reply from Jekyll and Hide
HI Stephen
Thank you so much for taking the time in sending us your review. We truly value your feedback and we hope that your beautiful laptop briefcase will serve you well.
Please do not hesitate to reach out to us should you have any queries or issues in the future.
The Jekyll & Hide Team
Amazing quality
I ordered two minimal card holders. I own lots of leather cardholders , Jekyll and hide are on top. Been using them exclusively now every day.
Ps: the only “negative” thing was the delivery time , it was supposed to be 2-4 working days and it arrived the 7th.
26 August 2025
Good value for money
Good value for money, high quality money and card clip. Exactly what I wanted.
Only minor criticism would be that you need to improve the strength of the magnetic money clip. It’s doesn’t hold more then a couple of notes without losing its grip.
1 September 2025
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