Products arrived quickly. However, when I washed the black Hoodrich hoodie black fluffy coated the whole wash & ruined all the other clothes I washed it with... I had to get the washer professionally... See more
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See what reviewers are saying
Beware of ordering anything on line with this company! I ordered two things on line and whenever I received the package only one was inside. I filed a complaint and sent photographs of where the env... See more
Company replied
3 Times have I ordered shoes “fila disruptor” and all the orders got cancelled and I got a refund. So now for the last time I ordered again and first my daughters shoes were delivered but my ordered d... See more
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I like the page - it has helpful filters and lots of detailed pictures of products. I just came across to one problem. Not sure if this was my fault, but I could not add more than one product to the s... See more
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Company details
About JD Sports España
Written by the company
JD Sports es conocida por ser la empresa de moda urbana y deportiva líder en el Reino Unido. Ofrecemos productos de marcas conocidas mundialmente, así como importantes marcas propias. Consigue las mejores marcas de calzado, streetwear y más artículos exclusivos de JD Sports. Lo último en moda con marcas como Nike, adidas Originals, adidas, EA7, Ellesse, Fila, SikSilk, Puma, New Balance y muchas más.
Contacte con nosotrosContact info
Spain
- jdsports.es
3.6
Average
66K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas. Lo apreciamos mucho.
Gracias por elegirnos para hacer tus compras. Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros.
Saludos cordiales, Equipo de Atención al Cliente de JD
Shopping cart problem
I like the page - it has helpful filters and lots of detailed pictures of products. I just came across to one problem. Not sure if this was my fault, but I could not add more than one product to the shopping cart. I wanted to buy 2 pairs of different shoes, but could only add one :( Tried many times with different products, but did not succeed.
8 May 2026
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 4 estrellas. Lo apreciamos mucho.
Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros a través de la página de "Contáctanos" de nuestro sitio web.
Saludos cordiales, Equipo de Atención al Cliente de JD Sports
No delivery 4 weeks🙈
16 April 2026
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Easy in store online order process
Great to be able to order items via the in store online service when they are not on stock on the store. Online order process in store was simple and easy. Only issue was delivery took longer than expected.
29 April 2026
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 4 estrellas. Lo apreciamos mucho.
Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros a través de la página de "Contáctanos" de nuestro sitio web.
Saludos cordiales, Equipo de Atención al Cliente de JD Sports
Parcel late arriving and information…
Parcel late arriving and information very limited but happy with purchase
12 April 2026
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 4 estrellas. Lo apreciamos mucho.
Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros a través de la página de "Contáctanos" de nuestro sitio web.
Saludos cordiales, Equipo de Atención al Cliente de JD Sports
I didnt receive the shoes
I didnt receive the shoes. Jd told me they will calling me regarding on the issue. They never did.
16 April 2026
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Excellent quality of materials
Excellent quality of materials
And sizing is perfect
Would highly recommend these products 10/ 10
8 April 2026
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas. Lo apreciamos mucho.
Gracias por elegirnos para hacer tus compras. Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros.
Saludos cordiales, Equipo de Atención al Cliente de JD
Chándal north face comprado por 100€ y…
Chándal north face comprado por 100€ y en el primer lavado le han salido bolas, lamentable .
15 April 2026
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas. Lo apreciamos mucho.
Gracias por elegirnos para hacer tus compras. Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros.
Saludos cordiales, Equipo de Atención al Cliente de JD
I was charged €10 to return a defect product
I bought a pair of shorts that came with a manufacturing defect, and I was charged €10 to return it, which is absurd!
31 March 2026
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Shoes arrived in completely destroyed packaging
Ordered sneakers and received them in a box that looks like it survived a war. The adidas box is torn, crushed, and falling apart on multiple sides. For a product that costs what sneakers cost today, this is unacceptable. Either the seller packed them carelessly or handed them to a courier without any protective outer packaging. The box condition makes it impossible to gift. Zero effort on the seller’s part to ensure basic delivery standards. Also, it took long time for delivery. Contacted the seller 2 times, only auto responses.
As you all can see they even have a dummy auto response here :( Did not read my review or even contacted back.
4 March 2026
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Never got my order nor a refund, no response back
I placed order 771475895 in November and never received it. I have contacted the company to get a full refund and got no response back.
21 November 2025
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
I am extremely disappointed……
I am extremely disappointed with this company. I have emailed them several times regarding my order, and they have not responded to a single message. I still have not received my parcel, and the tracking information hasn’t updated at all. Their customer support is completely unresponsive, and I have no idea where my order is or if it will ever arrive.
Very frustrating experience — I would not recommend based on the lack of communication and failure to deliver my purchase.
Estoy muy decepcionada con esta empresa. Les he enviado varios correos sobre mi pedido y no han respondido a ninguno. Todavía no he recibido mi paquete y la información de seguimiento no se ha actualizado en ningún momento. Su servicio de atención al cliente es totalmente inexistente y no tengo ni idea de dónde está mi pedido o si llegará alguna vez.
Una experiencia muy frustrante. No lo recomendaría debido a la falta de comunicación y al incumplimiento en la entrega.
5 December 2025
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Appreciate the speed
First of all, I just want to thank the staff that work out here for their speed of the answer. There are not many CS that work like them. Beside that, the wide range of products is present. I could find all of the things that I was looking for, and the prices were normal. They are not low, not high, just as if I was shopping in my local sport center. So, all is fine.
24 November 2025
Unprompted review
Reply from JD Sports España
Hola,
Gracias por tomarte el tiempo de dejarnos una reseña de 5 estrellas. Lo apreciamos mucho.
Gracias por elegirnos para hacer tus compras. Si podemos ayudarte con algo en el futuro, no dudes en ponerte en contacto con nosotros.
Saludos cordiales, Equipo de Atención al Cliente de JD
It was a great experience buying online…
It was a great experience buying online shoes in JD.
I will sure be back again some time to shop.
6 November 2025
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
I and all of my family have been…
I and all of my family have been assiduous clients at JD Fuengirola for years. On July 23 2025 I purchased some pants for 50 euros. They were given to me with no bag and with a purchase ticket. I then discovered that the pockets had no zip, something that I at my 73 years of age need. I took the pants back and apologised to the man explaining my dilemma.He examined the item and said that it was missing a label and so was non returnable. I informed him that I had never seen any label. He then went off for some 20 minutes only to return and confirm that their records showed that there was a label and so he would not accept the item. I then asked for the official complaints book, he said he would get it and then disappeared for a further 20 minutes. I started to fill in the forms as well as I could given the bad light and my bad eyesight. The manager then took it upon himself to plonk a bag with by pants in on the counter in front of me. I moved it and he said he had the right to physically throw me out of the store. I completed the forms which he then said he would stamp, but did not. I then turned to leave and as a parting shot I told him never to threaten me with violence again. He then tried to modify his previous statement by saying he would call security. He accused me of having no class, and other such choice items. I left and went home , somewhat depressed at the treatment I had received in a store that for years had boasted the best of staff, people off whom it had been a pleasure to buy.
31 July 2025
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
travelled to spain and had a great…
travelled to spain and had a great experience here at JD!
12 June 2025
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
I had the worst shopping experience…
I had the worst shopping experience ever at JD Sports Valencia (Calle Xàtiva). I bought a pair of Adidas Sambas on 17 May 2025 and was told they would arrive within a week and that I’d receive a call. Over two weeks later, I’ve still received no proper update, no refund, and absolutely shocking customer service.
Staff never answer phone calls, and when I visited the store multiple times, they either had no clue where my order was or were plain rude. One staff member named Alba was particularly unhelpful and dismissive. On my most recent visit, another staff member—Sara/Zara/Sarah (an intern, I was told)—yelled at me in front of other customers. I was refused a refund, despite the fact that no one knows where my shoes are, and I am flying out in 3 days.
JD Sports has wasted my time, taken my money, and treated me with disrespect—and still offers no solution. Avoid this store if you value your time, money, and sanity.
2 June 2025
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Click and collect turns into a home delivery because of their system failing
I bought a pair of shoes online this morning with click and collect the same day from the Barcelona city center store. When I went to the store this afternoon and shared my order number I was told that their ordering system had fail to register my order as a click and collect. Instead they decided that it would be a home delivery at my home address on which is missing my contact details and block/door number. They refused to cancel the order on the grounds that they had already packed my shoes and couldn't undo it in their system and told me they would add with a pen on my order my details.... The store Manager even explained that this system happens often with online orders at JD and recommended that I don't order online from his very own company...I now have to wait up to the 20th of May to receive my order at home instead of same day of click and collect. First and last time I ever buy anything from JD. Should have gone to the competition as I usually do
8 May 2025
Unprompted review
Reply from JD Sports España
Estimado,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Completa el formulario de soporte al cliente siguiendo el enlace de abajo. Incluye lo siguiente número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
https://www.jdsports.es/customer-service/contact/
Cordiales Saludos,
Servicio al cliente de JD Sports
Reply from JD Sports España
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
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