JD Gyms Reviews 

24,618
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25K reviews

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4.0

All reviews

(24,618)

4,523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No toilets or basic hygiene facilities

Signed up with the opening offer. Gym looks great however flooded with kids with tripods recording themselves. All felt very fake. The really bad bit was needing the toilet to find all toilets out of order along with the saunas and showers. No basic hygiene facilities in a gym is seriously poor. No staff to ask for nearest toilets. Safe to say I cancelled and won’t be back.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

I joined this gym a week ago

I joined this gym a week ago, I absolutely love the variety of equipment and the aesthetic of the gym, but if I’m being honest, it’s biggest selling point and my favourite part is definitely the sauna! I love that it’s in the changing room, so you have privacy 💖 really good value for money. Only down side I would say is I don’t see many staff wondering round, which would be helpful if you needed assistance upstairs, also equipment could do with being cleaner / more cleaning stations with sprays, however as a newb to this gym maybe I just can’t find them! All in all would still say the pros way out weigh the cons and I am loving the experience.

24 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym! We appreciate your feedback.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Everyone is so helpful and its so clean

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - It's wonderful to hear that you've found our team helpful and our facilities clean. We pride ourselves on providing a positive and well-maintained environment for our members, so your feedback is greatly appreciated.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, lovely people, super glad I joined up

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello! We appreciate you taking the time to leave us a review. We're happy to hear that you're enjoying our gym and its atmosphere.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very friendly and helpful trainers

Very friendly and helpful trainers. Non pretentious.

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - We appreciate you taking the time to leave us a review and are so glad the staff were helpful! ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

Best gym in chelt

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I’ve been coming for 3 years now and…

I’ve been coming for 3 years now and it’s affordable but entire is also so kind especially the staff

1 September 2026
Unprompted review
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Reply from JD Gyms

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Adrian was a really nice and friendly…

Adrian was a really nice and friendly person and great help

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for taking the time to leave us a review. We're really pleased to hear that you had such a positive experience and found our team member to be so helpful and friendly.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Adrian was really friendly and a cool…

Adrian was really friendly and a cool dude

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi – Thanks for the review! We're thrilled to hear that you've had such a positive experience with Adrian. We're always striving to provide our members with the best possible experience, and it's wonderful to know we're on the right track.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Adrian was very friendly

Adrian was very friendly

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thank you for your 5-star review! We’re thrilled to hear that our staff have made such a positive impression.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Great experience friendly staff

1 September 2026
Unprompted review
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Reply from JD Gyms

Hi - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars and the positive feedback for our staff!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Amazing gym

Amazing gym

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 3 out of 5 stars

I have always liked JD and have been a…

I have always liked JD and have been a member in the past. I recently joined again due to the selection of classes however after my recent body pump class I was reminded why I left. The class was done in a dark studio so you couldn't really see what you were doing and they plates are a nightmare to get on and off the bar during a fast paced class. Not ideal

25 August 2026
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Reply from JD Gyms

Hi there - Thanks for taking the time to leave this review. We are sorry to hear about your experience. We value member feedback and are always looking at ways we can continually improve our facilities as we are committed to providing a positive and enjoyable experience for all our members.
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

Plenty of equipment and all working

Plenty of equipment and all working, pleasant and helpful staff.

28 August 2026
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Reply from JD Gyms

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very clean!

It has a sauna, it's big and it's still clean!

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for taking the time to leave us a review! We're so pleased to hear you're enjoying our sauna and appreciate the cleanliness of our facilities.
The JD Gyms Team 💚

Rated 1 out of 5 stars

JD have taken 20 pounds off me instead…

JD have taken 20 pounds off me instead of the 10 pounds for signing up, I have messaged the gym explaining the issue and have been completely ignored days later. Please send me my money back.

RESPONSE to REPLY FROM JD GYMS

I emailed the Wythenshawe gym on 26 August and have had no reply in nine days. I've also left a voicemail with no callback. This is the first response I've had from JD Gyms through any channel.

For accuracy: I was charged £10 twice on sign-up, not £20 as a single payment. One charge was authorised, the second was not.

I've now raised a dispute with my credit card provider for the duplicate charge.

I will update this review with the outcome.

26 August 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we’re really sorry to hear about your experience.
We understand how frustrating it must be to see a payment taken that differs from what you were expecting. This isn’t the level of service we aim to provide.
Unfortunately, we’re unable to review or refund account payments via Trustpilot. If you require assistance please submit a ticket via the online Contact Us form and a member of the team will be more than happy to help you.
Thank you again for bringing this to our attention.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Lunch time 12.30 burn followed by Abs

Good day 12.30 burn followed by Abs , taken by Jen ,the usual guy Dylan is away this week , chose a good coach willing to do Tuesday and Thursday .Dylan , is good so hard to think someone could keep up with his humour and personality , Jen was great, made sure we were all doing her workout right , Abs was also good , she told us about things to come from 14th this month so hoping it includes lunchtime Monday and Wednesday ( not spin ) . Looks like we have Friday circuit training with , Helen ,on a regular basis . I know this lady from past body pump classes .so know she is good .
Well done Chris ( manager ) you came at a tough time , let’s hope this is a new start getting Preston back on track to how it used to be ,

1 September 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi – Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you enjoyed the 12.30 Burn and Abs classes with Jen 🙌 We’re really pleased she stepped in and delivered such a positive experience, keeping everyone motivated and ensuring exercises were performed correctly. It’s also fantastic to hear your kind words about Dylan and the energy he brings to his classes.
We’re glad you’re enjoying the variety of classes on offer and it’s great to hear your positive comments about Helen too. We’ll be sure to pass your feedback on. It’s fantastic to know the efforts being made are being recognised and appreciated by our members.
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚

Rated 1 out of 5 stars

jd gym thornton stopping boxing padwork

I was happily using the gym with my friend for 15 months every week doing boxing padwork and weights 2 areas we are qualified in. then one day a member of staff came up to me and said you are not allowed to do padwork in the gym despite google actually stating the opposite which I showed him, I was told you are not allowed to bring in your own equipment to as we used to bring in our own gloves and pads due to the box of gloves jd supplied being a health hazard with so many people using them and the padding falling out, I have asked for them to send me the policies on what they are reffering to and got no reply

21 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!

We're sorry to hear about your experience. We understand how frustrating it must be to have been using the gym in the same way for a long period of time and then be told you can no longer continue.
We also appreciate your concerns regarding communication and the lack of follow-up to your enquiry. This isn't the experience we want for our members, and we'll ensure your feedback is passed on to the relevant team for review.
Thank you again for bringing this to our attention.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Give us new weighted machines/equipment

Im writing this review to see if the owners or management actually care about our gym? ive been a member of this gym since they took it over from exercise 4 less, its a great gym, staff are always friendly and helpful, however I think its time to actually replace the equipment. Do i need to start log dates and what machines have been broken/out of order? machines have rust/sweat built up on them, broken leather, Im sure your going to ask for a list of machines/equipment that are out of order?:

Upstairs: seating lat flys, arm has been broken and replaced, out of action for a couple of days, seated law row, cable broken, fixed but again (machines are old) seat chest press (cable was broken) fixed now.

Downstairs: belted hipthrust (broken then fixed), stand preacher curls machine, handle broken and still broken, large cable machines close to deadlift area, sometimes one side is out of action as the cable has snapped!

Its soul destroying to see all these new JD gyms opening up with brand new machines (weighted), we did have new cardio machines, NOW its time for new weighted machines like they have in Cwmbran and Cardiff, why are you leaving out Newport?

its disheartening that your opening brand new gyms instead of taking care of this one.

1 September 2026
Unprompted review

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