JD Gyms Reviews 

24,608
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,667 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptionally friendly staff, who are always ready to assist and create a welcoming environment for everyone. Visitors also deeply appreciate the exceptionally spacious layout, overall cleanliness, and the vast selection of modern machines and free weights. However, some customers also noted that the gym can become extremely crowded and busy during peak evening hours. Reviewers additionally mentioned occasional issues with broken equipment, poor maintenance, and weak air conditioning during hot weather. A few members also expressed frustration regarding the cleanliness of certain communal facilities like changing rooms and toilets.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently friendly, approachable,... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many praising the spacious layout, cleanliness,... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the gym... See more

Product

Clients share ambiguous opinions on product availability and quality. Many consumers praise the massive... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from deep satisfaction to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive only been a member 4 days (3 visits) and im really starting to get the feel of it ...I always do my training in the early hours so there's been no staff members around to quiz on certain matters... See more

Rated 4 out of 5 stars

Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... See more

Company replied

Rated 5 out of 5 stars

The gym itself is fine. Equipment is generally clean and new. 5 stars reflects the standard of the personal trainers but in particular Olivia Bradbury. Her approach is always to be goal-focussed but r... See more

Company replied

Rated 5 out of 5 stars

Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... See more

Company replied


Company details

  1. Gym

About JD Gyms

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, United Kingdom

  • jdgyms.co.uk

4.0

Great

TrustScore 4 out of 5

25K reviews

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4.0

All reviews

(24,608)

4,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gosh where do I start

Gosh where do I start! I’m a mature lady who was dubious about joining but I can honestly say don’t delay! I nearly joined David Lloyd at £170 and used this as a stop gap. Now not joining as this is AMAZING, friendly, clean and lots and lots of space !!

25 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Friendly

Friendly, kind staff and great facility.

21 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thank you for taking the time to leave us a review. We're so pleased to hear that you've had a positive experience with our team and facilities. It's wonderful to know you're enjoying your time with us!
The JD Gyms Team 💚

Rated 1 out of 5 stars
JD Gyms logo

Reply from JD Gyms

Hi - Thank you for your review. We're very sorry to hear about this. If you’d like to discuss this further, please feel free to email the gym directly or alternatively, raise a query via the contact form on our website.
Thanks, The JD Gyms Team 💚

Rated 1 out of 5 stars
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for your review. As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted. We never want the cancellation process to feel difficult or frustrating.
The JD Gyms Team 💚

Rated 5 out of 5 stars

I clean and well run

I’ve been a member of £85 per month clubs before and can I just say that the Stockton on tees gym is one of the cleanest and well looked after premises I’ve had the pleasure to use . Showers and toilets are always clean and gym equipment is well maintained and constantly getting cleaned. Well done to you all !

25 August 2026
Unprompted review
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Reply from JD Gyms

Hi - We truly appreciate you taking the time to share such positive feedback! We are delighted to hear you enjoy our clean facilities and well-maintained equipment. Thank you for your kind words!
The JD Gyms Team 💚

Rated 3 out of 5 stars

The gym is clean and well equipped

The gym is clean and well equipped. But the classes often aren’t actually taking place when you arrive for them and they do not keep the app up to date. I’ve cancelled my membership as the classes available do not provide much variety and are unreliable

20 July 2026
Unprompted review
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Reply from JD Gyms

Hello – Thanks for leaving a review. We’re really sorry if there have been some last-minute class cancellations, we are equally as disappointed when this happens but hope you still got an enjoyable workout whilst there. We always appreciate and take on board member feedback.
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Genuinely top class gym

I was a bit of a skeptic signing up as I’ve been a member of a fair few gyms down the years and they always looks a bit tatty and sad.

This gym is a breath of fresh air. Firstly it’s absolutely massive and has A LOT of equipment. Everyone seems courteous, there’s no meathead grunting etc. It’s clean, the equipment is well maintained and there are a fair number of 10/10’s walking about. What’s not to like 😂

20 August 2026
JD Gyms logo

Reply from JD Gyms

Hi there - Thank you for your feedback. We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easily accessible and good choice of…

Easily accessible and good choice of equipment

16 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thank you for taking the time to leave us a review. We're delighted to hear that you find our facilities easily accessible and appreciate the equipment available.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great facilities and equipment

Great facilities and equipment. PT Olivia is amazing for 1 to 1 sessions!

24 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Lovely new machines

Lovely new machines, different vibe and lovely staff/customer service from Gov.

24 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thank you so much for the 4‑star review! We’re really glad to hear you had a positive experience. If there’s anything we can do to make it a full 5 stars next time, we’d love to hear your feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Poor attitude, poor equipment!

Aside from the fact the equipment is always in poor condition they have race issues at this gym that don't impress me at all! I wouldn't use this gym again if they paid me.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

The price is too expensive

The price is too expensive

13 August 2026
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for your review. We think our prices are incredible value. We provide a wide range of equipment so that members have a variety of ways to workout, aswell as our Coventry gym being open 24hours! However, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym
Plenty of equipment and all well maintained
Amazing atmosphere and friendly staff
Really clean gym
10/10

19 August 2026
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear you enjoy using the gym!
Best wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars

Lift out of service again.

And again, lift at jd gym coventry is out of service for 3 days now. How long it's take to repair lift. I have already made complaint about it. Im disabled and there is no other access to gym . Its disability discrimination.

23 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!
We’re very sorry to hear about the ongoing issue with the lift at our Coventry gym. We understand how frustrating and inconvenient this must be, particularly as you rely on the lift to access the facilities.
Our teams do work to resolve maintenance issues as quickly as possible, however we appreciate how impactful this situation is and we’re sorry that it has not yet been resolved. We’ll ensure your feedback is passed on to the relevant team.
Thank you again for bringing this to our attention.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Golden showers

I've been a member of several gyms over the years. On the whole, this is a great one, but I can't give it a 5 star due to the showers.

The showers have yellow urine stains all over the floor and absolutely stink of it.

What is with people peeing in the shower? Just don't?

23 August 2026
Unprompted review
JD Gyms logo

Reply from JD Gyms

Hello - Thanks for taking the time to leave a review. We’re glad parts of your experience were positive, and we’re always keen to improve. We’re very sorry to hear about the cleanliness issues you’ve experienced, this isn’t the standard we aim to provide and will ensure your comments are passed on.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

It’s a decent gym

It’s a good gym and good vibes

14 August 2026
JD Gyms logo

Reply from JD Gyms

Hi - We're so happy to hear you're enjoying the positive atmosphere at our gym. Thank you for your review!
The JD Gyms Team 💚

Rated 3 out of 5 stars

Very poor air flow! Hard to breathe

Good equipments quantity, but very poor air conditioner. When you walk into a packed hall, the air doesn’t circulate at all. It doesn’t need to be cold or cool; there’s simply not enough air circulation. You really notice this around the running tracks. I can see that the team is monitoring the reviews. And this isn’t the first review mentioning this issue. Could you please let me know exactly when you will resolve the air circulation issue? Thank you.

14 August 2026
JD Gyms logo

Reply from JD Gyms

Hi- Thank you for taking the time to share your feedback. We're sorry to hear that the air circulation has not met your expectations, particularly during warmer periods. We understand how important good airflow is to a comfortable workout experience. We appreciate you bringing this to our attention.
The JD Gyms Team 💚

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