JD Gyms - Southend Reviews 305

TrustScore 4.5 out of 5

4.4

10 Purdeys Way, Rochford, SS4 1NE Southend, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never s... See more

Rated 4 out of 5 stars

Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access. My only negative is that like many gyms these days staff appear a little cold and don’t appear to int... See more

Company replied

Rated 5 out of 5 stars

JD Gym Southend. Absolutely Fantastic Gym. Fantastic & Friendly Staff, Great Gym Equipment & Facilities. Loads of Parking & Space inside the gym so you can train on your own individually. Great value... See more

Company replied

Rated 5 out of 5 stars

After getting over my anxiety of actually going into the gym, spoke to an employee (forgot to ask for his name) and he was super helpful in showing me where everything I needed was and how i should ge... See more

Company replied


Company details

  1. Gym

About JD Gyms - Southend

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 10 Purdeys Way, Rochford, SS4 1NE, Southend, England, United Kingdom

  • 1702900079

4.4

Excellent

TrustScore 4.5 out of 5

305 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

A/C never works

The hottest months of the year, the A/C never works, only the ladies area which should be made available to all when the A/C is not working. Ask management what’s going on with it, they feed me a load waffle, considering I’m from an engineering background, it’s laughable. The gym should be shut on the grounds of health and safety when the temperatures are excessive. Over a 1000 members and no water cooler, again laughable. The kit isn’t too bad tbh if breaks its roughly about 3 to weeks and it will be fixed, one of the smith machines is bent and the floor plate of the seated calf machine is sheared. The space is good. Watch out for the cleaner, she is often having mental episodes in the changing rooms, she also likes to clean when there are naked men around, which I raised previously with staff, who say it’s absolutely fine, I’m sure a male cleaner would not be allowed in the ladies whilst they are getting changed. It’s what as I class as a basic gym that includes most of the users too, who never put weights away, hog machines and sit on their phones. Most trained there for years and look exactly the same as they did when they started. When you make noise and lift heavy weights your looked at like a madman. If the A/C worked I would give it another 2 stars.

25 June 2026
Unprompted review
Rated 2 out of 5 stars

Been a member of JD Southend gym for 6…

Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never seem to solve the problem, every year its the same, on Sunday the gym was 28.4degrees, I found it very difficult to train.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

No air con in a heatwave

No air con in a heatwave? Someone’s gonna pass out soon…

27 May 2026
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello – Thanks for taking the time to leave this review. We’re sorry to hear that the temperature in the gym has been uncomfortable during the recent hot weather, as we understand how important a suitable training environment is. With warmer conditions and busy periods, temperatures can feel higher inside the gym. We appreciate you highlighting this concern and thank you for sharing your feedback.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Good space but aircon is awful/ not functioning again

Staff are friendly and good. Range of equipment is very good and maintained well. Negative are the aircon. Last year it wasmt functioning properly and this year appears to be the same. It makes training very uncomfortable in 26 degrees.

23 May 2026
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello – Thanks for taking the time to leave this review. We’re really pleased to hear you’ve had a positive experience with the team and that you’re happy with the range and condition of the equipment. We’re sorry to hear that the air conditioning has made training uncomfortable, especially during warmer weather. We understand how important temperature and airflow are when working out, and we appreciate you highlighting that this. Thank you for sharing your feedback with us.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Amazing facilities

Amazing facilities, friendly staff. Could expand the equipment in the ladies only section

1 May 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi – Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!

It’s great to hear you’re enjoying the facilities and have found the team friendly – that’s exactly what we aim to provide 🙌

We also appreciate your feedback. We’re always looking for ways to improve our facilities, so it’s really helpful to hear your suggestions.

Thanks again for your comments, and keep up the great work 💪

The JD Gyms Team 💚

Rated 5 out of 5 stars

Clean gym

Clean gym, no one stares at you and the staff are friendly and helpful. My PT, Joseph is kind, engaging, knowledgeable and enjoys a banter to keep me training, even when I don’t want to!!

29 December 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi - We're happy to hear you find our gym clean, the atmosphere welcoming, and our staff helpful. It's great to know your PT is supportive and motivating!
The JD Gyms Team 💚

Rated 5 out of 5 stars

PT session with Joseph

I had a PT session with Joseph, he made me feel really comfortable, he explained everything thoroughly, very friendly and approachable would definitely highly recommend,

29 December 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience with Joseph and that you feel comfortable using the facilities.
Thanks, The JD Gyms Team 💚

Rated 4 out of 5 stars

First impressions.

Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access.
My only negative is that like many gyms these days staff appear a little cold and don’t appear to interact with new members.
Gyms used to be a place where you would socialise as well as workout. Nature of the times unfortunately?
This does not impact my ability to complete my workouts, therefore for functionality seems adequate.

2 March 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - Thank you for taking the time to share your experience. We appreciate you bringing these concerns to our attention. Member feedback is really important to us, and we always make sure it’s reviewed so we can continue improving the experience we offer.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Just started and everyone is so helpful…

Just started and everyone is so helpful and friendly.

16 February 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - We're so happy that you've found our team helpful and friendly as you get started! We appreciate your feedback and wish you the best in your fitness journey.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Top marks 👌

Easy access. Plenty of equipment and lots of room. 10/10 👌

17 February 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello! We appreciate you taking the time to leave us a review. We're happy to hear that you're enjoying our gym and it's equipment.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Very impressed with the whole…

Very impressed with the whole experience,
from joining through to my first visit . So
much equipment there , although busy didn’t have to queue at any stage .
Will look into the classes

2 February 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - We're happy to hear that you enjoyed your first experience with us! We do our best to provide a wide range of equipment and it's great to know you were impressed with it. We appreciate your feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

4/5 could do with some better equipment…

4/5 could do with some better equipment in the ladies only area. I often find it better for myself to go late at night so not so many people are there. It would also help if there was a QR code on every piece of equipment showing the noobies how to do the exercise correctly instead of guessing or having to “google it” apart from these points it’s very friendly everyone minds their own business so no one is judging you or what you are doing. A lot of equipment to choose from only machines are missing are crunch machine a few others for calf’s. Would recommend

2 February 2026
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - We appreciate your feedback! We're glad you find our gym friendly. Thank you for your suggestions about equipment in the ladies' area and adding QR codes to machines. We value your recommendation and aim to improve your experience.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Great classes good value for money

Simple access great value for money! I only use classes and so far they have been excellent. Gym instructors have been amazing and the gym is clean and well kept. I think the weights in the studio could be improved as the hand weights are shabby and poor range no 4/5kg or 6Kg weights.

18 January 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Really enjoying it

Really enjoying it. They have all the equipment I need and it’s a very nice environment.

8 January 2026
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 3 out of 5 stars

Install Sauna at Southend branch!

Southend JD Gym: There was no reception available if you get stuck at the door. My QR code didn’t work, my son went through, and I had to wait in the car as there was no one there to help.

I am, however, eagerly waiting for the sauna to be installed, as that is currently missing. Once that’s done, it will definitely deserve a 5-star review.

6 January 2026
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 1 out of 5 stars

Pleas turn on the heating at jd sports…

Pleas turn on the heating at jd sports Southend on sea at 4am… there’s no point in it being 24hrs if it’s absolutely freezing in the mornings

5 January 2026
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Best ever Vibe

Sam & her team bring a whole new vibe to JD in Southend. Looks much cleaner, organised & well managed compared to previous years.
Good range of equipment with nice sized studios & plenty of classes to choose from. Love it here & the people are great too. 100% the best gym in Southend 💪

30 December 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

JD Gyms in Southend for fitness

JD Gyms in Southend has been my gym for the past four years. It is a well-equipped, clean, and professionally run facility, always staffed by a team of knowledgeable personal trainers.
For the last three years, I have trained with Robert Camp, who is fully qualified and insured. Training on my own did not deliver the results I was hoping for, but working with Robert has made a significant difference. He carefully demonstrates correct techniques and posture, ensuring every exercise is performed safely and effectively.
As a result, I have seen a marked improvement in my physical strength and stamina. I highly recommend both JD Gyms Southend and Robert Camp to anyone serious about improving their fitness.

30 December 2025
Unprompted review
JD Gyms - Southend logo

Reply from JD Gyms - Southend

Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms.
The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look