JD Gyms - Aintree Reviews 

238
TrustScore 4 out of 5

4.2

Switch Island, Leisure Centre, L30 Bootle, England, GB


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Rated 4 out of 5 stars

Staff are all great friendly and welcoming. The only reason it doesnt get a 5 from me is some of the machines are dated. Plenty of the other JD gyms have better machines. Top floor has like 15 elip... See more

Company replied

Rated 5 out of 5 stars

Great gym machines and equipment. Staff are friendly and helpful, Libby is always happy to help me out with exercises, and they all create a positive atmosphere at the gym!

Company replied

Rated 5 out of 5 stars

The gym all around is pretty good has everything I need for a great workout! There was a lady called Libby who I was talking to recently and she was absolutely lovely made me feel so at home and c... See more

Company replied

Rated 1 out of 5 stars

The changing room for ladies are disgusting it’s smell so bad especially the shower and the sona I plan to shower there but it smells and its very dirty it makes me sick please have a look at it bc it... See more

Company replied


Company details

  1. Gym

About JD Gyms - Aintree

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Switch Island, Leisure Centre, L30, Bootle, England, United Kingdom

  • 01515562864

4.2

Great

TrustScore 4 out of 5

238 reviews

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4.2

All reviews

(238)

4,419 reviews in the last 12 months

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Rated 5 out of 5 stars

The cleanest gym i have ever been in my…

The cleanest gym i have ever been in my life and the staffs are the loveliest people you will ever meet

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
We're incredibly proud to hear that you consider us the cleanest gym you've ever been to! Keeping the gym spotless and creating a welcoming environment for our members is something we take great pride in.
We're also thrilled to hear such lovely comments about our team. It's wonderful to know that our staff have helped make your experience such a positive one with their friendly and approachable attitudes.
Thank you for your amazing feedback and support.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Great gym, friendly staff and always spotlessly clean

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
Keeping the gym spotless and creating a welcoming environment are both really important to us, so we’re glad this has stood out during your visits.
The JD Gyms Team 💚

Rated 5 out of 5 stars

The gym all around is pretty good has…

The gym all around is pretty good has everything I need for a great workout!

There was a lady called Libby who I was talking to recently and she was absolutely lovely made me feel so at home and comfortable!
We even found out we both have a love for egg bites from Starbucks 🥚

10 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
It's great to hear that the gym has everything you need for a great workout. We're especially delighted to hear your kind comments about the team. Making members feel welcome and comfortable is exactly what we strive for, so it's wonderful to know she took the time to chat and help make your experience such a positive one.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Went in today to sign up for a new…

Went in today to sign up for a new membership and Libby her name was was such a gem helped me out dearly such kind and caring and took her time explaining how it all works I will be telling my old gym class friends about her and this gym as the customer service I received today was amazing wish I could give more than 5 stars 😊

29 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
We're delighted to hear that you had such a positive experience when signing up. It's especially wonderful to hear your kind comments about the team. Taking the time to make new members feel welcome and confident is exactly the experience we aim to provide, so we're thrilled she was able to help explain everything and make the process so enjoyable for you.
Thank you for your kind words and welcome to JD Gyms 😊
The JD Gyms Team 💚

Rated 5 out of 5 stars

Libby was amazing!!!

Libby was amazing, had a great little convo and such a boss girl!

4 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
A great conversation can make a gym visit even better, so it’s brilliant to know that the team made such a positive impression! We’ll be sure to pass your comments on.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Staff are amazing and create a friendly…

Staff are amazing and create a friendly atmosphere!

Could use better machines tho 👀

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave a review.
We're delighted to hear that the team have helped create such a friendly and welcoming atmosphere during your visits. Creating a positive environment for our members is something we take great pride in.
We also appreciate your feedback regarding the equipment. We're always keen to hear members' thoughts on our facilities, and we'll ensure your comments are shared with the team.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Dated gym with great staff

Staff are all great friendly and welcoming.
The only reason it doesnt get a 5 from me is some of the machines are dated. Plenty of the other JD gyms have better machines. Top floor has like 15 elipticals only ever seen 1 used in 5 years of training there.
Needs updating inline with other JD gyms. Its in desperate need of some new kit

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave a review.
We're grateful for your feedback and pleased to hear that you've found the team at Aintree friendly, welcoming, and supportive throughout your time with us.
We also appreciate your comments regarding the equipment. We're always reviewing our facilities and member feedback helps us identify where future improvements and investments may be needed.
Thank you again for taking the time to share your thoughts.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym machines and equipment

Great gym machines and equipment. Staff are friendly and helpful, Libby is always happy to help me out with exercises, and they all create a positive atmosphere at the gym!

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you're enjoying the gym and making the most of the equipment available. We're also delighted to hear your kind comments about the team. Providing a friendly and supportive environment is something we take great pride in.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym

Always kind staff with a welcoming environment

30 July 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave us a review.
It's wonderful to hear that you've consistently found the team kind and welcoming. Creating a friendly environment where members feel comfortable and supported is something we take great pride in, so it's fantastic to know this has been your experience.
Thank you for your kind feedback and support.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Class

👌. Loved it 💙

21 July 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you loved your experience with us and are enjoying everything the gym has to offer 🙌
Thanks again for your kind words, and keep up the great work 💪
The JD Gyms Team 💚

Rated 1 out of 5 stars

The changing room for ladies are…

The changing room for ladies are disgusting it’s smell so bad especially the shower and the sona I plan to shower there but it smells and its very dirty it makes me sick please have a look at it bc it really need to change or if something can be done or be cleaned more.

25 July 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi – Thanks for taking the time to leave this review, we really appreciate your feedback!
We’re sorry to hear about your experience with the ladies changing rooms, showers and sauna. Cleanliness is extremely important to us, so it’s disappointing to hear that these areas haven’t met the standard we aim to provide. We understand how unpleasant this must be and will ensure your comments are passed on to the gym team so they can be looked into.
If you notice anything during your visit, please don’t hesitate to let a member of staff know so it can be addressed as quickly as possible.
Thanks again for your feedback!
The JD Gyms Team 💚

Rated 4 out of 5 stars

Good gym

Good gym
Often crowded
Great sauna

17 July 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave a review.
We're pleased to hear that you're enjoying the gym and making the most of the facilities available. It's great to know you're enjoying the sauna too!
We appreciate your feedback regarding peak-time attendance. Our gyms are very popular and can become busy during certain times of the day, but this does fluctuate throughout the week.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Excellent gym

Excellent gym, loads of equipment, great options for training ideas, from lifting to circuits and very clean. Price is very good too

30 June 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thanks for taking the time to leave such a great review! We’re really pleased to hear you’re enjoying the gym, the variety of equipment, and the clean facilities.
The JD Gyms Team 💚

Rated 1 out of 5 stars

The showers have been damaged for a…

The showers have been damaged for a long time. The water temperature changes constantly during operation. The shower is rather cold and soldered. Sometimes it is so hot that I have to run away from the shower. I reported this problem many times by email, but no one wanted to answer me, and no one will fix it.

18 June 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thank you for taking the time to leave a review.
We're sorry to hear about the ongoing issues you've experienced with the showers. Our teams do work closely with maintenance providers to resolve facility issues as quickly as possible. We'll ensure your feedback is passed on to the relevant team for review.
Thank you again for sharing your experience.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Bro is a good trainer ngl

Bro is a good trainer ngl! I’m super impressed man.

24 June 2026
Unprompted review
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you’ve had such a positive experience with the trainer and that they’ve made such a strong impression on you. It’s great to know they’ve helped you feel confident and supported in your training.
The JD Gyms Team 💚

Rated 3 out of 5 stars

I like the gym

I like the gym, quiet and calm environment, but the cleanliness can be better

4 June 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you like the gym and that you’re enjoying the quieter, calm environment. It’s great to know these aspects are working well for you.
We’re sorry to hear that the cleanliness hasn’t fully met your expectations, as this isn’t the standard we aim to provide. Cleanliness is really important, and if you notice anything that needs attention during your visit, please let a member of the team know so it can be addressed.
Thank you for sharing your feedback.
The JD Gyms Team 💚

Rated 3 out of 5 stars

First experience in JD Gyms

Quite spacious, well facilities e.g. water machine.
However, when exited, the apps could not be open. We could not get out until the staff open the gate for us.
Would suggest to provide instructor to walk around with the member first time visit.

23 May 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi – Thank you for taking the time to leave this review, we really appreciate your feedback!

It’s great to hear you’re enjoying the space and facilities, including the water machine 👍

We’re sorry to hear about the issue you experienced when exiting the gym via the app. This isn’t the experience we want for our members, and we understand how frustrating that must have been. We’ll ensure your feedback is passed on.

We also appreciate your suggestion around having an instructor walk new members through on their first visit – that’s really helpful feedback and something we’ll share with the team. In the meantime, if you’d ever like guidance, please don’t hesitate to speak to a member of staff who will be happy to help 🙌

Thanks again for your comments!

The JD Gyms Team 💚

Rated 5 out of 5 stars

Needed a change and your gym is perfect…

Needed a change and your gym is perfect for working out and so clean an tidy staff are great

21 May 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!

It’s great to hear you’re enjoying your experience and that you’ve found the gym clean and tidy, with a great team to support you 🙌

Thanks again for your kind words, and we’re glad to be part of your fitness journey 💪

The JD Gyms Team 💚

Rated 5 out of 5 stars

Top quality gym

Top quality gym, staff are fantastic and helpful the best gym in the area I’ve tried them all, highly recommended.

25 April 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s fantastic to hear you rate us as the best gym in the area and that you’ve had such a great experience with the team – we’ll be sure to pass on your kind words 🙌
Thanks again for the recommendation, and keep up the great work 💪
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy sign up

Staff are great and facilities and equipment perfect! Well priced as well

12 April 2026
JD Gyms - Aintree logo

Reply from JD Gyms - Aintree

Hi there - Thank you for taking the time to leave a review, we are really pleased to see it is 5 stars and see your positive comments!
Thanks, The JD Gyms Team 💚

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