J Coates (HGV Services) Ltd Reviews 2,322

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, which significantly contributes to a positive learning environment. Many highlight the excellent user experience, noting that the instruction is clear, structured, and builds confidence from the start. The service provided is often described as exceptional, with people appreciating the comprehensive guidance and the ease with which they achieved their goals. Reviewers also found the instructions to be very helpful, enabling them to succeed in their tests. However, some people were dissatisfied with certain instructors, finding them unapproachable or lacking sufficient knowledge of the routes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as a great experience... See more

Service

Customers had positive experiences with service, consistently praising the high standard, professionalism,... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

I had a whole week with J Coates, Monday was my reversing with Ben and then 3 days with Chris followed with my test on the Friday. Ben was very professional and helped me nail the reversing, my three... See more


Company details

  1. Driving School

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Passed my c1+e today

Passed my c1+e today, I’ve had 3 different instructors this week John, Liam , Simon all very professional and train you to pass first time! Got me through first time with a clean sheet! Couldn’t recommend enough!

8 May 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are absolutely thrilled to hear about your success with passing your c1+e test! Thank you for choosing J Coates (HGV Services) Ltd for your training.

Rated 5 out of 5 stars

Pass my test today all thanks to Liam

Pass my test today all thanks to Liam! He’s a great guy! Brilliant instructor honestly couldn’t ask for a better instructor! Hope your company knows how good you are Liam! He keeps you calm haves a laugh but also tell you how it is. Thank you so much for getting me through my test. All the best from Tyler.

8 May 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you immensely for your kind words, Tyler! We are thrilled to hear about your positive experience with Liam. Congratulations on passing your test!

Rated 5 out of 5 stars

Big thanks to Simon at J Coates…

Big thanks to Simon at J Coates Leicester for the Minibus Training. Passed first time. Really appreciated all the support - Professional, friendly and patient.

1 May 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We deeply respect your positive feedback and are thrilled to hear about your successful Minibus Training experience with Simon at J Coates Leicester. Thank you for choosing us!

Rated 5 out of 5 stars

Liam is a credit to the company and an…

Liam is a credit to the company and an excellent trainer.

He is clear, concise and calm.

He certainly trained me to above the standard I needed to be to pass the practical on road test first time.

Appreciated.

24 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Congratulatons on your first time pass! Your positive feedback is greatly appreciated. Thank you for acknowledging Liam's excellent training skills.

Rated 5 out of 5 stars

HGV training excellence but also personable

An excellent company to be associated with. I had a brilliant experience with J Coates. From start to finish, CEO to Trainers and Assessors. There is a well trained and very experienced team to call upon. Special mention to Tristan, Chris and Lewis in St Albans.

21 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thank you for your review. We deeply respect your feedback and are glad to hear about your positive experience with our HGV training services. We appreciate your kind words about our team members.

Rated 5 out of 5 stars

I did it!

I did it!! 💪 big thank you for you all guys especially to Liam ! I definitely recommend this company. All the best guys.

17 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are utterly delighted to hear about your positive experience with us! Thank you for taking the time to recommend our services.

Rated 5 out of 5 stars

CPC drivers hours

Another awesome training session by Chris

16 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Your positive feedback on the CPC drivers hours training session is greatly appreciated. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

I highly recommend this driving school

I highly recommend this driving school. They have a great team. Driving and learning with them is a pure pleasure. The language barrier wasn't a problem at all. Liam helped me gain confidence and manage my pre-test anxiety, and he explained everything thoroughly. Two of my friends also passed their driving tests with this school. I wholeheartedly recommend them.

15 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We deeply respect your positive feedback and are thrilled to hear about your great experience with our driving school. Thank you for recommending us!

Rated 5 out of 5 stars

Big big thanks to Liam top bloke would…

Big big thanks to Liam top bloke would highly recommend.

I recently completed a CAT C+E crash course and couldn’t be happier with the experience. Coming into it with zero prior HGV driving experience, I was naturally a bit nervous, but my instructor Liam made all the difference.

Liam was an excellent instructor from start to finish. He was patient, knowledgeable, and genuinely committed to helping me succeed. What really stood out was how willing he was to put the time in for me—making sure I fully understood everything and felt confident behind the wheel.

Top job mate and thanks again

15 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Your positive feedback is greatly appreciated. We are thrilled to hear about your successful experience with Liam. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Have just completed day 1 of 5 of CPC…

Have just completed day 1 of 5 of CPC training with Chris. Has made what has been an otherwise quite mentally laborious process a lot easier

13 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

Thanks for the CPC and instructor feedback Dennis, enjoy the remaining sessions.

Rated 5 out of 5 stars

Great staff

I met a few of the trainers and they were all great people, special thank you to Kelly for instructing me, cannot thank you enough

2 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We genuinely admire your positive feedback! Thank you for recognizing our great staff.

Rated 5 out of 5 stars

Completed my Cat C training this week…

Completed my Cat C training this week with Liam Daisley fantastic trainer very patient with me and got me to build my confidence to get a Pass very pleased looking forward to doing the C+E training next

2 April 2026
Unprompted review
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Reply from J Coates (HGV Services) Ltd

We are absolutely thrilled to hear about your successful Cat C training with Liam Daisley. Looking forward to assisting you with your C+E training next!

Rated 5 out of 5 stars

Kelly’s been a god send she was…

Kelly’s been a god send she was supportive all throughout my training I passed my C+E first time

2 April 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We greatly appreciate your positive review and are thrilled to hear about your success passing your C+E exam.

Rated 5 out of 5 stars

Chris the instructor was very…

Chris the instructor was very professional and knowledgeable, really new his stuff,
Also very helpful answering all the questions the group had,
Thank you Chris.

25 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your positive feedback is greatly appreciated. Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and informative.

23 March 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Your feedback is incredibly valuable. We're glad to hear that you found our services helpful, friendly, and informative. Thank you for sharing your experience with us.

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