JasionBike Reviews 

I bought my EB5 Roamer ST almost 2 years ago . I live in Foothills in Colorado with many hills, I have had limited rides due to surgery I had, I finally got a good long ride 2 days ago and it was wonderful, 18 miles with hills and still had 3/5 of my battery left , I am a small 250 lb person so I am really excited about the fact that I can go on extended rides and not worry about battery life .

Not only is the Jasion Hunter Pro a thoughtful design and very user friendly to operate! It has a powerful motor, smooth ride with adjustable suspension. We were extremely impressed with the packaging with the right amount of pre-assembly. We were able to follow instructions to assemble and adjust the parts not pre-assembled with ease. We reached out to customer service to assist with some questions about comparisons between models and we were very impressed with the quick, knowledgeable and friendly help we received! We are 59 and 60 years old and these bikes and Jasion Customer Service did not disappoint! 5 Stars all around!

I really like my bike. I actually purchased two, one for me and one for my wife. They were here within about a week and fairly easy to put together. I look forward to riding it more but so far it’s been a great experience. I have about 11 miles on it.

Excellent customer service and amazing bike easy to put together.

Save yourself the stress and DO NOT buy from Jasion Bike. If anything goes wrong, they will not stand behind their product or their customers. I have done everything on my end as a consumer — documenting the defective bike, sending proof of return, and following their instructions. They, on the other hand, have dragged this out for months with an “investigation” instead of simply returning my money. Their customer service is unprofessional, unhelpful, and dishonest. They take zero responsibility when things go wrong, even when the evidence is undeniable.

just to put it short and sweet. I ordered 2 x hunter bikes with 2 baskets on June 10th. July 8th, I got an email they were on their way. July 15th, I received 1 bike nothing else. I then received an email saying my order was delivered. i emailed them on this and was told the second bike was coming from a different place and would arrive in 3 days come to find out the shipping label was made that day it had not shipped yet and it was coming from 1 state over the other bike came from the east coast and I'm on the west coast. so, bike came and still no baskets at this time they said they would send me 2 phone holders for my inconvenience. 7 days later I get the baskets no phone holders. we go back and forth on this they keep saying there on back order. they then offer me 2 saddle bags if I give them a good review. This is August 18th and still no phone holders and I'm still told they don't have them. if they offered me something for a good review what's to say. just saying. be wary when dealing with this company. I'm not one to be bought and if I didn't have to pay for the return postage, I would send them back.

My front forks do not lock properly. This causes the handle bars to warble. It does not seem secure while riding. Other things on this bike work well.

I purchased a combo Jasion X Hunter and a Jasion EB7 2.0. These are awesome bikes, and we could not be any happier with the quality and customer service.

Ordered a bike on July 30th. Jasion responded very well and shipped the equipment the same day. Expected delivery in 3-5 days. FedEx tracking picked up and updated on the 2nd, 3 days after notified it had shipped..

Aug 5th I was notified the first package of the shipment was delivered. It was immediately clear it was delivered to the wrong State. It was the same address but in a different state. I immediately reached out to Jasion to try and redirect the bike to the correct address. I do not believe this was given the priority it deserved. Needless to say FedEx delivered the package and claims to now be out of the picture.

I again reached out to Jasion about shipment. Another 2 days have gone by and there has been no action taken. This is unacceptable. Even the homeowner where it was delivered to has contacted us to let us know it is there. There is no investigation needed.

The ordered shipped Confirmed by FedEx and Jasion, was delivered to wrong address (confirmed by FedEx and Jasion) reported to FedEx and Jasion by myself, confirmed delivered to wrong address by the homeowner and informed Jasion by me. This bike is very important to someone in our family. Jasion was picked because the bike was in-stock, had a good price and would be delivered quickly. This disaster could have been rectified if a response had been made when the problem was initially reported. It was not appropriately responded to and is still sitting at the wrong house 3 days later.

Maybe that is good enough for Jasion, or you the reader, but it is not for me. This is one of many reviews to come. Get me my bike asap.

I bought the X Hunter Pro Already have the electric 2.0 day and night different more comfortable brakes are also , great motor also is pretty powerful .. ...the only downside is the key under the frame sometimes is kind of pain to find the spot other than that great bike .

So I bought my wife one of these bikes about six months ago and we travel all over the country biking. She’s had absolutely no problems at all with it it’s got lots of power and I liked it so much I just sold mine and bought one of these just last week. I absolutely love it. First time out the pedal fell apart and could not be repaired so I had to buy a new one I sent them a copy of the receipt and they credited my credit card right away. That’s what you call great customer service I highly recommend this company and these bikes he will not be sorry with the performance and quality. Thank you Jasion

The Jasion X Hunter is a game-changer. Smooth ride, powerful motor, and the fat tires handle any terrain like a pro. Battery life is solid, and it looks sleek too. Couldn’t be happier with this purchase!

Watched a few videos on you tube about electric bikes and came across the Jasion X-Pro from fellow campers. Never thought I would own one, but I ended up buying two! These bikes are amazing! My wife and I ride them all over town daily. I know there new to us, but they are built well, a little heavy to fold and put under the bays of a motorhome but we make it work.

Great e bike highly recommend.

You are left to your mechanical/ electrical knowledge to fix this bike. No local bike shops will touch the bike. Email support take 2 weeks to reply back.Information they provide makes no difference.

Bikes, Hunter Pros are awesome and are riding them daily without any hang-ups thus far. Stay tuned for more feedback.

~Jon n Becky H. Citrus Springs ,Fl.

I purchased the Jasion RetroVolt Electric Bike, and within one month, the rear motorized wheel cable snapped and back tire detached mid-ride, causing my husband to fall and sustain injuries. The failure also damaged the motor and electrical components, leaving the bike completely unusable.

After reporting the issue, the seller contacted me off Amazon (against Amazon policy), where they initially offered a full refund or replacement bike, only to later walk back that offer and start shifting their story and timelines. They promised a replacement wheel by August, then said July, and then refused to commit to any timeline at all. They also refused to send the refund they said they would issue.

To make matters worse, they sent me a bogus return shipping label through Amazon, which didn’t actually allow me to return the bike properly. This forced me to jump through additional hoops to submit an A-to-Z Guarantee claim just to get this resolved.

I have had to document everything myself, forwarding all off-platform emails into Amazon chat to keep a paper trail. This has been one of the worst post-purchase experiences I’ve ever had, and it's especially concerning because it involves a product that could have seriously injured someone...or worse.

Avoid this bike and this seller. If safety, honesty, and proper customer support matter to you, look elsewhere.

Company got me the promised product. Well made and works great. Even when the shipping was a little late they communicated well. The product is well priced and performs well. Spent a lot of time researching with a budget conscious mind set. Decided to take the plunge on the eb/ 2.0 and after assembly and charge up, I can say the bike has plenty of power to get me around. Very fun to drive . Suspension helps cushion the ride as well.

The bike is awesome. It was better than what I anticipated. Definitely will buy another one for my ol lady.

Absolutely love the 2 X Hunters my wife and I got. Trail, street, or track riding, these bikes can do it all. Also customer service is great and can help you with any problems you might run into.