JasionBike Reviews 

Hunter Pro.
I think I got a formerly customer-rejected or exchanged bike. The monitor was cracked on the inside of the glass and when I peeled the protective film off the screen, the screen was scratched on the outside of the glass. The front brake caliper didn't fit on the fork and the unit showed signs of someone trying to fit it before me...paint scratched. Two of the mounting bolds were partially stripped. The seat clamp looked used too...scratched paint... and it would not hold the seat tube tight. All Jasion will do for me is order parts which I will have to install myself. If that wasn't enough, the parts are not available and they had to be ordered and I'd get them in four to six weeks! I know nothing about the brake system or the electrical system so I don't know what I'm going to do when and if the parts do arrive. All in all a very bad experience. Sincerely, Nigel Kent.
PS please don't send your canned bot answer. All the answers to complaints are identical. Do better!

This is my honest review of Jaison e-bikes. I have purchased 3 of them. So my wife and I purchased the EB7 2 white ones. Mine was stolen right off of our bike rack. Hers she rode for less than a year and it quit working. It was just over a year. Guess what jaison said they couldn’t do anything. I kept trying to work with them and they warrantied the motor I had to pay for shipping ok fair enough they are taking care of their customer. I bought there hunter x. May of 2025 I have 1061 miles on this bike. The battery is malfunctioning. After going back and forth I was told by the phone customer support no worries your batter will be replaced under warranty after she put me on hold to research everything. Then I get an email stating it isn’t under warranty but they are willing to give me a 60.00 dollar discount from a 599.00 dollar battery. The bike was 1400.00. I keep this bike in the garage which is insulated ride it only on Pavement and of coarse it still looks brand new with only 1k miles on it. I have friends who have lectric hey bike and perraro. All of these have over 3 k miles within 2 years and have no issues. Why does jaison have so many issues with there’s I do not think jaison takes care of there customers any longer and I wouldn’t buy another jaison bike if you paid me to. Buyer be ware it will only last a year if your lucky. 2 bikes both have issues. I feel bad I recommended this company to my friends and Neigbors. Luckily my Neigbors don’t ride there’s otherwise they would have issues as well.

We purchased two X-Hunter Pro e-bikes. One for my wife and myself. So far, they've worked extremely well. They are well built and comfortable. Plenty of power and will go up to 30 mph. We normally don't exceed 20 mph. For $1000 per bike, they were a great deal. They are heavy, but well built. The battery pack is well protected. As will all e-bikes, take care of the battery and it will run for a long time. Please learn how to break in the bike so the brakes don't squeal. Learn basic bike maintenance because they need TLC like all heavy duty bikes.

Horrible customer support.. I should have known better to trust this Ebike online store (who hammer you with sales advertizements).. They do not respond to emails.. The telephone service pool they outsource was not helpful. I have a warranty that is useless. Buyer beware. This company will not step up and help you. I have no power to my EB7 and I tried all of the troubleshooting and nothing is working. This is what you get from an online store that don’t care about making customers happy.

Not only was I able to resolve my issue with my Battery Charger, fairly quickly at that. But now, I currently have discounts of other items that I can purchase at a later date!

My experience with Jasion has been extremely disappointing. I’ve been dealing with a service and repair issue for over three months, primarily due to poor communication and lack of parts availability.

During this time, my daughter has been unable to use her bike as intended, which completely defeats the purpose of the purchase. What’s most frustrating is that I’ve had to repeatedly follow up just to get basic updates — there has been little to no proactive communication from their team.

The ongoing delays, lack of transparency, and inability to provide clear timelines make it feel like I’m being given the runaround. While I was recently told the issue would be expedited, there has still been no meaningful progress or accountability.

At this point, I expect a clear resolution and immediate action. Based on my experience, I would not recommend this brand if you are expecting reliable service, timely repairs, or access to replacement parts.

Customer support shouldn’t be this difficult for a product you’ve already paid for.

Well..I have put in complaints and negative reviews everywhere that I can think of to no avail. Received my two bikes 10 days after the promised date, (not too big of a deal). One arrived with a defective non working battery. After no less then 27 emails and almost 7 weeks my wife still has a useless bike. I've received a couple of bike bags to shut me up. But still no battery. They did offer to exchange the bike, but required me to send them 300.00 for the exchange. Stating that the money was only to guarantee the return of the first bike. How would I ever trust this thieving untrustworthy fraudulent company to ever refund my 300.00 ? The worst company I've dealth with in my 70 years for sure. And I hope that they don't issue the standard pre written response to my complaint. That'll just piss me off even further. I do like the one bike that I can ride, but encourage NO ONE to voluntarily purchase a bike from the company. They have not offered a full refund as of yet. I'm just shocked at the attitude after the sale by this horrible company.

I have been waiting for a refund on an order I placed on March 10, 2026. They charged my credit card the day after I placed the order but when I asked for a refund, it's been one email after another stalling the refund being processed. They failed to ship the bike by their advertised ship date so I asked for a refund. I'm still trying to get them to process the refund that I requested on March 23rd. I see many positive posts but my experience has sadly not been a good one. I now have to go through the process of contacting my credit card company to get my money back.

The bike itself seems nice but we don't know yet because the charger does not work. I've contacted customer service twice about having a replacement shipped. Both times I have been told that I will receive a callback from a customer support agent that day or the following day. Still no callback.

I bought a bike from them and it only had 54 miles on it and it stopped working. I contacted support and they were not helpful at all. I wasted a grand on a piece of shit bike! The front brake never worked either. Don’t buy their bikes! I did so much research on electric bikes too. I wish I would have never bought this one!

I recently purchased a x-Hunter e-bike, March 2026. I can say it is definitely worth the money. Customer service was reponsive, as I had a few questions. Got back to me very quickly. The bike is a bit heavier than I thought, but that makes it very solid. The assembly was easy, but instructions were a little bit challenging. Especially in the assembly of the handle bar shaft. It wasn't intuitive to replace the unscrewed clamp holding the spacer back after putting on the shaft. But it did become obvious after a bit. The rest was easy. Bike is built very well and is a lot of fun. It folds easily and fits in the back of my Jeep for camping and running off road. The suspension makes it a great ride. I am looking at getting another one soon.

We ordered 2 hunter pro's. We received them in 2 days. The bikes have exceeded our expectations. Since receiving them, our friends have been buying them as well. The count is up to 11.

The Jasion Patrol great bike! Hub motor is super quiet!
Very well built and well worth the money.
Yellow on black looks very good. Cant wait to see if Jasionbike co.es out with body wraps!

I believe that customer support does not get the credit that they deserve. They have been so helpful in helping my wife and I decide which bikes are best suited for us. Customer service has also reached out to us to make sure that we were enjoying our new purchase. All of our needs have been handled professionally and in a timely manner. Thank you.

Pretty simple to put together. Just take your time! Plug the battery in first before you begin assembling. I've had it for a week now and did a 12-mile ride in less than 40 minutes and still had 40% battery left. I used 5 PAS the whole way tested the throttle and the pedal assist. Strong build for the budget! Will you get a full 60 miles on a charge? Probably if you're in full pedal assist and on PAS 1 or 2.

I purchase this bike for my husband after knee surgery since he couldn't pedal any longer. The option to not have to pedal and still enjoy a bike ride was the perfect answer. I loved his bike so much I got 2 more just like it. I am very pleased with the bike quality, the options it came with and the price! I highly recommend!

I bought 2 folding bikes less than a year ago. The bikes did not show shipped for a couple of weeks. I contacted them and found out the colors I ordered were unavailable. So they shipped different colored bikes with my agreement. They never mentioned that they were out of stock till a called them.
Less than a year later, with a 2 year warranty, my battery is toast on one of the bikes. It has been 2 weeks since I contacted them for the warranty and they now have responded. I pay $80 shipping to send them the junk battery under warranty and then they will send me a new one. At this rate the bike will be down for a month.
Update: Now it is $80 for shipping, is what they say plus a $15 shipping charge. What??
I will update if anything changes.

We got scammed on a bait and switch “sale” on Amazon. They advertised two pack of bikes for 48% off. After order was made and paid for, they claimed a mistake and offered $30 so we can buy a second bike somewhere there else. Then they refused to send either one. Customer support is outsourced and horrible.

I have had great response and support from customer service. I have only communicated by email but the response shows up the next day. I have only about 60 miles on the bike so far but I really like the way it performs.

The couple times I had issues, customer service was quick to reply and offered to help or replace an item if needed.

Got a revolt pro (Green) back in Dec 2025. Was very happy with the quality and the performance but I had ordered the black and was not crazy about the green color. Buddy of mine loved the color and the performance so I sold it to him and I ordered another in late Jan 2026 (black). Was on back order but Jasion kept me up to date and always responded to my emails. Arrived Mar 1 2026. Assembled it but had to wait a couple days to ride due to high winds . Finally took my first drive 14 miles mostly hilly streets, it performed as expected. Had a couple noises coming from front brakes and rear suspension, five minutes worth of adjustments and now it's perfect. Completely happy . I've researched and you're not going to find another with same features and performance for the money.