Worst train service in the world!! I was pushed by one of the train station because we bought the wrong ticket. We were happy to pay what ever the difference was but the guy that worked in the box ne... See more
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See what reviewers are saying
Disappointed with misinformation in website. It clearly indicates one can phone number 1300635500 expecting to speak to someone. However, a long recording reverse the phone call to e-mail them. Anot... See more
Getting the pass is really tricky, I spent the better part of half a day going from one place to the next because the locations I was sent to had signs directing me to another location. I felt the 7 d... See more
Dont buy from these people. Prices are ~$100-150 higher than reputable agencies in Australia. They make out they are the "Official" JR Rail agents - they may be accredited but you can get what you n... See more
Company details
Information provided by various external sources
Japan Rail Pass Now are an Australian travel agent who specialise in the Japan Rail Pass. Established in 2010 , we pride ourselves on our extensive knowledge of the Japan Railways Network. We go to great lengths to ensure that your trip to Japan is a great experience. Our goal is to provide Australians with the a seamless process from researching, purchasing and using your Japan Rail Pass in Japan.
Contact info
45/145 Sydney Road, 2094, Sydney
- 1300635500
- helpdesk@japanrailpassnow.com.au
- japanrailpass.com.au
1.6
Bad
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Unfortunately due toCV19 we were unable…
Unfortunately due toCV19 we were unable to travel to Japan but the refund process was easy and we will hopefully obtain another pass when we can travel again.
10 May 2020
Unprompted review
Will book again
Sadly we had to cancel our trip to Japan due to COVID-19. We were able to get a refund promptly, sooner than advised. We look forward to booking again with Japan Rail Pass Now when we are able to travel again. Thank you Louise for your prompt replies to my emails.
7 May 2020
Unprompted review
Thankful customer!
I had to cancel my pass due to the coronavirus outbreak and Japan Rail Pass Now not only processed the refund quickly and drama-free, but also waived the usual cancellation fee. Couldn’t be more happy with the experience. Can’t wait til I can finally take my trip and will definitely be buying my pass through JRPN again!
4 May 2020
Unprompted review
JRL were very helpful with cancellation…
JRL were very helpful with cancellation of our passes due to the Global Pandemic and Level 4 no travel restrictions on Australia. The cost was refunded less a small charge.
Would definitely book through JRL again should I have the opportunity to travel to Japan once things settle down.
11 April 2020
Unprompted review
Unfortunately I was unable to go to…
Unfortunately I was unable to go to Japan due to Coronavirus, requested a refund which was handled very quickly. I hope to get to Japan another time and will definitely use Japan Rail Pass Now again
9 April 2020
Unprompted review
Very easy to deal with and responsive.
Very easy to deal with and responsive.
Quick turn around
7 April 2020
Unprompted review
Helpful for refund process during this…
Helpful for refund process during this COVID19 pandemic
5 April 2020
Unprompted review
Very easy to use
Very easy to use, saves plenty of money if lots of trips planned especially between cities with bullet trains.
5 April 2020
Unprompted review
Really reliable will order again
It was easy to order and it took about 2 weeks to get it. Thank-you for your assistance.
5 April 2020
Unprompted review
Amazing customer service
The process for getting our passes was quick and easy. Due to travel bans however, we were forced to return our tickets. The team processed this quickly and transparently. Big thank you for your generosity during this time.
5 April 2020
Unprompted review
This is such an awesome and valuable…
This is such an awesome and valuable travel pass!!!
I wish we could use Nozomi Shinkansen with this. I'd be happy to pay extra for it.
4 April 2020
Unprompted review
Service was very quick...Awesome
Service was very quick. I coudn't order by anywhere due to my sister plan so suddenly. Only Japan Rail Pass Now can do it. Awesome....Thank you.
2 April 2020
Unprompted review
Fast Efficient service delivered with Integrity
Fast Efficient Integrity
1 April 2020
Unprompted review
Very happy with Japan Rail Pass
Easy ordering, easy to use, fantastic way to travel between cities in Japan.
15 March 2020
Unprompted review
Maybe, maybe not
Getting the pass is really tricky, I spent the better part of half a day going from one place to the next because the locations I was sent to had signs directing me to another location. I felt the 7 day pass was expensive, I just came shy of break even even with four of Shinkansen trips and numerous reroutes after taking the wrong line. Unless you are taking long Shinkansen trips I’d probably get an internal pass. Remember quite a few destinations won’t take this pass and small town buses don’t either, so I’d only go for this if touring the major cities.
9 March 2020
Unprompted review
Great way to explore Japan.
9 March 2020
Unprompted review
must get jpass if you want to go interstate
Very handy and work smoothly
3 March 2020
Unprompted review
Great!
So easy to use and a lot more economical when you plan on taking lots of trains!! Highly recommend!
2 March 2020
Unprompted review
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