They're one of the few games in town if you want stuff from a lot of JP retailers. I'll just say that they've bought and then shipped everything I requested without issue either buying it or any probl... See more
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Company details
- Shopping Mall
- Collectibles Store
- Jewelry Buyer
- Men's Clothing Store
- Musical Instrument Store
- Women's Clothing Store
Written by the company
Here is a comprehensive, keyword-optimized company description designed to boost your visibility in Google search results. This version expands on your original points but specifically targets high-volume search terms like "Mercari proxy," "Yahoo Auctions Japan," "package consolidation," and specific product niches (JDM, Anime, etc.) which are crucial for SEO. Japan Rabbit - Official Trustpilot Description Japan Rabbit is the world’s leading proxy buying service and personal shopper for Japan, dedicated to making Japanese products accessible to customers worldwide. Formerly known as White Rabbit Express, we have been the most reliable bridge to Japan’s domestic market since 2005. We handle the entire buying process—ordering, payment, warehousing, and international shipping—so you can shop from virtually any Japanese online store or auction site, even those that do not ship overseas or accept foreign credit cards. Buy from Thousands of Japanese Shops We provide seamless access to Japan's largest marketplaces and exclusive retailers. Whether you are hunting for rare collectibles, second-hand deals, or new releases, we help you buy from: Mercari Japan: The ultimate destination for pre-owned goods and rare finds. Yahoo! Auctions Japan: The standard for auction bidding on vintage items. Major Retailers: Amazon Japan, Rakuten, Zozotown, Surugaya, Premium Bandai, Animate, Pokemon Center, Comiket, and thousands more. What We Can Find For You Our customers use Japan Rabbit to import a vast array of goods that are difficult to find internationally: Anime & Otaku Goods: Figures, manga, doujinshi, and limited-edition merchandise. JDM Car Parts: Rare automotive parts and accessories directly from Japan. Fashion & Streetwear: Exclusive Japanese clothing brands, Lolita fashion, and sneakers. Music & Instruments: Vintage guitars, synthesizers, vinyl records, and audio equipment from stores like Digimart. Traditional Goods: Ceramics, tea sets, stationery, and Japanese snacks. Why Choose Japan Rabbit? Package Consolidation: We receive your items at our Tokyo warehouse and combine multiple orders into a single shipment, saving you significant money on international postage. Flexible Shipping: We offer a wide range of shipping carriers including FedEx, DHL, and Japan Post (EMS, Airmail, Surface) to fit your budget and timeline. Smart Bidding: Our system allows for real-time and snipe bidding on auctions to help you win without overpaying. Bilingual Support: Our expert team is based in Tokyo and provides native-level support in English and Japanese, handling seller communications and inquiries on your behalf. Payment Freedom: We accept international credit cards, PayPal, and more, handling the domestic Japanese payments (furikomi, konbini) so you don't have to. Let Japan Rabbit be your gateway to Japan's unique shopping experience. We remove the barriers of language, payment, and logistics, delivering Japan to your doorstep with speed, safety, and reliability.
Contact info
1-2-4-4F Shinkoyasu, Kanagawa-ku, 221-0013, Yokohama, Japan
- hello@japanrabbit.com
- japanrabbit.com
Asks customers to review
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Replied to 100% of negative reviews
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Great service
Very easy service to use. Great communication at each step. Very happy I went with Japan Rabbit. I will use them again.
easy shipment
I have used the sister company blackship, but japan rabbit is good for places that don't have a payment method I can use.
Great company!
Easy to do business with and transparent with fees. Responds quickly to any questions I have.
Happy Customer for 5 years
I've been using Japan Rabbit for about 5 years regularly, primarily for items that require pre-ordering with significant lead time. They've always been trustworthy and provided helpful service when there have been hiccups with vendors. They're also quite fast to pack and ship items and generous with the free storage period. I've used other proxy services and Japan Rabbit is still my first choice.
Quick and helpful
This was my second order with Japan Rabbit. The ordering process went smoothly and support was quick to respond and answered my many questions thoroughly. The handling fees were reasonable and transparent.
Reliable and very professional
Reliable and very professional
First time using Japan Rabbit and I am impressed. They helped me get exactly what I needed from a store that doesn't ship internationally. The packaging was great and the delivery was seamless. 5 stars!
Repeat customer, happy customer
This is my 3rd review of Japan Rabbit's service, with several orders made in between. I'll begin by mentioning there was an oversight on my end regarding digital items but, as usual, their customer service was immensely helpful. It was my most expensive order yet but the packaging is always thoughtful and a joy to open up. The shipping was the quickest I've experienced too somehow! If you've used other proxy shippers, try Japan Rabbit at least once as I highly recommend it.
Always amazing service
Decent company
Decent company. They are very polite and generally effecive. I with their fees were lower.
Really good
Really good, staff are nice and professional. Good services. Sometimes might be a delayed in ordering if it’s Japan public holidays etc
Great experience!
Wasn't sure what to expect but had a fantastic experience! Price was good, shipping was amazingly fast and I couldn't be happier.
Simple and intuitive experience
The buying procedure is extremely simple and intuitive. The purchases can take too long, so you risk the objects selling out, particularly when buying second hand. You can pay for the purchases to be faster.
Excellent customer service and the site…
Excellent customer service and the site is always easy to use! Love that they send reminders when your free storage is almost up
Japan Rabbit is great!
My experiences with Japan Rabbit are always positive. My orders usually go through very quick. They are also very helpful in explaining things when I reach out with questions.
Great service and lots of options to…
Great service and lots of options to send. Good communication!
Large/heavy parcels
Ordered a bulky set up rear jump seats for my G Wagon. The purchase and shipping to the US was handled by Japan Rabbit. I can’t recommend them enough, the entire transaction was hassle free. The added packaging was well worth it and very reasonably priced.
A+ service!!
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