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Jane Reviews 704

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TrustScore 4.5 out of 5

4.6

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and uniqueness, often noting that items exceed expectations. Many consumers highlight the efficient delivery service, with orders arriving quickly and as described. The ordering process is generally considered simple and straightforward, and people appreciate the affordable pricing. However, some customers also noted issues with delivery times, with certain orders taking longer than expected. A few other people also felt that the quality of some items was not as anticipated, citing concerns about material or craftsmanship. There were also occasional mentions of products not matching their online descriptions or sizing issues.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers frequently praise the wide variety of items,... See more

Quality

Users describe positive interactions with quality, noting that items are often as described and pictured,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with items... See more

Order

Customers generally report positive experiences with their orders. Many found the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price. Many customers found items to be reasonably priced, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, my order consisted of 6 t's from 3 different vendors. 1 vendor, that I ordered 4 t's from, was SUPER quick on shipping. The other 2 not as fast BUT they did have it posted on their pages tha... See more

Rated 5 out of 5 stars

The bracelets are beautiful . I currently own 4 different colors. I have many allergies to jewelry and these wok well for me. They actually arrived faster than I expected . I will order more .

Rated 5 out of 5 stars

I got my brush and love it Have been looking for a brush with a carrying case for travel for ages and finally found one that was the right size ( Most others I have seen are tiny ones that dont work w... See more

Rated 5 out of 5 stars

Love this necklace. My husband thought it was very expensive. Appreciate the gift bag it was shipped in. Would definitely buy from this artist again. Delivery was quick.

Company details

  1. Online Marketplace
  2. Gift Shop
  3. Women's Clothing Store

Written by the company

Jane is back! Jane is a US-based marketplace for boutique fashion, home decor, and lifestyle products. We are not Jane-Sidney! We do not sell in Australia!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

704 reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thanks to Jane.com for the Variety of Vendor Choices!

Honestly, my order consisted of 6 t's from 3 different vendors. 1 vendor, that I ordered 4 t's from, was SUPER quick on shipping. The other 2 not as fast BUT they did have it posted on their pages that it would be 4-6 days before items were going to be shipped SO I feel they were honest & truthful with what others might consider a delay in receiving. I think all of the vendors, Beadsbee Boutique, The White Invite & Elle & Emmy, that I dealt with on this order were outstanding in their shipping, packaging & product! Thank you to Jane.com for bringing all of these vendors together in one space!

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve ever used

Worst company I’ve ever used! Nothing like their description n absolutely shocking quality! Please please stay clear! Don’t waste your money!

11 March 2026
Unprompted review
Jane logo

Reply from Jane

Hello Raymond,

We are sorry about this. I am happy to help you. Can you please email us at support@jane.com so we can get this all figured out?

Thank you

Rated 5 out of 5 stars

Great

Great! Product arrived quickly and was what I was expecting. Glad to see Jane up and running again.

4 March 2026
Unprompted review
Rated 3 out of 5 stars

I need to return an item and I can’t…

I need to return an item and I can’t get in touch with seller!

7 March 2026
Unprompted review
Jane logo

Reply from Jane

Hello Aileen,

Thank you for reaching out and for your feedback. It looks like we have been in contact with you via email. I will continue to follow up.

Thank you

Rated 1 out of 5 stars

I have been asking for assistance for…

I have been asking for assistance for weeks so I can return a top. Communication is awful. I am still without help or a response despite reaching out three times for assistance.

18 February 2026
Unprompted review
Jane logo

Reply from Jane

Hello Kyleanne,

Thank you for reaching out. I am sorry about this. I do see that both our support team and the seller have been in contact with you via email. We will continue to follow up.

Thank you

Rated 5 out of 5 stars

I got my brush and love it Have been…

I got my brush and love it Have been looking for a brush with a carrying case for travel for ages and finally found one that was the right size ( Most others I have seen are tiny ones that dont work well)

5 March 2026
Unprompted review

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