While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris and Jack were so helpful as were…

Chris and Jack were so helpful as were the office staff. As a single woman in central London I never could have done this on my own. Thanks so much!

19 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for sharing your experience! We’re so glad Chris, Jack, and our office team could make your move easier, it means a lot to hear this made a difference.

Rated 5 out of 5 stars

Incredible Service from Chris and Mathew

Chris and Mathew were excellent. They were very helpful and super efficient. I trust that my storage supplies are left in very good hands!

20 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind words! We’re glad Chris and Mathew made everything smooth and yes your storage supplies are in good hands.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Totally hassle-free.

19 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks so much! We’re glad we could make the process hassle-free for you.

Rated 5 out of 5 stars

It was by a mile the best loading /…

It was by a mile the best loading / moving service I’ve used. Chris and Jack were epic and made a tough load-in very straightforward and low stress. Thanks a lot lads

19 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

So glad to hear this was your best moving experience! We’ll make sure Chris and Jack know how much you valued their help.

Rated 5 out of 5 stars

Great Experience

Had a great experience with this moving company — the whole process was extremely smooth and efficient. Booking a delivery slot was easy, and collection was right on time. Chris and Calum were fantastic — super easy-going, very accommodating, and moved the boxes out swiftly. They even helped with some last-minute packing, which I really appreciated. Highly recommend!

13 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the great feedback! We’re delighted Chris and Calum made the move smooth and stress-free, we’ll be sure to share your kind words with them.

Rated 5 out of 5 stars

Amazing customer service

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Thanks also to Jake who was always available for any questions. Highly highly recommend JamVans to anyone looking for removals and/or short to medium term storage

12 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind words! We’re so pleased Chris, Marlon, and Jake made the process smooth and stress-free , we’ll be sure to pass on your praise.

Rated 5 out of 5 stars

Brilliant experience, would 100% recommend

Brilliant experience, would highly recommend. Callum, Harvey and Matt helped me pack up my old flat and put everything into storage, before redelivering to my new flat a month later. Communication was great and they were lovely on the day, helpful and attentive. Everything was returned in great condition, without any damage or missing items. Amazing service - thanks all!

31 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks so much for the wonderful feedback! We’re delighted to hear Callum, Harvey, and Matt made your move smooth and that everything arrived safely.

Rated 4 out of 5 stars

Efficient, good care taken for items, a little pricy

Efficient pick up and drop off from zone 2 london. A bit pricy during the storage, and after pickup there was lacking communication about whether we ended up paying for more space than we needed (our estimate was borderline so we booked the slightly larger size - they said they'd check if it fit in the smaller one but we never heard back).

Chris and Logan were friendly and efficient during the drop off, even with a second story walk up 👍

2 June 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks for your feedback! We're glad Chris and Logan made the drop-off smooth and efficient. We appreciate your note on pricing and communication around storage space, we’ll work on improving this going forward.

Rated 5 out of 5 stars

Chris and Anthony were super helpful…

Chris and Anthony were super helpful and friendly, moved everything very quickly. Would recommend!

31 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks so much for your feedback! We’re glad Chris and Anthony were helpful and efficient. We really appreciate your recommendation!

Rated 5 out of 5 stars

Chris and Tom were just so lovely

Chris and Tom were just so lovely! Very friendly and super quick! Everything went smoothly! Couldn’t recommend them more.

28 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks so much for your kind words! We’re thrilled to hear Chris and Tom made the experience smooth and enjoyable. We’ll be sure to pass on your praise—they’ll really appreciate it. Thanks again for recommending JamVans!

Rated 5 out of 5 stars

A seamless moving experience

A professional, friendly and incredibly well-organised team who made our move completely stress-free. We also used their storage service, which was brilliant, they collected everything from our door and delivered it all back when we needed it, so there was no hassle or need to organise access. Their attention to detail and care with our belongings was spot on, and nothing was ever too much trouble. I wouldn’t hesitate to recommend JamVans, they really do go above and beyond!

6 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your wonderful feedback! We’re so pleased to hear our team made your move and storage experience stress-free and hassle-free. Taking great care of your belongings and providing seamless service is what we aim for, so it’s fantastic to know we hit the mark. We really appreciate your recommendation and your kind words about going above and beyond!

Rated 5 out of 5 stars

Excellent Service!

We were very impressed with the JamVans team that worked on our packing and move. They were efficient, professional and friendly, and made the whole experience run smoothly. They worked exceptionally hard, packed our possessions with care, got us in on time, and couldn’t have been more helpful. We are pleased we chose JamVans for our move.

22 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for your kind words! We’re delighted to hear our team provided efficient, professional, and friendly service throughout your move. It’s great to know everything ran smoothly and that you felt well cared for. We really appreciate you choosing JamVans and hope to assist you again in the future!

Rated 5 out of 5 stars
JamStorage logo

Reply from JamStorage

Thanks so much for your fantastic feedback! We’re thrilled to hear the team worked non-stop and made your move quick and easy. It’s great to know we could help make the whole process a pleasure for you. Really appreciate you choosing JamVans!

Rated 5 out of 5 stars

Friendly but very efficient firm

Friendly but very efficient firm, Ryan was excellent and fast, on time, all belongings well protected and intact on delivery. I was kept well informed by Aaron. Thanks again.

22 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind words! We’re glad Ryan and Aaron provided efficient service while keeping you informed throughout. It’s great to hear your belongings arrived safely and on time. We appreciate your feedback and thanks again for choosing JamVans!

Rated 5 out of 5 stars

JamVans recently moved…

JamVans recently moved some of my furniture to France. The whole process was very smooth and communication was great. Aaron Skinner was the person in charge of the process and paperwork and he was great. The crew member of the move was Ryan Harrison, and he was excellent too. Very professional and friendly. Overall a great experience and would recommend! Thanks guys! Juan

22 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for sharing your experience! We’re delighted to hear that Aaron and Ryan provided such great service throughout your move to France. It’s fantastic to know the process was smooth and communication clear. We really appreciate your recommendation and hope to assist you again in the future! - Best wishes in your new home

Rated 5 out of 5 stars

Jamvans were very flexible

Jamvans were very flexible with the end date of our storage when we had to move it multiple times. Communication was always clear and with quick responses to my queries. Both Rute and Jake were very helpful.
Pick up of our items for storage was also very efficient and quick.

21 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your kind words! We're glad we could be flexible with your storage dates and provide clear, quick communication throughout. Rute and Jake will be happy to hear you found them helpful. It’s great to know the pick-up process went smoothly as well. We appreciate your feedback!

Rated 5 out of 5 stars

Chris and Callum were great

Chris and Callum were great. They were very friendly, thoughtful and quick! They also sent me photos from the storage depot showing my items safely packed in the crate. Thank you!

14 May 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for the lovely feedback! We're really glad to hear Chris and Callum took such good care of everything and kept you updated with photos from the depot. Great to know you felt your items were in safe hands — we’ll be sure to pass on your kind words to them!

Rated 5 out of 5 stars

Smooth Operators

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream with really clear easy comms throughout the whole process, managing multiple date changes and inventory amends - really fantastic team effort. Highly recommend.

25 April 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you so much for the great feedback! We're really pleased to hear James, Aaron, and Emma made the whole process smooth and stress-free for you. It’s great to know the team’s efficiency and communication made a difference, especially with all the changes along the way. We really appreciate the recommendation and are glad we could help!

Rated 5 out of 5 stars

👍 JamVans

Chris and Aaran were patient and courteous and more importantly got the job done… thanks guys!

30 April 2025
Unprompted review
JamStorage logo

Reply from JamStorage

Thanks so much for your review! We're glad to hear Chris and Aaran took good care of things — we’ll be sure to pass on your kind words to them. Great to know the job was done smoothly, and we appreciate you taking the time to share your experience!

Rated 1 out of 5 stars

Disgraceful service. Lots of items missing upon return

I hired 2 containers 2 years ago when I had to move out of my flat and stay with a friend for a year. After moving into my own place, they delivered the contents of one container and then spent a week looking for the other one! When they delivered the contents of the 2nd, a mirror was damaged and they did nothing to compensate me. After unpacking everything, I discovered that loads of items were missing including kettle, crockery, computer hard drives, an air purifier, a fan, and half of my kitchen table. These have all been replaced now but what a disgrace!!!

30 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look