JAM Reviews 539

The service works as expected and the support team have been very efficient.

Service is okay. Some teething problems getting set up - still not fully resolved a month in.

Sophie Drayton was so very helpful, and I would not hesitate to recommend her and the company

Nichola connected with me after I enquired about services, and offered me a tailored solution that was comprehensive and covered all my needs, didn't try to upsell me, and gave me a solution that we can amend as we use the service. She was fantastic during the onboarding process, and was always a very quick reply away when I had a query. A credit to JAM, and will be keeping in touch as we utilise the service more. Also a great service in general, good experience with the team that handles the calls, captured all our leads so far. Thanks Nichola!

Jam is inexpensive but provides great service when I need something.

Any requests I have made, ie adding new numbers etc have all been carried within a short timescale and I always get an acknowledge email to confirm.

JAM has helped us maintain our exceptional service by ensuring we can follow up on calls and make appointments for patients we might otherwise have missed or delayed in assisting. Our patients feel heard, and the emails we receive from our AI Receptionist are detailed and include all the relevant information we need to offer suitable appointments or respond to their questions. It’s become an essential part of our service — AI Jo truly feels like part of the team!

Good product and good customer service team. Very happy with the services that we have

JAM have been responsive and supportive and have provided such a great service that we are now rolling it out to different areas. The transition was easy, updates quick and changes seamless. Overall an excellent experience.

What a great service! Having JAM is like having our very own receptionists - very professional and thorough in their call screening. Highly recommended.

Great service & customer portal is so easy to use

Excellent service in every respect. Ideal for my business and delivers exactly what we envisaged when we signed up for it.

A fantastic solution to help me keep on top of customer engagement. Letting customers know that you care is key to good business and having Jam available 24/7 to reassure my customers means a much better outcome for everyone. They're easy to work with and on top of their game.

A really great service at a competitive price..

This is an exceptional service for a small business like my own. It's like rapidly adding a well trained and experienced member of staff to the team who is just as able to advise clients, and capture leads to the level I’d expect. I am very confident in the system plus I know the humans behind it have worked hard to tailor for the subtleties of my business and target client base.

Sophie was great, Superb communication and really efficient.

COMMUNICATION GREAT, ADVICE GREAT, ALWAYS SOMEONE AVAILABLE TO ADDRESS ANY QUESTIONS

I used the service for quite some time, but they started charging me high amounts for calls so I stopped. I'd built up a positive balance on their PAYG service and I asked for this to be refunded 3 months ago. That still hasn't happened

As a system it does work - however, there are things which I found frustrating. Most calls eating far more minutes than I ever realised (phonetically taking all information takes a while!......) and it isn't possible to screen out spam/cold callers effectively, so you'll throw a good portion of minutes at this too.