Jade Finance Reviews 52

The good: Really quick in communication. They come back quick with solutions for your needs. Max was the best in terms of giving me a solution to my business loan and not going through so many hoops. He was communicating throughout and always followed up a call with an email and kept me in the loop at all times. We got the deal done to get the loan prior to receiving the asset.
The okay: We ended up having to reduce and pay out of pocket for the extras that I thought were included such as protection. It resulted in having to deal with the car company directly to sort out payment for that separately.
The bad: Jade is very vague in regards to showing you the loan details and was not upfront in regards to how much everything will cost, especially in regards to interest rates.
They tend to get you the loan but you may be paying a lot on interest for the service and sometimes the broker fee, which isn't mentioned until the end. If you want upfront transparency, this might not be the best for you. I needed the loan and didn't have a choice so I didn't complain.
Would I go back? Yes, but cautiously.

A great experience from start to finish with a successful home loan application with Khane. When others said it couldn't be done they figured it out. Communicating with me every step of the way, would 100% recommend and use again. Thanks again! Kish

I’m very happy with the outcome and the overall experience. I’ve now used Jade Finance for four vehicles, and the process has consistently been smooth, efficient, and well-managed. That level of reliability is why I continue to return.

Thanks again for your support and professionalism.

Adelle has been super responsive and professional and I’ve been very impressed with her level of service, I would certainly recommend using her!

Worked rhys at jade finance to secure a loan for a motorbike. Very fast response. Plenty of communication and very easy to deal with. Helped throughout the whole process and was always able to answer questions.

Jade finance helped me out when a well known bank let me down after I bought a car and paid the deposit. My reputation and credit history was on the line! Neil was exceptional and helped me out like an angel! The whole experience with Jade finance team was extraordinary and they sorted my car loan in 24h.
Well done Jade finance!

Skye was unbelievable with her communication, prompt responses, and ease of understanding. Skye was professional in every aspect, and it was like I was dealing with someone I'd known for many years. I highly recommend using Jade Finance for anyone looking to purchase a new or secondhand vehicle. My overall experience was definitely 5 STAR :)

Absolutely beyond belief in the most negative way! I would never recommend Jade to anyone. Very similar to a review I have now just read

From start to finish of loan application (and by finish I mean we cancelled the application) it was 17 days!

I was told my application was unconditionally approved numerous times and going to settlement on several occasions. I was doing a comparison with a bank offer and repeatedly asked for the % rate and monthly repayment amount only to be told they did not know at that stage. Even when the offer did come through direct from their proposed lender, Jade still could not tell me this information.

Plenty of promises but under delivering in customer service from start to finish and then to get offered a loan at over 4 times the bank rate was insulting.

17 wasted days of continually chasing them up to get a result like that. Obviously I took our original offer over this one.

If I could give a ZERO star rating that's what I would give them.

First of all, it was easy to connect and talk to a real person without having to go through endless talk about going online or downloading apps. I talked to a person straight off the bat. Neil understood what I wanted and made it very easy. I have a complex salary package, and other lenders (NAB) found it difficult to understand exactly what my disposable income really was. But Niel understood my payslip, my explanations and was able to relay it to the lender, which made my life way easier. Overall, it was just refreshing to talk to someone who knew what they were doing. I was very happy with the service

Very Professional and courteous.

Nathan was very on the ball and organised my finance quickly and stress free. He was very efficient and saved me from stress during the whole process

Professional, efficient, no non-sense and friendly service.

Hugh was absolutely fantastic. Extremely efficient and definitely got the deal through for me in a timely manner, had me updated with every step and was just an absolute pleasure to deal with. I will definitely recommend Jade finance to anyone!

Broker who gave you hope and can not help you at all at the end.

Josh from Jade Finance was wonderful, and made the whole experience easy! Highly recommended! Awesome

Hands down the best service. They went above and beyond to ensure everything was perfect. Highly recommend!

The advice and service I received from Jade Finance were both professional and reliable. They helped settle our commercial purchase quickly and without any issues. Great experience overall.

Brenton went above and beyond, securing approval faster than I could have imagined. He kept me informed every step of the way and ensured a smooth settlement. I’ll be sticking with Jade Finance for all my future needs.

Can not recommend Nathan enough. Above and beyond customer service, great skills and the communication was superb. He made the process so easy.
Daryl and Belinda

Warning.. jade finance in run by a bunch of inexperienced nitwits they are keen as to get all your details and credentials to only disappear and have no contact with you.. almost feels like a scam ... Be very careful...