JackWin Reviews 34

The customer service here and at Conquestador is the best by far! They're helpful fast understanding and fair. The payout times are literally minutes after being assessed and it never takes long for them to do so. The longest ive waited was like 7 minutes. Anyways love this casino! Thanks for all your help i always recommend these 2 sites to everyone

There is an in-depth review of JackWin after being active on this site for quite some time:

1) In sportbets there is no cashout available, the option simply doesnt exist. Which is extremely odd because every other sport betting site offers cashouts, JackWin doesnt. Doesnt matter which kind of bet - live, not live, result, over/under, long-term, short-term, no cashout options whatsoever. This interestingly happened after I made a cashout of 518,35€ on a bet where I placed 50€ in February 2023, cashed out in June or July 2023. After this incident cashout was not available for me anymore. If this is specifically something done to my account or to everyone, I do not know. They will deny that and try to explain that cashout is not always available. Which is an insult to my intelligence because I have placed hundreds and thousands of bets since that date and not once was cashout available to any of those.

2) Ridicilous bonus wagering requirements: JackWin is very proud of them giving away bonuses to their customers when you fulfill "system requirements". Those bonuses are almost impossible to wager because they come in with wager requirements of 10x to 20x. On weekends they will offer you a 50% deposit bonus, BUT you will have to wager the amount of your deposit PLUS the bonus amount 20x before you can make any withdrawal. Meaning if you deposit 10€ and recieve 5€ bonus, you will have to wager it up to 300€ before withdrawal is available. Thats an almost impossible task. And additional note: They have a stupid unique thing where the bonus will be cancelled if you dont leave an amount of 0,21€ on your account when you place bets. Why? No idea, but bonus will be cancelled immediately. Also when you make a new deposit after a bonus was activated, also the bonus will be cancelled immediately.

3) When I first registered to JackWin, you could basically withdraw any sum on your account beginning from 10€ or something. Now they changed their withdrawal limit from that amount to 100€ on SEPA withdrawals. If you want to withdraw something below that to your bank account directly, its not possible.

4) Inconsistent betting options: I like to place bets on NBA games. They offer "bet builder" so you could make a parlay with various bets on a single game. I like those kind of bets and like to bet on various players to score X amount of points, assists, rebounds etc. Weirdly their system doesnt allow you to combine point bets with assist bets. You can bet points and rebounds, but not with assists or three pointers. I made a request on that, they claim its a system thing, apparently not working to fix that either. Long term bets on NBA is disabled since like 1-2 weeks, no one knows why. The layout of the site is also inconsistent and confusing. While "Soccer" was always the first section for a long time (meaning you see Soccer bets when you enter the site), it is now "Ice Hockey" as first. For a very long time they had FIFA simulation bets on "Soccer" section although there was a separate "FIFA" section where those games where also included. This can be confusing if you are scrolling through ongoing live games.

5) Last but not least: Customer service. There are agents in live chat, there is a "Player Experience Team" and then there are two persons above them. Ive had endless discussions with every level of their agents / experts about the things I have stated above. Always promises are being made that things will be looked into or be changed, they claim to value you as a customer and make promises which are broken almost immediately and regularly. Often there seems no communication between those guys so you will have to explain problems multiple times.

Everything stated here also goes for Conquestador Casino because it is the same operator.

John S was very helpful

Quick response's att all time, clear and polite. Good staff, All needed for my query's. very satisfied :)

My bank account auto deposited funds but I had forgotten to enter message on form. My balance is still 0 and I emailed help 3 times and have recieved no replies! I'm almost certain I have been scammed and robbed. I was looking forward to playing blackjack live

I signed up as a new customer applyed £40 credit on my account everything was great lost a little won a little when it came down to withdrawal my account got froze they have asked me for( bank statements) phone statements( wage slips) driving licence bank cards that I quote have given them everything they have asked for and still 4 days later have not unfroze my account they emails I have received was very unprofessional all I wanted to no was why its taking so long to the reply was you will be emailed when it is sorted so still no answer why or when my account will be sorted poor poor customer service and all relevant checks should be made before customers can make a deposit not just take the customers money and freeze the account

I want to give 5 stars as I have had good previous experiences. But recently I have been waiting 1 week for a withdrawal. I have asked a few times about it but only receiving generic responses like “as soon as possible”, “we will let you know when it’s processed”. I would rather have a proper update not just standard responses. I will come back and update this review again when there is more news.

UPDATE - 20/12/2021

My withdrawal has now been processed. So updated to 4 stars. As it was a one off slow withdrawal, I will give benefit of doubt.

They are simply the best. I can recommend them to everyone, great bonuses, always helpful and kind support and most importantly, instant withdrawals.

I suspect the people who give bad reviews lost their money . I found this site very easy and , after documentation and verification was passed , which may I add is for our own protection against fraud, my withdrawal was in my bank within the hour . Excellent .

This is a great site for slots machines. I have a lot of fun while playing them, JackWin have a alot of slots and the payout is fast.

Jackwin & conquestidor it’s sister site are fantastic casinos to play at ! the only ones I really trust out there to be honest. Wide range of games , pretty much every provider expect blueprints . Clean fresh nice to look at site , there’s a nice backgrounds when you open a game on a laptop , responsive and easy to navigate around the site . They give you weekly and monthly cash back and always free spins deposit offers etc. The support team even give you a call from time to time to see how you are and if you have any feedback etc, which is appreciated. Withdrawals are super fast usually in my bank via visa direct within the hour , even large wins .. last October I won 12K and it was in my bank 13 mins later ! This is why I trust this casino. I’ve won big on other sites in the past and sometimes waited over 7 days for my winnings. But Jackwin don’t mess you around , as long as your documents are verified you won’t have any issues . I will add if your from the UK and play often you will get asked for source of wealth and bank statements from time to time , but as long as you provide them the correct documents they are asking for it will be sorted within a day or two. If your looking for a new site to play at that is trustworthy then I highly recommend this casino , you will have lots of fun 🙂 username ronald7

SCAMMERS. DEPOSIT AFTER DEPOSIT AND NOTHING. WASTING OF MONEY AND TIME.

Stay well clear of these con people.
Stay well clear of these con people.
if you try and make a withdrawal they will ban you. Happy to take your money but won't pay out.
NEED TO BE CLOSED DOWN

here is the replay I got from them:
After reviewing the documents you have sent in, the senior management have made the decision to close your account permanently with immediate effect.
There we be no refunds, we will be keeping all your money
They have kept my winnings, I will be reporting them

DO NOT SIGN UP

what a stupid replay from jack win, JUST SHOW HOW THEY DO NOT CARE ABOUT CUSTOMERS.
I have left positive reviews as well.
THIS COMPANY IS RUBBISH, of course you lose money when gambling but when I win I want to withdrew my winnings and this company refuses to allow you

The casino is a good site to use. I have won a few hundred and loss a few hundred. Some days I can be on a lucky streak and other days I lose. Im still waiting for a payout from last night. But in all the casino isnt that bad.
I have a macbook Air and noticed that some games dont load up. I have used chrome and safari browsers.

Would Happily Give 0 Stars.
Won £2.5k off £150 deposit. They froze my account and said that I had broken the terms and conditions by using my fiancé bank. I proved to them I put money in the bank and I also sent them a letter off my fiancé saying I have permission to use it. Along with everything else they asked for! After 6 days of going back and forth and making a formal complaint they said they have deleted my 2.5k and will not refund my deposit of £150. Absolute thieves. Stay away!!! If you research this company you will also see they have a history of finding ways out of paying any winnings at all! They are con men! Disgusting company and very poor service!

I love jack win casino I’ve had a few good wins and money is paid really quickly , customer service is also ok never had any problems
This is the only casino I would recommend

OK yes I did deposit with my best friends card and it was my mony yu are crooks no doubt look at all the terrible reviews it was my money you made out like if I uploaded documents you would unlock my account I hope you business fails you are running people's lives I hate you

Great casino in my opinion as soon as your verified the withdrawal process is very fast and easy, I would gladly recommend to people

Awful casino bad customer service and wanting to many documents to verify never had so many problems to withdraw winnings