I like to be part of a variety travel clubs, including Jack's Flight Club. Although I haven't been able to rake advantage of any offers, because they didn't suit my needs, it definitely gives yo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
Company replied
This is a really good facility, especially if you want Economy flights from London. The number of premium flights available is rather disappointing (although they will say that they rarely come acros... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.1
Great
567 reviews
Asks customers to review
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Great customer service
10 April 2026
Unprompted review
Reply from Jack's Flight Club
Mr. Glasby, thank you so much! That means the world to us and we appreciate you taking the time to let us know :) We pride ourselves on a great member experience and we're pleased to see this is exactly what you received. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
An underhand and deceitful company. Avoid!!!
***Edit***
I'm glad that Jack's Flight Club have confirmed to the world how useless they are. Let's run through this:
1) I cancelled on the app in late 2025 - there was NOTHING to say that I had to then follow additional instructions on an email. So I wasn't expecting an email. And I presumed that my app cancellation was enough.
2) The email JFC said they sent re: having to confirm cancellation on email (and which I wasn't expecting) didn't arrive. I have PROVEN that I didn't receive an email.
3) The renewal reminder which JFC said they sent didn't arrive. I have PROVEN that I didn't receive an email.
So, to recap. I thought I had cancelled on the app. NO emails were received to tell me any differently.
I do not understand what they don't understand????
I re-iterate, JFC are an incredibly underhand company. Subscribe to them at your risk.
***End edit
This has been one of the most frustrating customer experiences I’ve had.
I cancelled my subscription through the app in December, yet I was still charged again come January. I always received standard JFC emails before the premium subscription, so when these kept coming through, this seemed normal.
When I saw the new charge however I contacted support. They claimed I had been sent an email to complete the cancellation after the app process. I never received such an email. When pushed, they also said I was sent a renewal reminder, I never received such an email.
Let’s be clear: if a customer never receives an email, that is not the customer’s fault. Simply stating “our system shows it was sent” is not proof of delivery, and it certainly isn’t a valid excuse to charge someone or refuse a refund.
I raised this multiple times and even showed evidence when requested, then MORE evidence when further requested that no such email ever arrived. Despite this they repeated the same scripted response and refused to properly investigate or take responsibility. Instead, they shifted the blame entirely onto me saying that their system said it was sent and they can't help what happens to it once it is sent.
Charging customers after cancellation and then hiding behind automated systems and unverified email delivery is unacceptable.
At best, it shows a complete lack of accountability. At worst, it feels like a deliberate, deceptive and underhand way to avoid issuing refunds.
There was no meaningful support, no ownership of the issue, and no attempt to resolve it fairly.
I would strongly warn others to be very cautious. If anything goes wrong, don’t expect them to take responsibility or treat you reasonably.
For the sake of £30 they've entirely destroyed their legitimacy with me. I will now be approaching my bank for the chargeback I am owed.
Joke of a company.
9 April 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Oliver. Thanks for getting in touch and giving us an opportunity to look into this matter further for you. We definitely always want to ensure there was no service failure and that all proper investigations were completed.
We see that you contacted us on March 30th 2026 advising that there was a prior cancellation but that you were still charged. The agent reviewed your account history and updated you there was no previous cancelation noted, confirmed that we can definitely cancel the billing on our end for you and provided the date your sub would downgrade. We also asked that you provide the confirmation of the cancellation that you would have received in 2025, so we could further look into it for you. As you were outside the 14 day refund timeframe, a refund could not be offered. It was noted that your billing was on January 22nd 2026. You informed us that you received no confirmation of the cancellation completed in 2025, so one could not be provided to us.
The agent further checked your account history, outside of our system and directly with the processor. A screenshot was provided to you from the processor that there was no cancellation in 2025. The screenshot indicated the cancellation done from the agent on March 31st 2026. We also provided screenshots from our system which showed the renewal reminder which was sent to you on December 25th 2025 and the cancellation confirmation from March 31st 2026. Separate screenshots from different systems which advised that cancellation was done in 2026. These are not cases of us simply stating that our systems show they were sent and when actions were completed. These are instances of proof from our system as well as the processor.
We pride ourselves on our member experience and integrity and will always take accountability when needed. To say that we would not take responsibility is simply not the truth. We have many 5 star ratings which attest to our integrity but also persons who have been refunded, even in cases where they forgot about the membership. The matter has been reviewed by the Management team, as you had requested, and we sadly could not provide a refund in this instance for a charge that was completed in January and after investigation was done in our system, as well as with the processor.
We completely respect your right to reach out to your bank regarding this matter and though we wish this was not the case based on the evidence provided, would never discourage you from seeking assistance with them.
We appreciate your time and giving us this opportunity to further thoroughly review your case.
Jacks Flight Club highlights flights…
Jacks Flight Club highlights flights and tips you would never find at great prices
4 April 2026
Reply from Jack's Flight Club
Hey, Lynsey! Thanks so much for leaving your review :) We truly appreciate this and we hope we may continue to bring you even more great flights and tips, so you can get your bucket list checked off.
Reply from Jack's Flight Club
Hey there! Thanks for taking the time to share your feedback. We're genuinely interested in understanding how the service may work better for you and had reached out a few days ago by email to offer some tips on ensuring you're seeing the flights you're after, and also providing a flight tip to one of your preferred destinations. Sadly, we have not heard back to date on if that flight is the kind you're hoping to see.
We would love to hear back from you to understand more on how we may help. Please reply directly to that email or, reach out via the Member Experience team by emailing: support@jacksflightclub.com
Getting nothing worth investing on a…
Getting nothing worth investing on a subscription. Not impressed
26 March 2026
Reply from Jack's Flight Club
Thanks for your feedback Ruth — I’m sorry to hear you haven’t found the Flights useful so far.
I can see you’re currently on a trial, and I’d really like to help you get more value from it. Our Flights tend to work best when there’s a bit of flexibility with dates or airports, and sometimes small tweaks can make a big difference in what you see.
If you’d like, we’d be happy to take a closer look and help guide you towards Flights that better match what you’re looking for, you're welcome to reach out to our Member Experience team at support@jacksflightclub.com
Not much use to me
I have only gotten one Flight Club newsletter since I enrolled in November of last year and found little of use to me in it. I regret having spent the money for the newsletter.
26 March 2026
Reply from Jack's Flight Club
Hi there,
Thanks for your review — I’m sorry to hear this has been your experience.
I’ve taken a look at your account and it seems your email notifications were turned off, which would explain why you’ve only received one newsletter.
I’ve now switched these back on for you, so you should start seeing more of the Flights we share coming through.
You can also manage your preferences at any time in your Members Lounge here: https://members.jacksflightclub.com
If you’d like, I’d be very happy to help make sure everything is set up in a way that works best for you — feel free to reach out to us at support@jacksflightclub.com
and we can take a closer look with you.
We’d love the chance to turn this around for you.
Fab offers which are updated regularly
Fab offers which are updated regularly. The instructions are also clear to follow. Great value for money!
26 March 2026
Reply from Jack's Flight Club
Hi there,
Thank you so much for your lovely review — we’re really glad to hear you’re enjoying the Flights and finding the instructions clear and easy to follow.
It’s great to know you feel you’re getting good value from the service, and we really appreciate you taking the time to share your feedback. I’ve passed your comments on to the team as well.
Wishing you lots of great travels ahead!
Good articles, but not sufficiently targetted
I like the articles, but filters are inadequate to focus on my specific interests. JFC sometimes seems to be peddling things that are not that great.
I want more targetted info/recommendations aiming at my specific interest.
26 March 2026
Reply from Jack's Flight Club
Hi there,
Thank you for your feedback. I’m glad you’ve been enjoying the articles.
I’m sorry to hear that the Flights haven’t felt as relevant to your specific interests as you’d like. While we do offer some ways to refine what you see through your preferences, our service is focused on highlighting standout Flight opportunities we find, rather than searching for specific routes on demand.
That said, adding destinations and airports to your account can help us better align the Flights we send with the places you’re most interested in.
We’ve also passed your feedback on to the team, as we’re always looking at ways to improve how we present and surface Flights.
If you’d like any help getting your preferences set up, feel free to reach out to us at support@jacksflightclub.com
— we’re happy to help.
Great experience
Great experience, I really like the service. I accidentally missed cancelling my free trial until a couple of days after the deadline and the team was very helper and quick to get my issue resolved. I highly recommend JFC
27 March 2026
Unprompted review
Reply from Jack's Flight Club
Hey, JP. We're so happy that we were able to resolve your refund query quickly and get that matter closed :) Thanks for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thanks for your feedback Peter — I’m sorry to hear you’ve found it difficult to find the Flights and navigate the site.
We did try to get in touch previously to help with this, but haven’t been able to connect just yet. We’d still be very happy to take a closer look with you and help make things easier.
Our Flights can sometimes depend on a bit of flexibility with dates or airports, but we’re always working on making these clearer and easier to follow.
If you’re open to it, feel free to reach out to us at support@jacksflightclub.com and we can walk through it with you or help you find something that works.
Charged after account was cancelled - but then resolved
Charged even though my account was cancelled in March 2023. Checked my bank account and have been charged a subscription fee in March 2026 and March 2025 (and presumably 2024 - I've not checked back that far yet) even though I have email confirmation saying account was cancelled.
UPDATE - 27/3/26. JFC came back to me and advised there had been an issue with cancelling my subscription and have refunded me the fee's for the last 4 year's subscriptions.
20 March 2026
Unprompted review
Reply from Jack's Flight Club
Hey Chris,
Thanks for taking the time to update your review — we really appreciate it.
I’m glad we were able to get this sorted and resolve the issue with your subscription. If there’s ever anything else you need, please don’t hesitate to reach out to us at support@jacksflightclub.com — we’re always happy to help.
All the best.
They sorted a payment issue / refund…
They sorted a payment issue / refund for me very quickly. No questions asked - 5 star customer service, even when it’s not in their best interests. Thank you!
17 March 2026
Unprompted review
Reply from Jack's Flight Club
Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Sneaky subscription charge
Subscription has been charged with no contact no warning and auto renewals should be told / mentioned on emails alerts leading up to the auto renewal but I have never ever used your app or service and your reviews here on the subscription tell a clear story that you are quite sneaky and quietly charging people. I want to contest this charge for a subscription that I have never used.
10 March 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Himanshu. We're so sorry to see of this issue and thank you for giving us a chance to look into it further for you.
We do see that you have been in touch with our Member Experience team and can confirm the delay in resolving the issue came about as you created your membership with a different email address to the one that you were writing from. We were awaiting your reply with the confirmation of the correct email address. Once the correct email was confirmed, we were able to locate your account and noted that you initiated the membership with a trial.
Please note that we are very clear on the date when the trial would renew, as well as the amount that would be charged. It's very important to us that we are transparent with all the details of your membership beforehand, so you may have all the information. We pride ourselves on being very upfront with the details and are never sneaky nor secretly charge any of our members.
As you are within our 14 day refund timeframe, the renewal has been cancelled and refunded, as requested.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
3 Ps: Prompt, Professional & Pleasant!
The guys at JFC were extremely prompt, professional and pleasant in dealing with the problem I needed help with. Courteous and helpful!
13 March 2026
Unprompted review
Reply from Jack's Flight Club
This was so kind, Elizabeth :) Thank you very much for leaving your review. We are happy that the team were able to assist with your query and it was resolved, giving you an amazing member experience. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Super helpful
The advice was in depth and really helpful - much more detailed than I expected - thank you
12 March 2026
Reply from Jack's Flight Club
We're so pleased that you enjoyed the service from our new Ask Jack feature. So much collaboration between the teams goes into it and we truly love doing those write ups :) If you do need anything else, please don't hesitate to reach back out. We hope that you have an absolutely amazing trip when the time comes around!
We’ve had 4 incredible trips thanks to…
We’ve had 4 incredible trips thanks to Jack’s so far. If you are flexible and can make quick decisions the deals are fantastic. I’m so grateful. Can’t wait for the next one!
11 March 2026
Reply from Jack's Flight Club
Penny! That is absolutely amazing!! We would love to hear about your trips, so please send us Postcards by logging into your Lounge and clicking the Contribute button, then Add a Postcard. Your review absolutely has us beaming and is really why we do what we do. We love being a part of getting you out and exploring the world. Thank you so much for letting us know :) We truly hope we can be a part of so many other adventures!
Had a query about renewing membership
Had a query about renewing membership. Sorted in one email. Very efficient.
12 March 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Heidi! We're so glad that everything was sorted in a timely, efficient manner. Nothing less than we'd expect from our Member Experience team and we're so happy that you shared this review, thank you :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Chris, we are so glad that everything is sorted and it was done quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I signed up for JFC last year but…
I signed up for JFC last year but didn’t really use it. So when the renewal charge showed up on my credit card, I decided to cancel. I got prompt response with instructions on how to cancel. I was able to get refund without issues. They are very professional.
6 March 2026
Reply from Jack's Flight Club
We are so pleased to see the process was smooth and quick! We try to make your interactions with our team easy and pleasant, increasing the member experience you have with us, even if you decide the paid membership is no longer for you.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I emailed a complaint and no one has…
I emailed a complaint and no one has got back to me poor service
I would like to cancel the upgrade
Please answer this time
2 March 2026
Reply from Jack's Flight Club
Hey, Alex. Thanks for getting in touch and giving us an opportunity to review your account. We are so sorry to see of this issue and have done a thorough review of your email history with us.
Your initial contact with us was on 03rd March 2026 and we replied on 04th March 2026. We reached out to you on 06th March 2026 on the initial email thread (the same day you left this review), where you can see we did reply to you previously. It is very disheartening to receive a 1 star review in a case where you were contacted by the Member Experience team twice.
We have cancelled your subscription with us, as requested, and a refund has been issued.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
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