Jacada planned our incredible family trip to Peru. Every single detail - from flights to hotels, guides to transport - was planned perfectly. They were so responsive, and adapted everything to suit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Working with the Jacada team, especially Sara, made the trip completely stress free. From being met at the airport, throughout the trip, to being dropped at the airport to say goodbye, we didn't have... See more
Company replied
Our travel agents James and Rita planned a perfect vacation for our family of five. They took careful consideration of all of our requests and were able to plan a trip that had something for everyone... See more
Company replied
David did an outstanding job curating our 8-day African adventure, which included game drives during our stay at Londolozi Camp and a spectacular helicopter flight over Victoria Falls. His advice and... See more
Company details
About Jacada Travel
Written by the company
At Jacada Travel we specialise in tailor-made luxury travel. Our guests benefit from the expertise and knowledge of our travel designers, who create authentic, uplifting experiences that are made just for you.
Let us inspire you
Experts in Travel Your interests and passions make you unique, and we want to hear all about them. Our expertise covers everything from the best restaurants in town, to what’s happening with critical conservation projects. Understanding what matters to you means we can create a trip completely personalised, suiting you perfectly.
Unforgettable Connections It’s the spontaneous moments of genuine human connection that make a trip truly unforgettable. Meet with our passionate and knowledge guides to create your own memorable travel moments. We’ve cultivated meaningful and long-lasting relationships with our teams on the ground all over the globe: meet them and become immersed in their worlds.
Seamless Travel and Support Enjoy every moment of your trip, be fully present and let us handle the intricate details, necessary logistics, in-country support and magical elements. Experience seamless travel from start to finish as we take care of every detail with our flexible, caring and meticulous approach to travel planning. You just need to focus on making memories.
Our Pre-Travel Experience Once you’ve booked, you’ll meet your personal concierge, dedicated to the finer details of your trip. You’ll feel the extra layer of support as they use their specialist knowledge and established relationships with restaurants, spas, hotels and more to elevate your experience, both before and during your trip.
Responsible Travel Your trip will play a part in our wider conservation initiatives, helping to preserve the wild spaces, culture and wildlife you’re experiencing for future generations. You’ll be able to enjoy complete luxury, whilst knowing that you’re supporting the destination you’re in.
Travel with Peace of Mind By travelling with Jacada, you’re able to travel with Peace of Mind. We’ll take the stress out of travel with our advice, expert planning and full support throughout your trip. All you need to do is sit back, relax and enjoy the trip you’ve been waiting for.
Let us inspire you
Experts in Travel Your interests and passions make you unique, and we want to hear all about them. Our expertise covers everything from the best restaurants in town, to what’s happening with critical conservation projects. Understanding what matters to you means we can create a trip completely personalised, suiting you perfectly.
Unforgettable Connections It’s the spontaneous moments of genuine human connection that make a trip truly unforgettable. Meet with our passionate and knowledge guides to create your own memorable travel moments. We’ve cultivated meaningful and long-lasting relationships with our teams on the ground all over the globe: meet them and become immersed in their worlds.
Seamless Travel and Support Enjoy every moment of your trip, be fully present and let us handle the intricate details, necessary logistics, in-country support and magical elements. Experience seamless travel from start to finish as we take care of every detail with our flexible, caring and meticulous approach to travel planning. You just need to focus on making memories.
Our Pre-Travel Experience Once you’ve booked, you’ll meet your personal concierge, dedicated to the finer details of your trip. You’ll feel the extra layer of support as they use their specialist knowledge and established relationships with restaurants, spas, hotels and more to elevate your experience, both before and during your trip.
Responsible Travel Your trip will play a part in our wider conservation initiatives, helping to preserve the wild spaces, culture and wildlife you’re experiencing for future generations. You’ll be able to enjoy complete luxury, whilst knowing that you’re supporting the destination you’re in.
Travel with Peace of Mind By travelling with Jacada, you’re able to travel with Peace of Mind. We’ll take the stress out of travel with our advice, expert planning and full support throughout your trip. All you need to do is sit back, relax and enjoy the trip you’ve been waiting for.
Inspired Luxury Travel to Africa, Asia, Latin America, Europe, Indian Subcontinent, Australasia, South Pacific, the Polar Regions and the Middle East and Silk Route.
Written by the company
- We create your perfect trip by listening to you
- When we understand your dreams, we build your ideal bespoke trip; honeymoon, family adventure or annual vacation. Each of us has in-depth experience in each country, and we combine our enthusiasm with an outsider's perspective on local ways, and that's how we ensure you get the exciting and hitch-free trip you deserve.
- Our experts take care of you in every detail
- Our travel professionals and local experts do all the hard work, so you get the most from your time off. We arrange every detail of your trip, from accommodation to private transfers and tours. When you’re there, our exceptional local guides are on hand 24 hours a day. They sort out snags and try to accommodate any extras and changes, or even arrange tickets for the opera, or a place to land your helicopter.
- Hotels and lodges that you'll love
- You can choose to enjoy local hospitality at true boutique hotels with character and charm, indulge in the opulence and unashamed luxury of the grandest Safari Lodges, or to become part of the family at authentic estancias and ranches. We’ve checked them all out in person, so we can help pick the ones right for you.
- Take things at your own pace
- All the trips we organise are private, so you can spend as much time as you like at each destination. Get up early, stay out late, take time over sight-seeing or dinner – it’s up to you. Your guide and driver will ensure you get the trip you want.
- Enjoy private, authentic travel
- Would you like to discover exotic wildlife, big game wildlife, ancient civilisations, or modern culture? Do you want to relax on uncrowded beaches or get immersed in local life? Our guides are passionate experts who can take you to places no guidebook mentions – and make sure you see the big name sites without the big crowds.
- Total financial protection
- We guarantee that your trip is fully protected. For our UK clients, all the flight-inclusive holidays departing from the UK are financially protected by the ATOL scheme. Upon payment, you will be supplied with an ATOL Certificate.
Contact info
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb travel planning
My Jacada reps, Jody and Betty, took my general wishes for a family trip to South Africa and selected some unforgettable destinations. And then made sure that every connection point was well executed, by friendly and effective support staff. We always knew what was coming up next and everyone involved was on time and most helpful - we breezed through airports and all transfers were comfortable and safe. All we had to worry about was enjoying ourselves, which we most certainly did. We highly recommend Jacada, and Jody and Betty in particular.
8 January 2026
Reply from Jacada Travel
Hi Lee, Angayla, Avi and Audrey,
Thank you so much for your time last week and your wonderful review. Betty and I are so happy to hear you and the family had a magnificent time in South Africa. Great to hear you loved Tswalu so much, you're already looking to return! I also cannot believe you saw a lioness moving her cubs - that is so incredibly special. Your time at Lekkerwater sounded very relaxing too. We cannot wait to welcome you back to South Africa soon. Once you're ready to start planning this adventure, do let us know.
Warm Wishes,
Jody & Betty
This was my first time working with Jacada, but it won't be my last!
This was my first time working with Jacada, but it won't be my last! From beginning to end, they were incredible. I felt cared for right from the beginning, when I met my AMAZING travel designer, Demi R. She is knowledgeable about the areas that she designs for, she's super friendly and fun, but most importantly, she really listens to your concerns. My elderly mother and I were traveling together, and both of us have some physical restrictions. Demi was able to not only advise on the best place to visit based on those but also cater to us with specifically planned activities that worked for us. We ended up in Guatemala, which I had never considered before, but now has a piece of my heart. I'm extremely pleased with my entire Jacada experience!
6 January 2026
Reply from Jacada Travel
Dear Larissa,
Thank you so much for your kind words. Melanie, myself, and the whole team are absolutely thrilled to hear that you and your mother had such an incredible time in Guatemala. We take great pride in tailoring every detail to our travellers' specific needs, and it’s wonderful to know that the activities we planned, from the gentle boat rides on Lake Atitlán to the Streets and Eats tour in Antigua, worked perfectly for you both.
It was a true pleasure helping you discover a new part of the world that now holds a piece of your heart, and we are so glad you felt well-cared for throughout your journey.
Here's to many more adventures!
Best wishes,
Demi & Melanie
Everything was perfect
Everything was perfect. Jacada organized a flawless adventure for my family. Everything was very well organized and our transportation and guides were always punctual and ready to help. The hotels, restaurants and activities were all perfect. Thank you
9 January 2026
Reply from Jacada Travel
Dear Montgomery Family,
Thank you so much for your kind words! It was an absolute pleasure for us at Jacada to help design your adventure through Peru and Bolivia.
We are thrilled to hear that the logistics of your journey, from your private transfers in Lima to the scenic boat rides into the Amazon, were seamless.
It’s wonderful to know you enjoyed the curated selection of hotels and activities. We hope the Christmas dinner at Inkaterra Reserva Amazonica and your time exploring the Incan engineering of the Yucay Terraces created lasting memories. A personal highlight for our team was organising the New Year's Evev private dinner on the Uyuni Salt Flats; we hope it was a truly magical way to celebrate both the new year and Worth’s birthday!
Thank you for trusting us with such a significant family trip. We look forward to welcoming you on another adventure in the future.
Best wishes,
Charles & Anabel
Most incredible trip of a lifetime
Charles and Annabel worked hard to make a very personalized trip for us to go to Antartica with incredible stops along the way. We had an incredible time in wine country before heading onto a phenomenal ship to tour Antartica. Charles provided very good guidance with our activities and maximize our days with little off the beaten path extras. He is extremely knowledgeable about South America and his experience shined thru with the little details in this trip. Jacada is a great company to work with. Their travel agents are knowledgeable and listen to what you want and what you are looking for.
8 January 2026
Reply from Jacada Travel
Dear Jill, Martin & Cassidy,
We're so glad you had such a great time travelling with us. Wine Country is an exquisite region, so we of course wanted to make sure you had amazing moments, and your Antarctic cruise was incredibly fun to plan and see you enjoy. We're always here to support you with your questions, ideas and dream travel plans, and we can't wait to be a part of your next adventure.
Best wishes,
Charles & Anabel
Thailand Trip
The hotels were great, the activities were awesome and food was wonderful We had one transfer that was late and one guide that was not as great as the other which caused the 4 stars.
8 January 2026
Reply from Jacada Travel
Hey Katie,
Thank you so much for your time on the phone this week to discuss your recent trip to Thailand. It's amazing you got to grips with this destination and really enjoyed the destination.
I totally appreciate that the late pick up due to other clients was irritating and we've passed that along with your feedback on your Bangkok guide.
Super exciting that you've got your next trip planned with the lovely Lizzie from team LATAM and I look forward to hearing how that Jacada adventure goes.
All the best for 2026,
David & Cathy
A truly bucket list trip to Egypt!
We just came back from an amazing trip to Egypt where we felt like VIP clients thanks to Jacada's amazing organization and warm and attentive personnel in place (local hosts and guides). If you have the opportunity, do not miss out on the Historia boat Nile Cruise from Aswan to Luxor, which was certainly one of the many highlights of our trip. Thanks again for the great organization Jack and Symonne, much appreciated!
8 January 2026
Reply from Jacada Travel
Dear Eric & Catherine,
It was truly our pleasure to assist in planning your bucket list trip to Egypt. Thank you for a lovely review. It makes us incredibly happy to see our travellers have a great time discovering a destination we're passionate about! We're here when you're ready to start planning your next adventure.
Best wishes,
Jack & Symmone
We had wonderful trip to Iceland…
We had wonderful trip to Iceland organized by James and Alice. Every detail was planned with such care and we completely relaxed and enjoyed the experience. There were so many extra touches that made the trip so wonderful. This is our third famly vacation organized through Jacada and we can't recommend them highly enough.
7 January 2026
Reply from Jacada Travel
Dear Sharon,
Thank you so much for taking the time to share such a lovely review. It was truly a pleasure catching up with you recently to hear all about your time in Iceland over the New Year.
It is always a genuine joy to plan these adventures for you and your family, and we are thrilled to hear that the extra touches made this particular trip feel so special. Knowing that you were able to completely relax and enjoy the experience is the best feedback we could hope for.
Thank you for your continued trust in Jacada. We are already looking forward to helping you dream up the next one!
Best wishes,
James & Alice
The trip planners were both friendly…
The trip planners were both friendly and highly informed, ensuring excellent communication throughout. They efficiently utilized our preferences and available time to create an itinerary that matched our desires flawlessly.
6 January 2026
Unprompted review
Great communication with friendly and…
Great communication with friendly and knowledgeable trip planners. They used our time and information effectively to built a trip that perfectly suited our wishes.
6 January 2026
Reply from Jacada Travel
Dear Chace & Sarah,
Thank you for your lovely review, Ana and I are so pleased you enjoyed your special trip to the Galápagos. We look forward to planning a trip for you again in the future!
Warm wishes,
Lizzie & Ana
My travel advisors David and Jessica…
My travel advisors David and Jessica were fantastic from start to finish! They listened to what we were interested in and made a magical bespoke trip catering to our needs and wants. We will never forget our time in Japan and can't recommend Jacada enough for a once in a lifetime adventure. We will most certainly use them again for our next big trip!
5 January 2026
Reply from Jacada Travel
Hey Camille,
It was a pleasure to catch up with you this week regarding your recent adventures in Japan. I'm stoked that Carter had a fantastic time delving into the land of the rising sun, you may have a mini samurai on your hands now!
We've passed on your feedback to the local teams and we look forward to creating another truly special family vacation for you, your idea of an African safari would be truly epic.
All the best for 2026,
David & Jessica
Have a backup plan if you use Rachel Rose
Rachel Rose, from Jacarda Travel, absolutely DID NOT deliver on our trip to Bali! She put together some initial effort but upon first review we agreed, at Rachel’s suggestion, that she reorder our destinations so we would be nearest the international airport at the end of our trip. I sent Rachel a reminder of the changes we agreed upon. She ignored my emails and sent a final version, without any of the agreed upon structural changes. I contacted Rachel two more times and she never responded again, not at all. Luckily, Rachel has been easily replaced by someone who is doing a great job and is insistent on customer satisfaction.
23 December 2025
Unprompted review
Reply from Jacada Travel
Dear Barbara,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, as it falls short of the high standards we aim to deliver.
We’d really appreciate the chance to review what happened and address your concerns. I have already reached out to you and shared my calendar to talk on the phone. Please book a time with me that is convenient for you. It is our priority that you have a wonderful trip to Indonesia.
We’re committed to learning from your experience.
Kind regards,
Alex Carey
Head of Service Excellence
Safari Honeymoom
I truly cannot say enough amazing things about Jacada Travel especially David who we used as a travel agent. He planned and booked our African safari and island honeymoon, and from start to finish he exceeded every expectation. David thought of every detail and excursion based exactly on what I wanted, and it was clear how much time, care, and effort he put into creating the perfect trip for us.
He provided multiple hotel and location options to choose from, explained the pros and cons of each, and guided us on the best time of year and destinations to make the most of our experience. His knowledge and recommendations were spot-on. What really set David apart was his constant communication—he followed up regularly before the trip, checked in while we were traveling, and made sure we were always taken care of, safe, and having the best possible honeymoon.
Knowing he was there gave us complete peace of mind, allowing us to fully enjoy such a once-in-a-lifetime experience. I couldn’t recommend David more highly and truly can’t wait to use him again for our next trip. If you want a travel agent who genuinely cares and goes above and beyond, David is the one.
3 December 2025
Reply from Jacada Travel
Dear Jenna,
Thank you so much for this incredibly kind and thoughtful message. It was an absolute pleasure planning your African safari and island honeymoon, and I’m so thrilled to hear that you enjoyed every aspect of the trip. Hearing that the details, excursions, and overall experience exceeded your expectations means the world to me.
Your trust in letting me craft your once-in-a-lifetime honeymoon made my job a joy, and I’m delighted that you felt taken care of and able to fully enjoy your travels.
I can’t wait to help plan your next adventure.
Best wishes,
David
Amazing trip
Amazing trip
Tailored to our needs, wishes and aims
Everything down to details but open to flexibility where needed
10 February 2025
Reply from Jacada Travel
Dear Julie,
Thank you so much for your kind words. It was a pleasure crafting this special birthday adventure to Kenya. We're thrilled you had an incredible experience at Angama Mara and Lodo Springs. Thank you for trusting Jacada Travel again, we truly appreciate it.
Best wishes,
Jacob & Kamo
Oman and UAE adventure of a lifetime!
Our trip to Oman and UAE was a bucket list adventure of a lifetime! Made extra special by the wonderful planning and attention to SO many details by Rosie Beckford and Rita Pinto. Oman is such a beautiful country. Full of warm, kind, beautiful people and so many wonderful adventures (wadi swims, snorkeling, Via Ferrata, canyon edge hikes, paragliding, ultralights, hot air balloon over the sand dunes) and breathtaking nature and landscapes. Rosie and Rita saw to us having an amazing Formula One experience in Abu Dhabi also! Our room was truly spectacular and a great place to watch the race overlooking the Yaz Marina! AND they organized my sky dive over the Palm Jumerah, and sunset from a top the Burj Khalifa. Can’t recommend Jacada enough. This was our fourth trip planned by Jacada, they’re so amazing and thoughtful and attentive to your every wish and desire. They’ll go above and beyond. Thank you Rosie and Rita for everything you did to make our Oman/UAE trip so special :)
20 November 2025
Reply from Jacada Travel
Dear Donna,
Four trips in and the adventures just keep getting bigger! From the Via Ferrata in Oman to that spectacular F1 view in Abu Dhabi, it’s been a total joy bringing this bucket-list journey to life for you. Thank you for trusting us with your Middle Eastern adventure - here’s to the next one.
Best wishes,
Rosie & Rita
Honeymoon!
We cannot say enough wonderful things about Jody and Kamo from Jacada. From start to finish, they delivered an exceptionally organized, seamless, and safe travel experience for our trip to South Africa and Mauritius. What truly set them apart was the time they took to thoughtfully profile us in advance—getting to know our travel style, expectations, and priorities so every detail felt perfectly tailored to us.
Every transfer, excursion, and accommodation was flawlessly coordinated, allowing us to fully relax and enjoy the experience knowing we were in expert hands. We always felt informed, supported, and secure, even while traveling internationally. The balance of adventure, luxury, and downtime was spot-on, and it was clear that nothing was left to chance.
If you’re looking for travel professionals who are incredibly knowledgeable, detail-oriented, and genuinely invested in creating a trip that exceeds expectations, Jody and Kamo are unmatched. This was truly a once-in-a-lifetime experience, and we owe it all to them.
18 December 2025
Reply from Jacada Travel
Dear Kelly & Ed,
Thank you so much for your glorious feedback and time on the phone the other day. Kamo and I are delighted you had a wonderful honeymoon in South Africa and Mauritius.
We loved to hear that you enjoyed the Winelands so much as well as your Big Five safari at Ngala Tented Camp. Incredible that you were able to see everything.
We would absolutely love to assist with any future adventures when the time is right, Indonesia and Vietnam would be awesome to explore next. Many thanks for trusting us with such an important trip. I hope your wine made it safely to the US and you're able to enjoy a glass of Black Elephant during Christmas.
Warm wishes,
Jody & Kamo
An Incredible Adventure
Jacada "checked all the boxes" in terms of putting together an incredible adventure. We are seasoned travelers and pretty comfortable going on our own but partnering with Jacada enabled us to experience the wide variety of culture, activities and stays that Thailand has to offer. Rachel, Cathy and their local teams in Bangkok, Chiang Rai and Chiang Mai helped us really get out and see the country, meet locals, try new things (hiking up a waterfall! biking through rice fields!) and eat amazing food.
The different hotels Jacada arranged were special, each unique in its own way; the tour guides/drivers they work with were helpful and fun; the activities were both well-planned and well-orchestrated.
Overall, "and incredible adventure". We are happy to recommend Jacada and plan to connect with them for our next adventure.
16 December 2025
Reply from Jacada Travel
Dear Susie & Mike,
Thank you so much for your very kind review. As seasoned travellers, it’s a huge compliment that we were able to add that extra layer of depth and discovery to your time in Thailand.
It’s wonderful to hear that the personalised hike and the bike rides through the rice fields were highlights - we always aim to find those active, immersive moments that get you off the beaten path!
It was such a pleasure working with you, and I’m already looking forward to helping you check all the boxes for your next incredible journey.
Warmest wishes,
Rachel & Cathy
Reply from Jacada Travel
Dear Bonnie & Phillip,
Thank you so much for your kind words! It was a privilege to design your journey through South America, and we are thrilled you enjoyed the highlights, from exploring the dramatic peaks of Torres del Paine and the "eternal youth" waters of Sun Island to your private helicopter adventure over the Exploradores glacier. Knowing that your transitions between the Explora lodges, Titilaka, and Hotel B were seamless is exactly the experience we strive for.
We take great pride in personalising every detail, like your private fly-fishing in Mari Mari or your hands-on cooking class in Lima, to ensure a deep connection with the local culture. It was an absolute pleasure hosting you, and we look forward to crafting your next unforgettable adventure whenever you’re ready to head back to the airport!
Warmly,
Charles & Carlos
Galapagos Trip with Jacada TravelOur experience was great because we…
Our experience was great because we went to places in Galapagos that showed the best examples of wild life and landscape and seascapes.
The guides were extremely knowledgeable and the staff was truly helpful whether we were on a boat or land.
30 November 2025
Reply from Jacada Travel
Dear Donna,
Thank you for your lovely review. I really enjoyed working with you and assembling a really lovely mix of land and cruise so you could explore the Galápagos islands to the fullest. I am also so happy you loved the upgrade to Montemar that we gave you. We hope to put together another adventure for you again soon.
Happy holidays,
Charles
Trips are in the Details
Excellent agency that made our trip once in a lifetime. Can’t wait to use them again!
12 December 2025
Reply from Jacada Travel
Dear Ryan, Sam & Worapan,
Thank you so much for taking the time to share your experience on Trustpilot. Melanie and I are thrilled that you all had such an incredible time during your journey from the peaks of Machu Picchu to the shores of the Galápagos.
It was a pleasure planning the special touches for your group, from your culinary exploration in Barranco and that final lunch at Maido to the breathtaking views from the top of Machu Picchu mountain.
We would be equally delighted to help you return to South America or explore somewhere entirely new whenever you are ready for your next adventure.
Thank you again for trusting Jacada with such a special celebration. We can’t wait to help you plan what’s next!
All the best,
Delfina & Melanie
Honeymoon in Japan
My husband and I used Jacada's service for our 2 week honeymoon around Japan. I usually don't write reviews, but I could not help but to sing the praises of this company to a wider audience. Jacada was beyond helpful, attentive, and organized. From when we landed in Tokyo until we were dropped at the same airport 2 weeks after, we were treated like royalty and never felt the stress normally paired with travel to another continent with a language you don't speak. Perhaps the biggest credit I can give Jacada is that they made sure I, in Japan with a seafood allergy, never went without a meal. We will certainly be using Jacada again for other trips of a lifetime.
1 December 2025
Reply from Jacada Travel
Hey Lauren & Ryan,
Thank you so much for taking the time to leave a review of your honeymoon in Japan with us! I'm only recently back as well from Japan and I completely understand the stress that food allergies and intolerances can cause when travelling (I'm gluten intolerant). I'm delighted we managed to give you that white glove service from arrival to departure and that we allowed you to create priceless memories that you will cherish forever.
Speak soon,
David & Gita
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.