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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the goalkeeper gloves, noting their durability, excellent grip, and comfortable fit. Many people appreciate the exceptional customer service and the helpful, supportive staff who provide valuable advice and assistance. The overall service is frequently described as outstanding, with many highlighting the efficient delivery and the strong sense of community fostered by the company. Conversely, a small portion of people were dissatisfied with the customer service, citing issues like rude responses, slow communication, and difficulties with returns or exchanges. Some reviewers also mentioned concerns about product quality, specifically regarding gloves that frayed quickly or were not true to size, leading to a negative experience with the return process.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and durability of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the gloves and... See more

Staff

Clients share positive opinions on staff, consistently praising the team's helpfulness and support. Many... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter started playing in goal about 18 months ago and we quickly realised finding quality goalie gloves at competitive prices was going to be key. I have ordered several times now and the servic... See more

Company replied

Rated 5 out of 5 stars

Have been using j4k products for many years now for two of my children Have found the quality of gloves to be excellent both for grass and tough astro pitches Sizing is accurate with padded prote... See more

Company replied

Rated 5 out of 5 stars

Ordered 5 or 6 pairs of gloves from them now, and will definitely be going back for more. I had a solid semi pro career and currently coach goalkeepers at one of Wales top club sides. The grip on the... See more

Company replied

Rated 5 out of 5 stars

I have ordered several items for my Goalkeeper son from this company, all have been delivered within the stated timeframe & packaged extremely well. The products themselves are all of a very high qu... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Since 1998, J4K has helped nearly one million goalkeepers, and their parents save a fortune on their goalkeeper gloves and gear. In fact, you can purchase two, sometimes three pairs of J4K gloves, for the same price as just one pair of the so-called big brands, and all without compromising on quality. Another advantage to J4K, is our free online keeper courses, hundreds of hours of free video content and our ongoing guidance for goalkeepers, and especially parents of goalkeepers. This is why we are one of the most trusted goalkeeper brands globally. J4K - PROUD TO BE DIFFERENT!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

589 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 2 out of 5 stars

Ordered a pair of GK gloves for my…

Ordered a pair of GK gloves for my son’s birthday. Was sent the wrong gloves and wrong personalisation. Took 2 days to get a reply from my emails to be told customer services can’t help and to use the return link. I then have to pay to return them.
This mistake is on the company not the customer, the customer should not be paying to return mistake made by the company.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Lies, unfair and flippant response

Due to unfair and flippant response, lies and the fact you’ve gone to ground with no reply, we have to leave this on here.
Simply awful, the only thing worse than the gloves is the response, really poor, we all feel Hard done by here it seems, but you’ve kept my money, return costs (you accepted the return) and the gloves. Criminal, sending a YouTube video of Your ‘founder’ doesn’t help Anyone, I’m sure the viewers here would appreciate that.
Not sure how you’ve had 10 good reviews based on What we received, the process and the response with zero accountability.
If only they’d let me post the photos of your ludicrous response, and the fault on the gloves that isn’t even splitting in the direction you’d take them off!
Dreadful pair of gloves whether uncommon or not, the responses and the fact we have been ignored the last 3 times we’ve reached out is a really poor show.
Telling you we are dissatisfied is not abusive. Telling fibs, claiming we have the wrong size and asked for a size up (not true, refund requested) and sending a YouTube video on how to take gloves on and off is brilliant, the freyed part of the gloves isn’t on the cuff it’s vertical freying. Open to talk but you are still hiding behind automated return responses, sometimes consumers have to learn the hard way. Regards

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought a new pair of gloves…

Recently bought a new pair of gloves for my son. Whilst on the site I saw a lucky dip offer too. I tried my luck and told my son that they'd probably be older stock and he can use them as decent training gloves.

When they arrived the RRP was double what we paid and he loves them (ICE XTN Negative Cut). They are his match gloves and the BIONIC PREMIER Hybrid gloves are used for his J4K Keeper sessions and back up match gloves.

I'm absolutely delighted with the value for money! Not a mark on them after 5 weeks of use and whether is placebo or the gloves his handling is coming on leaps and bounds.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Being a GK coach it’s hard to come by.

Being a GK coach it’s hard to come by good gloves. I have used J4K for more than 5 years now, and I must say that the gloves are such good quality at very affordable prices. Along with the service provided from queries to speed of delivery. They also supply equipment and clothing which again is both affordable and very good quality. Would highly recommend J4K for any GK needs.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Good quality - Nothing to moan about

Bought some gloves for my son, good quality and lasting well, especially on astro pitches.
Gloves are easy to clean and lasting well.
Being part of the J4K community is definitely helping with the tips and tricks this site offers.
Furthermore the J4K gear I have bought is great quality. I bought some compression padding for my son who is 7 year old plays U8, sizes are ample as they are slightly bigger, but the padding had definitely helped with my lads confidence.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

J4K helpful

Son has been using J4K Gloves for over a year now and loves them. What I like about J4K is if there is ever any issues with orders or anything which there is rarely any Matt from J4K messages with in minutes.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Quality! Quality! Quality!

I have used J4K gloves for a number of years now, and every single pair has been exceptional. Comfort, grip, style and durability make these gloves a great choice for a fraction of the price of some other brands.
The gear is also fantastic, from underlays to padded protection, J4K is my instant go to for anything goalkeeping!!

14 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, Kelvin.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

I purchased a pair of gloves and went back for more

I purchased a pair of gloves from J4K for my daughter after her previous pair from a rival brand lasted about a month.
The team were great helping me get the right size and fit for her.
Those have have been great they lasted a full season and have I have since got another pair and a set of the 3/4 padded shorts for her which she loved the moment she tried them on.

5 January 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, John
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

Quality GK gloves

My son has been using J4K gloves and products for over 2 years now, ranging from the kick ball returner to GK gloves.

The website is easy to navigate and offers helpful tips to parents and GKs in understanding the different types of goalkeeper gloves available.

Items are dispatched quickly and packaged as you would expect. My son has had a 3G/4G specific pair and a grass pair both have lasted a whole season, which I haven’t experienced in the past with some of the leading corporations.

I would definitely recommend using J4K and we will always be proud to wear J4K gloves.

17 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, lee.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

Amazing experience with J4K

My experience with J4K has been amazing. As a goalkeeper myself, not only is it my daughter who loves their products but so do I.
My daughter has also been lucky enough to get sponsored by J4K which is absolutely brilliant by them. I would, and have recommended J4K to lots of my friends who are goalkeepers and nobody has been let down so far. Brilliant company and will continue to use.

21 February 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review keston.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

Great gloves, Great keeper.

I first got into J4K Christmas of 2024 and I have been using them ever since. Their gloves are high-quality and have helped me become a better keeper.

15 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, lucy.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

My son has been using J4KEEPERS gloves…

My son has been using J4KEEPERS gloves for the last number of years. There has never been a problem with delivery or sizing. Returns are dealt with in a prompt manner. The range of gloves and prices are unbelievable value. A great brand to get behind. .Hopefully he is using this brand for along time

15 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, David
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

New to using J4K

New to using J4K. But I cant speak highly enough of Ray and the team the brand is such a fantastic family. I'd say family as that how they make you feel. There products are 1st class pricing is excellent after care service is the best we have had. Give J4K a go you won't be disappointed. Also they have this wonderful community on Skool called total goalkeeping

DYLAN

15 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, frederick.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

I highly recommend these gloves my son…

I highly recommend these gloves my son loves them they have a wide range and a great fit that are durable and long lasting unlike other brands.
Customer service is spot on I put the wrong address down and they swiftly sorted the issue out.
Highly recommend to anyone who plays in goal

20 November 2025
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, Ceri.

Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

Good value, good quality gloves

My son's been using these gloves ever since he started goalkeeping. They're great value. The latex is good quality and the durability is good as well. If looked after, they last really well.

14 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, IC.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

Amazing quality and grip

Amazing quality and grip. The goalkeeper gloves I ordered for my son were first rate and better quality than a lot of the top brands (3G Techno Astro Turf). They have amazing grip and are very durable. J4K gloves offer options for specific finger cuts, which helps choosing the right type. Ray and the team are excellent. Delivery times and support are next level. Definitely recommend.

13 December 2025
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, Alex.
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

Rated 5 out of 5 stars

J4K way forward

Started using J4K this season and the gloves are different class. The collection is growing every pay day

13 April 2026
Unprompted review
J4KSports logo

Reply from J4KSports

A thousand thanks for your genuine, wonderful review, Ian
Also, a message to Trustpilot: how can one 1-star review cancel out TEN genuine 5-star reviews? That simply does not seem fair or ethical.
To us, that does not give readers a true reflection of the genuine feedback a business has received. If 1 false review can cancel out 10 genuine 5-star reviews, that is clearly not fair or balanced.

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