IviSmile London ® Reviews 21

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Absolutely feel sorry for this company having so many bad reviews regarding failed orders. It’s clearly a cloned site or fake site these people have bought off. I ordered from them and order... See more

Rated 1 out of 5 stars

I ordered over a month ago, with a shipping email a few days after I ordered and have not yet received my parcel. I understand deliverys are taking longer but I have no idea weather my order is still... See more

Company replied

Rated 1 out of 5 stars

Its been a month you took my money straight away and I haven't received my product, no email updates nothing. Clearly this is a scam looking at the comments below. I won't let this slide as you've bee... See more

Company details

  1. Health and Beauty Shop

Information provided by various external sources

The IVISMILE Teeth Whitening Kit has been designed to deliver maximum results in 15 days, with each application being only 30 minutes. Our key ingredients ensure there’s no pain or sensitivity caused throughout the process while delivering guaranteed results of at least 3 shades whiter teeth.


Contact info

3.7

Average

TrustScore 3.5 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Arrived within two days…

Absolutely feel sorry for this company having so many bad reviews regarding failed orders.

It’s clearly a cloned site or fake site these people have bought off.

I ordered from them and order came within two days.
Just about to try them out but wanted to jump on a just emphasise that you make 100% sure it’s a legitimate site before ordering.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

This scammer had so much victim I wish…

This scammer had so much victim I wish I read the reviews first before placing my order. I found his fake website of shoes on tiktok and the website looks legit until after 1 month I haven't receive any confirmation that my order is ship. This email henry.clifford.parisgmail.com Is the only contact info and never responded to me. I wish you the biggest KARMA and I hope u will rot in hell or jail.

29 June 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!

If I could give 0 stars for these money grabbing thieves I would. Order placed on the 6th September and I have not received my order, or any tracking information.

I received an email back from ‘Veronica Lopez’ with the email address of ‘henry.clifford.paris gmail.com’ stating my tracking info would come through within the next 1-2 days and I will receive my order soon.

I have now sent a further 8 emails to receive no response. Biggest con out there. These people get a kick out of stealing our money and they have been reported several times. Give us our bloody money back you thieves.

7 December 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT order from this website!

Please do not order from this website!! It is a massive scam, they took my money straight away and said I would get a dispatch email within 10 days, if this didn’t happen a refund would be automatically issued. It has been nearly two months of me chasing the refund as I have received no tracking email or updates, they are refusing to give my money back!

DO NOT ORDER!

5 October 2021
Unprompted review
Rated 1 out of 5 stars

Its been a month you took my money…

Its been a month you took my money straight away and I haven't received my product, no email updates nothing. Clearly this is a scam looking at the comments below. I won't let this slide as you've been scamming lots of people by the looks of things. I will be taking this further until you send the product or give us a refund. I have report this as fraud to various websites including met police hopefully something will come of it. I won't stop until action is taken as this is disgusting.

29 August 2021
Unprompted review
Rated 1 out of 5 stars

Ordered 2 weeks ago

Ordered 2 weeks ago, took my money straight away.

I emailed the email address of henry.clifford.parisgmail.com (had to take the @ off as wouldn't let me post) that's on the website and got an email back off of a 'Veronica Lopez' stating -

Thank you for reaching out to us. I can see that your order has been dispatched and the tracking information should be updated soon. It takes a little longer for the tracking to be updated to the system. Please have no worries, you will receive the tracking information within the next few days.

DO NOT ORDER OFF OF THIS WEBSITE OR THE LINKS ON TIKTOK OR INSTAGRAM!

22 August 2021
Unprompted review
Rated 1 out of 5 stars

Would give a zero

Would give a zero, no tracking/dispatch info. Have been told my order has been shipped therefor I can't get a refund. Not professional at all, on the website it says hundreds of 5 star reviews as you can tell from these reviews that's also a lie. Don't make the same mistake as myself and many others and buy from here!

15 August 2021
Unprompted review
Rated 2 out of 5 stars

If i could put ZERO STARS I WOULD

If i could put ZERO STARS I WOULD. COMPANY IS AN ABSOLUTE JOKE!!!!!!! ABSOLUTE CON!!!!!! YOU ORDER AND RECEIVE NOTHING IVE WAITED OVER A MONTH AND STILL NOTHING. COMPLETELY DISGUSTING HOW THEY'RE EVEN ALOUD TO ADVERTISE. DO NOT ORDER. YOU WILL JUST END UP FURIOUS WITH THEM LIKE I AM. DISGUSTING.

15 September 2020
Unprompted review
Rated 1 out of 5 stars

did not receive my item

I ordered and received confirmation email but no tracking number and my emails are being ignored I have written to Them 4 times but no anser donte ude this site

7 September 2020
Unprompted review
Rated 1 out of 5 stars

I am disapointing

I am disapointing. Really. I am waiting for my shipping 5 weekes now. It is not even in my country yet (in Poland, post send message, that the package is in the country). I know that, because od Covid-19 orders could came a few days later, but You should reply to the costumer.

Did You ever have numer order: 4531? In July? To Poland.

24 August 2020
Unprompted review
Rated 1 out of 5 stars

AWFUL!!!!

If I could give no stars I would! Terrible company! Ordered 2 months ago and still not received 2 orders! Emailed them... nothing... Facebook/instagram... nothing! They take your money and that’s it! DO NOT ORDER FROM THEM! They should not be allowed to advertise! They send you a despatched email without any way of tracking. MASSIVE CON!! Don’t waste your time or money!! And please do not tell me I did not order from the official website! I DID!!!!!

19 August 2020
Unprompted review
Rated 1 out of 5 stars

The worst company ever

The worst company ever. Ordered about 6 weeks ago. Not received. Emailed about 5 times with no reply. DO NOT BUY FROM THESE PEOPLE. What a load of rubbish saying you did not buy from this site. I did and the same thing happened so they are lying. I want my money back and I will be taking this further.

24 July 2020
Unprompted review
IviSmile London ® logo

Reply from IviSmile London ®

We would like to let you know that it seems that you have not placed your order on the official website ivismilebrand.co.uk . Please be aware that there are many counterfeit websites out there.


We would suggest to cancel your order or request a chargeback from your bank and place a fresh order on our official website.


Please let us know if you have any questions or concerns. We are here to help you.


Kind regards,

IviSmile London Team

Rated 1 out of 5 stars

Hi I would like to see a reply...

This is not possible I bought from the official website thanks to the ad you put on instagram.
I called my bank and they said I shoul go to the police but before doing any of it I want to know what happend.

22 July 2020
Unprompted review
IviSmile London ® logo

Reply from IviSmile London ®

We would like to let you know that it seems that you have not placed your order on the official website ivismilebrand.co.uk . Please be aware that there are many counterfeit websites out there.


We would suggest to cancel your order or request a chargeback from your bank and place a fresh order on our official website.


Please let us know if you have any questions or concerns. We are here to help you.


Kind regards,

IviSmile London Team

Rated 1 out of 5 stars

Ordered 2 weeks ago

Ordered 2 weeks ago, got a mssg next day saying order had been shipped. It’s still not here. Have messaged, and, emailed, and still no answer. I’ve no idea if it’s coming or not, there’s no way of tracking, or, to contact the company

18 July 2020
Unprompted review
IviSmile London ® logo

Reply from IviSmile London ®

We would like to let you know that it seems that you have not placed your order on the official website ivismilebrand.co.uk . Please be aware that there are many counterfeit websites out there.


We would suggest to cancel your order or request a chargeback from your bank and place a fresh order on our official website.


Please let us know if you have any questions or concerns. We are here to help you.


Kind regards,

IviSmile London Team

Rated 1 out of 5 stars

The order never came and cannot track…

The order never came and cannot track the parcel at all will not be using this site again !!

16 July 2020
Unprompted review
IviSmile London ® logo

Reply from IviSmile London ®

We would like to let you know that it seems that you have not placed your order on the official website ivismilebrand.co.uk . Please be aware that there are many counterfeit websites out there.


We would suggest to cancel your order or request a chargeback from your bank and place a fresh order on our official website.


Please let us know if you have any questions or concerns. We are here to help you.


Kind regards,

IviSmile London Team

Rated 1 out of 5 stars

Order never arrived, customer service non existent

I ordered over a month ago, with a shipping email a few days after I ordered and have not yet received my parcel. I understand deliverys are taking longer but I have no idea weather my order is still on it's way or has been lost. I've emailed multiple times, facebook messaged and Instagram messaged and no reply. I wondered why you couldn't comment on their insta posts, probably so you can't publicly see peoples complaints.

15 July 2020
Unprompted review
IviSmile London ® logo

Reply from IviSmile London ®

We would like to let you know that it seems that you have not placed your order on the official website ivismilebrand.co.uk . Please be aware that there are many counterfeit websites out there.


We would suggest to cancel your order or request a chargeback from your bank and place a fresh order on our official website.


Please let us know if you have any questions or concerns. We are here to help you.


Kind regards,

IviSmile London Team

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