It was the second time with iUsed. Easy arrangement, perfect delivery the next day. The computer received was indeed absolutely new. In original papers, completely untouched!!! Only the box was op... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mostly, positive experiences with iUsed. The only two issues I had so far were: 1. Bad packaging resulting in a laptop getting damaged in transport 2. Sending me a vendor-locked laptop In both... See more
I have bought two refurbished Macbook pro's with iUsed and I would definitely recommend it. They work great, came just as new, but cheaper. They are delivered super fast too. I also like buying refurb... See more
Company replied
I bought my first MacBook with iUsed. MacBook was tagged as lightly used but case and screen was totally fine. Battery cycle was 215. After I cleaned screen with screen cleaner solution and I cleaned... See more
Company details
About iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Written by the company
Over iUsed:
iUsed Store is één van de grootste organisaties binnen de Benelux die via haar verschillende webshops refurbished computers levert van bekende A-merken, zoals Apple, HP, Dell en Lenovo. Via iUsed.nl levert iUsed Store tweedehands Macs afkomstig uit het bedrijfsleven. Deze hardware wordt vaak vroegtijdig vervangen voor nieuwe modellen. Een groot voordeel; hardware uit het bedrijfsleven is van topkwaliteit omdat de bedrijfszekerheid zo groot mogelijk moet zijn. Alle tweedehands Macs die bij iUsed Store binnenkomen worden refurbished voordat ze op de webshop beschikbaar komen. Dit betekent dat alle apparatuur grondig getest en gereinigd wordt, en eventueel voorzien van nieuwe onderdelen. Hierdoor zijn de refurbished Macs bij iUsed Store technisch en optisch weer in uitstekende staat met een levensduur van drie tot vijf jaar, afhankelijk van het type product.
Voordelen iUsed.nl
Written by the company
- Direct leverbaar
- Bij iUsed tonen we alleen producten in onze webshop die per direct beschikbaar zijn voor verkoop en levering. Alle gebruikte Macs zijn volledig getest, voorzien van een schone installatie van het OS en goedgekeurd door onze eigen technische dienst. Hierdoor kunnen we garanderen dat bestellingen die voor 15.00 uur zijn afgerond dezelfde werkdag worden verzonden.
- Standaard 3 jaar garantie
- Wij leveren alle (refurbished) Apple devices met standaard 3 jaar garantie. Dat is meer dan op een nieuwe Apple!
- 30 dagen niet goed, geld terug
- Bij iUsed ontvang je op alle gebruikte Macs 30 dagen “Niet goed, geld terug” garantie. Mocht het geleverde product toch niet aan jouw verwachtingen voldoen, dan kun je het binnen 15 dagen aanmelden om het te retourneren plus nogmaals 15 dagen om het product kosteloos te retourneren en krijg je vanzelfsprekend jouw geld teruggestort. Voorwaarde voor het retourneren is dat het product in dezelfde staat door ons ontvangen wordt als dat het aan je geleverd was.
- Meer dan 27 jaar ervaring
- iUsed Store is onderdeel van de NEG Group, welke in 1993 is gestart als Nieuw & Gebruikte Computers. Dit was één van de eerste organisaties in de Benelux die gebruikte Apple-hardware opkocht. De kennis en ervaring van toen maken nog steeds deel uit van onze huidige organisatie.
- Eigen technische specialisten
- Op onze supportafdeling zijn zowel gecertificeerde Apple- als Microsoft-specialisten werkzaam. Deze technische specialisten hebben ruime ervaring in specifieke Apple- en Microsoft-omgevingen, maar ook in gecombineerde omgevingen.
- ISO certificaat en Webshop Keurmerk
- iUsed Store is meermaals ISO gecertificeerd. Hierdoor zijn onze klanten verzekerd van constante kwaliteit en bestaat er geen onduidelijkheid over de producten en diensten die wij leveren. Bovendien heeft iUsed Store het Webshop Keurmerk, waarvoor wij aan verschillende eisen voldoen. Hierdoor weet je bijvoorbeeld zeker dat je veilig kunt betalen en jouw privacy gewaarborgd is.
3 jaar standaard garantie!
Zorgeloos gebruikmaken!
Standaard leveren wij 3 jaar garantie!
Contact info
Celsiusbaan 2a, 3439NC, Nieuwegein, Netherlands
- +31(0)30 248 40 06
- info@iused.nl
- iused.nl
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Macbook pro
I purchased a MBP. Great prices, the machine was in great condition. The service has been friendly and quick. Once I bought it, I found that the battery could be a bit more better. Contacted iused and they acknowledged and changed out the battery for me! Thanks guys.
18 February 2025
Unprompted review
I Love my new tablet
I Love my new tablet!
It was quickly delivered.
I recommend this company.
I am VERY pleased with my purchase
4 February 2025
Great so far !
8 January 2025
False “100% Checked” Guarantee – Received Faulty MacBook!
I purchased a refurbished MacBook Pro (2020, Intel i5, 16GB RAM, 512GB SSD) from iUsed, trusting their claim that all products are “100% checked and safe.” However, as soon as I received the device, it had a critical battery issue—it does not charge and shows “Service Recommended” with only 12 battery cycles!
I followed all troubleshooting steps, including SMC reset, different USB-C ports, and updating macOS, but the issue remains. This proves that iUsed did NOT properly check this MacBook before selling it. A truly certified refurbishment should not have a failing battery on day one.
To make things worse, I need this MacBook for an urgent business trip next week, and now I am stuck waiting for iUsed to respond. This is unacceptable, and I am requesting an immediate replacement or refund.
🚨 If iUsed guarantees their products are “100% checked,” then why am I dealing with a defective battery on a “refurbished” device? 🚨
I will update my review if they resolve this issue quickly, but for now, I cannot recommend iUsed to anyone who expects real quality control.
8 February 2025
Unprompted review
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Hello Berk,
We are truly sorry to hear about your experience with your MacBook Pro. At iUsed, we thoroughly test all our products, with special attention to battery performance. Given that the battery has only 12 cycles, we could never have anticipated these issues after a full macOS installation.
We completely understand how frustrating this must be, especially with your urgent business trip coming up. That’s why we reached out to you this morning, and we’re happy to offer a free return. Once we receive the MacBook, we will issue a full refund right away.
Our sincerest apologies for the inconvenience, and we appreciate your patience. We hope to resolve this for you as quickly as possible.
Best regards,
-team iUsed.nl
Excellent products in great condition
Excellent products in great condition, fast and safe delivery! :)
27 January 2025
I bought my first MacBook with iUsed
I bought my first MacBook with iUsed. MacBook was tagged as lightly used but case and screen was totally fine. Battery cycle was 215. After I cleaned screen with screen cleaner solution and I cleaned the whole aluminum case with anti-bacterial wipe, it was looking like brand new. Intel i5, 16 GB RAM and 512 GB NVMe drive is perfectly fast. This machine never getting frozen while I'm coding Android and listening Spotify and chatting with ChatGPT. It is not booting fast like Apple M2 CPU installed MacBooks but this MacBook is never getting slow. The only problem was packaged wrong in the delivery package but still there is no problem. MacBook was touching to the bottom of the package without any support/bubble/air space. I think they putted it to the package upside down.
16 January 2025
Excellent support and very good…
Excellent support and very good response to my order questions
23 December 2024
Great
Great! Super easy to set up and camera in great condition. Except that the phone unexpectedly emergency froze about 2 weeks after use, which gas never happened before with previous iPhones owned.
19 December 2024
Happy with the order
No bad surprises , shipment went smooth and phones were in good condition.
I will buy again from iUsed
29 December 2024
Great piece of kit.
Great piece of kit.
Good customer service, well packaged and delivered the next day.
24 October 2024
Item is very nice and also the order…
Item is very nice and also the order arrived on time 🥰
18 November 2024
Best company with APPLE products!
Quick response when contacting the service team. Product delivered very quickly. All in all 5 stars!
12 November 2024
DO NOT trust the iUsed warranty
After an earlier review, I received a reply saying that they would review the case. The Trustpilot response was far quicker than any response from the customer service team. I have finally had a response from the customer service team but there is no review of the situation. Just the same answer, iUsed will not honour the warranty and claim water damage despite an independent repairshop disputing that this is not the issue. DO NOT trust the iUsed warranty. You do not know what you are getting inside a refurbished machine and no way to prove that you did not cause the damage if something goes wrong. It would appear to be very easy to offer a 3 year warranty if you can void it with no recourse to challenge it and no way to prove what caused the fault.
7 November 2024
Unprompted review
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Hello Carol,
Thank you for sharing your feedback. We regret to hear about your experience and understand how frustrating this situation must be for you. At iUsed, we take warranty claims very seriously and always aim to provide fair and transparent service to all our customers. In cases where our technicians identify potential causes of damage that may void the warranty, such as water exposure, we rely on established diagnostic protocols to guide our decisions. We understand your concerns about the findings and sincerely regret any misunderstanding that may have arisen. The condition of the external case is not always indicative of internal exposure to moisture, but we would like to review the specifics of your situation in more detail to ensure all aspects were thoroughly considered.
Regards,
iUsed
Good customer service
Computer was delivered quickly. Quick response when contacting the service team. Small issue resolved efficiently. All in all a good experience!
21 October 2024
Received mobile and presented it to my…
Received mobile and presented it to my daughter as a gift for her birthday. In the first hour the phone restart 4 times intermittently. Then an error appeared advising the battery problem due to a third party battery installation.
We have now returned the item and waiting for a new item. Return policy is good.
13 September 2024
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Hello Ansa,
Thank you for your review on our Trustpilot page.
Again, our apologies for this inconvenience of course.
We shared our instructions on how to return the device free of charge, so we can solve the problem adequately.
When a message appears on the screen about the battery; this actually means that the battery has been replaced for a new one, but because we are not Apple Certified we cannot deactivate this temporary message.
It will only show up for a few days, after which it won't appear again.
We'll stay in touch and thanks again.
Best regards,
-team iUsed.nl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.