Bought the Flynn based on the information provided which showed 10 settings. The actual toy I got had 4 functions. When I approached them saying I was disappointed and not happy with it they apologise... See more
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The stores are quite satisfying, and they offer some high-quality items. However, the payment method for members is complicated. Mobile payments and Apple Pay are not accepted, and members can only us... See more
I love my Normal Piper! It's cute, came in a lovely storage bag, and it works VERY well! Only reason it doesnt get 5 stars is that I'm not a huge fan of most of the vibration patterns. But otherwise,... See more
A wonderful brand. a magnificent store. Have shopped here on the regular getting gifts for self, trade a chosen family. No one has ever been disappointed nor dissatisfied with their Normal products,... See more
Company details
Written by the company
Making sexual wellness a reality for all.
Contact info
727 George Street, Level 3, 2000, Haymarket, Australia
- hey@itsnormal.com
- itsnormal.com
2.5
Poor
331 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I love the quality and ethics of this company and the normalisation of desire and erotic playfulness. My order arrived in 3 days ( live in a regional area) and I can’t wait to experience my new toys!
I love the quality and ethics of this company.
5 December 2022
No complaints!
Hey Lucy!
Love the product! No complaints on anything here!
Thank you!
😊😊
24 November 2022
Both toys hit the spot😉
4 December 2022
thank you 😭
I am on SSRIs, so arriving is uhhh… an issue . After trying your internal toy, I had my first ever g spot o-gasm and cried 😭😭🥹 it sounds really dramatic but I thought I’d never experience one in my life. Thank you 🫶
4 December 2022
sssssatisfied
Great vibe, tasteful packaging and product, quick delivery, ssssssatisfied <3
4 December 2022
Broken toy after just a few months
I got a Charlie, and it worked great... Until it started breaking. I noticed the silicone around the head start to tear, and then eventually the head ripped entirely, breaking the wiring underneath, and now it's broken. I don't seem to be the only person with this issue.
6 December 2022
Unprompted review
Reply from NORMAL
Hey, we're so sorry to hear that happened to your Charlie! Please email our customer support team at hey@itsnormal.com and we'll look into it for you and process a replacement.
Cannot speak highly enough
Excellent products, excellent info, excellent customer service, and I love everything you stand for.
16 May 2022
Quick delivery times discreet packaging
4 December 2022
Good Stuff
they are very efficient and offer reliable products, with clear instructions.
An increase to the range would be good.
30 November 2022
They're a vibe
I bought a Frankie and a Billie. Both beautifully designed toys that are really soft and easy to use. Very quick delivery and the reusable bags are super cute.
Really love that there is gender neutral language on the website and proceeds from purchases go to Minus18.
2 December 2022
Quick and easy to order
Quick and easy to order, great deals as well. Products definitely worth there weight in gold.
22 November 2022
Best vibes EVER!
From start to finish a great experience. There is so much useful and helpful information on the site. Delivery is prompt and packaging discrete.
But mainly I shop for the products. Oh my life! The toys are so amazing! They hit all the right spots and are just overall wonderful. I initially had some doubts as the toys are compact and I am a fat individual so was worried I may not be able to reach properly. I need not have worried as the physics do work! I suspect it may be something to do with the shape and design of the toys. I now have 4 and plan on expanding my stash.
30 November 2022
Products are great and customer service is excellent!
Products are great, love the packaging AND excellent customer service!
24 November 2022
Ace. Highly recommend
Excellent website. Easy to order. Fast service. "Normal" packaging. Very happy with product and went back for more. Love that this is Australian company.
27 November 2022
Outstanding customer service and usage…
Outstanding customer service and usage instructional video. Love the new toy! Great delivery time and packaging
25 November 2022
Got the Billie and never looked back
Got the Billie and never looked back. So soft, so powerful. So easy to use! 10/10
26 November 2022
Unprompted review
They were so helpful when something…
They were so helpful when something went wrong and they took accountability for their part and there was a lot of effort to make amends
1 November 2022
3 in 1
Used all 3 toys the day they arrived.
My husband and I love how they can all be used for both our arousal!
It is the softest material I’ve seen in toys and they’re absolutely fabulous!
Kudos to you 🙌🏽
15 November 2022
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