These guys are great, where no one other supposed computer/mobile/tablet repair shop would even touch my Autel diagnostics tablet they took it in with confidence they could resolve a broken power sock... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My PC was loosing the time when it was starting. This affected updates, especially from Adobe. Suspecting it was the CMOS battery and I was going to replace it myself. However the Graphics card... See more
Company replied
I’m so happy to have found IT Repair Solutions, I have a really old iMac which I thought was beyond repair. I can’t believe how quickly it was not only repaired keeping all my old data but it’s now li... See more
Company replied
I needed a security check on my very old, slow computer, thinking I should perhaps replace it. I telephoned, and within the hour, delivered it to be checked and upgraded. It was completed by the fol... See more
Company replied
Company details
Written by the company
IT Repair Solutions is an electronics repair service specialising in Computer, Phone, Tablet and Console repairs. We also offer micro-soldering services, motherboard repairs and data recovery. Drop your device in if you are local, send it to us by filling out our Sending Form or get a repair quote by clicking on the button below.
Contact info
Horsham, United Kingdom
- help@itrepairsolutions.co.uk
- itrepairsolutions.co.uk
4.6
Excellent
51 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased with the results and cost…
Very pleased with the results and cost of the work. I would happily use and recommend.
11 March 2026
Unprompted review
Reply from IT Repair Solutions
Thank you so much! I’m really glad you were happy with both the results and the price. I truly appreciate your recommendation and would be happy to help again anytime 😊
Great service
Great service. Fixed the repair very quickly, had to go back for a second adjustment and did not charge. Would recommend.
13 March 2026
Unprompted review
Reply from IT Repair Solutions
Thank you for the lovely review! I’m really glad we could get the repair sorted quickly, and it was no problem at all to make the adjustment afterwards. I truly appreciate the recommendation and I’m always here if you need help again! 😊
Frantisek brought my very old laptop…
Frantisek brought my very old laptop back to life, better than new. A first class professional service that really worked and was worth it, thank you very much, Frantisek.
29 January 2026
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your continued trust and such a detailed review! It really means a lot that you’ve come back over the years and that your computers are still running better than ever. I’m especially pleased your upgraded systems and reconstructed laptop are serving you well. Your support and kind words are truly appreciated — I’m always here whenever you need help again! 😊💻
Replace CMOS Battery and Upgrade Graphics Card
My PC was loosing the time when it was starting. This affected updates, especially from Adobe. Suspecting it was the CMOS battery and I was going to replace it myself. However the Graphics card and other wires were in the way. I took the PC to IT Repair solutions and a new battery was installed and the case given a good clean.
I enquired about upgrading the graphics card (GPU)as some aspects of Lightroom was running slow. I was given a quote for installation half of what Amazon would have charged me to install the GPU (Plus the cost of the GPU from Amazon) It was fitted the same day and the machine is running much quicker.
I would certainly recommend IT repair solutions
12 January 2026
Unprompted review
Reply from IT Repair Solutions
Thank you so much for taking the time to leave such a detailed review! I’m really glad we could sort the CMOS battery issue, give the PC a proper clean, and help with the GPU upgrade to get everything running faster—especially with Lightroom. It’s great to hear you were happy with the pricing and same-day fitting. Your recommendation is truly appreciated, and I’m always here if you need anything in the future! 😊💻
Very quick and efficient service
Very quick and efficient service . My laptop fault was diagnosed and fixed within hours . Great communication and friendly manner . Trustworthy and reassuring. Thank you
17 January 2026
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your kind words! I’m really pleased we could diagnose and fix the issue so quickly, and that you felt well informed and reassured throughout. Your trust means a lot—thank you for choosing us, and I’m always here if you need help again. 😊
Positive experience
A very positive, speedy service with good updates about repairs to an Xbox. We will definitely use again. Thank you
7 November 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your review! We’re glad to hear you had a positive and speedy experience, and that our updates throughout the Xbox repair were helpful. We truly appreciate your trust and look forward to helping you again whenever you need us.
Gave IT repair solutions my water…
Gave IT repair solutions my water damage laptop.
The following day told me I could collect it and it was working.
back to the office and it was not working having been charged £120
When to another repairer and he has opened up the laptop and said nothing has been removered from inside as the manufactures tape is still visable. Will never go back here
5 November 2025
Unprompted review
Reply from IT Repair Solutions
Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify what was done. The laptop’s entire motherboard was removed, several capacitors replaced, and the board was professionally cleaned using an ultrasonic process to address the water damage.
It’s possible that the other technician from other shop may not have noticed this, as the manufacturer’s tape can sometimes remain intact even after careful disassembly — we always take extra care to preserve the internal layout whenever possible.
The laptop was returned in working condition, but as clearly stated, no warranty can be provided for water-damaged motherboards due to the unpredictable nature of such repairs.
We always aim to provide honest and thorough service, and we regret that your experience didn’t reflect that. Please feel free to contact us directly if you’d like to discuss this further.
Fantastic Service always very quick and…
Fantastic Service always very quick and perfect repairs
6 October 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your kind words! I'm really glad you’re happy with the service and repairs. Your support means a lot and it’s always a pleasure to help! 😊🔧
Such a superb service
Such a superb service, from start to finish communications were prompt and responses were too. My touch screen laptop hinge broke, cracking the screen and affecting the touch screen in some areas. All repaired and in full working order very quickly. thank you.
20 October 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your kind review! I’m really glad we could get your laptop fixed quickly and that you were happy with the communication throughout. Your support means a lot—always here if you need any help in the future!
Reply from IT Repair Solutions
Thank you for your kind words! I’m really glad you were happy with the quick and efficient service. Always here if you need help again! 😊
Definitely a five star service.
Definitely a five star service.
Following on from a very good previous repair I enquired about servicing and upgrading our desktop PC from Windows 10 to Windows 11. The Microsoft notifications said that the PC was not suitable, but it was. It solutions gave the PC a good service, increased the capacity of the 'C' drive and replaced a non functioning CD drive. All completed quickly and at a very reasonable cost.
I would, without hesitation, recommend IT Repair Solutions.
23 July 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your detailed and thoughtful review! We’re really glad we could upgrade your PC and get everything running smoothly again. It’s always a pleasure to help, and your continued trust and recommendation mean a great deal to us. 😊💻🌟
Great service at very reasonable price
Great service at a very reasonable price accompanied by excellent communication when looking at and servicing our laptop.
We cannot fault and will definitely be using again. Highly recommend!
24 July 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your lovely review! We’re really pleased to hear you were happy with the service, price, and communication. Your recommendation means a lot, and we look forward to helping you again in the future! 😊💻
Professional
Professional, incredible customer service, the type of business that sadly does not commonly existing - I honestly cannot recommend more highly (it must be good because I never write reviews!!)
23 July 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your amazing review! It truly means a lot—especially knowing you don’t usually write reviews. We’re so glad you had a great experience, and your kind words and high recommendation are genuinely appreciated! 😊👏
Impressive service
Impressive service. Quote was provided quickly and once accepted the repair was completed within the timescale given which was nice and quick, and at the quoted price. All completed perfectly, pleased with the updates too. Would recommend.
26 June 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your kind words! I’m really pleased to hear you were happy with the quick turnaround, clear communication, and the final result. Your recommendation is truly appreciated—always here if you need anything! 😊🛠️
IT Repair Solutions did a fantastic job…
IT Repair Solutions did a fantastic job fixing my wife's laptop. Not only was the repair completed efficiently, but he also provided excellent advice and guidance throughout the process.
He's a very nice and talented person with impressive knowledge and expertise in his field. His professionalism and technical skills stood out. Would recommend his services to anyone needing reliable IT repairs.
Thank you for the great service!
20 June 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your amazing review! I’m really glad I could help with your wife’s laptop and that you found the service helpful and professional. Your kind words and recommendation truly mean a lot—it was a pleasure to assist you! 😊💻
I had a very good experience with IT…
I had a very good experience with IT Repair Solutions. He is very knowledgeable, especially about Apple products, a good communicator, and gave me good advice. I actually, in the end, did not need to have any repairs done, but I have every confidence that if they were necessary, they would be done quickly and effectively. Also, it was convenient not to have to go into Horsham town, but to his workshop close by to where I was staying. Highly Recommended.
10 June 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your kind and thoughtful review! I’m really glad I could help with advice and that the experience was a positive one, even without needing a repair in the end. Your trust and recommendation mean a lot, and you’re always welcome back anytime! 😊🍏
Great service and price
Our second time using ITRS. Very speedy service and great price.
15 May 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for coming back to us! We’re really glad you were happy with the service and price again. Your continued support means a lot! 😊
DIsappointing
I would love to join the others in giving a great review but unfortunately this isn't my experience. Our laptop screen was knocked off the side and although the laptop still worked, the screen broke away from the base. We were told it could be repaired or have a new screen, the screen option obviously being more expensive. I asked if the fix would be good or is it better to get a new screen and was told that the fix could sort it no problem. A few days later we took it back as the screen was too loose and wouldn't stay up. We were told by the same person, that it's just a fix not a new screen which was totally different to what he had said as he had told us that a fix would be as good. He said he would see what he could do and we returned to collect it and it seemed ok. A week later, it was exactly back to the way it was when we took it in as all the glue used had just come out. Total waste of money and I'm really disappointed that I wasn't just told it would be better to replace the screen from the get go as we would have done that.
28 March 2025
Unprompted review
Reply from IT Repair Solutions
Thank you for your feedback, and we are really sorry to hear about your experience. We truly regret that the repair didn’t meet your expectations. Clear and honest communication is very important to us, we try to not waste but save clients money if possible. We apologize if that wasn’t the case here.
Please feel free to get in touch directly so we can try to make things right—we’d really appreciate the opportunity to resolve this for you.
Outstanding servive
Outstanding servive. Dropped my laptop off on Good Friday, parts delivered and fitted for pick up the next day. Feri is warm, accommodating and honest. Highly recommended.
18 April 2025
Unprompted review
Reply from IT Repair Solutions
Thank you so much for your wonderful review! I’m really happy we could get your laptop sorted so quickly. It was a pleasure to help you, and your recommendation truly means a lot!
Excellent service
Getting a quote was quick and easy, and the price was reasonable. The repair to my laptop was made within 3 hours of dropping it off. Great service! I will definitely use IT Repair Solutions again.
6 March 2025
Unprompted review
Reply from IT Repair Solutions
Thank you for your great review! We’re glad you found the process quick and easy and that we could get your laptop repaired so fast. We truly appreciate your support and look forward to helping you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.