ithemelandco.com Reviews 60

TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 1 out of 5 stars

These guys are spamming craigslist with fake job ads, trying to get users to use CTR click manipulation to click a link. This is considered 'blackhat' marketing, and as soon as Google sniffs it out, t... See more

Rated 5 out of 5 stars

There's critical issue that we're unable to update the settings. We go to chat support and they can fix for us within couple hours! That's help us to continue business smoothly. Recommend to use th... See more

Rated 5 out of 5 stars

I received quick support to create a very particular rule. Freegifts has a lot of parameters can cover a lot of situations. Until now all needs from our Marketing department and been fulfilled. Thank... See more

Rated 5 out of 5 stars

I have the pro version (free gifts for woo) and its worth it, the support is nice and very effective. You can chose the gifts according to many conditions. Will continue using this plugin and take... See more

Company details

  1. Software Company

Written by the company

An international WordPress and WooCommerce plugin development agency.


Contact info

3.8

Great

TrustScore 4 out of 5

60 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very good customer service

Very good customer service. Very responsive.

28 December 2023
Unprompted review
ithemelandco.com logo

Reply from ithemelandco.com

Thank you so much for the kind words! We're delighted to hear that our customer service team was able to assist you quickly and effectively. Your feedback means a lot to us and motivates us to continue providing prompt support.

If there's anything more we can help with, just let us know. Thank you for choosing our plugin, and happy editing!

Rated 1 out of 5 stars

Plug in crash, support tried to refuse giving me a refund

Bought the plug-in and it crashed my site. I asked for a refund as their website says you get 30 days. The support told me at first they wouldn't provide a refund and said I must allow them to do testing on my server. I told them you have a 30-day money back guarantee I want my refund. After arguing back and forth they finally agreed to give it back to me in a week. I again continue to persist and then they started to hurl insults at me. After I threatened to do a dispute on my credit card they finally agreed to give me my refund. I cannot believe the level of unprofessionalism I was shown by their support. I cannot suggest anybody try their plugins besides the fact that they don't work, their support sounds like they're 13 year old or like they're trained by Donald Trump to hurl insults at you in order to get you to capitulate to them wanting to run experiments on your server and not give you your refund as they promise on their website.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great support

I received quick support to create a very particular rule. Freegifts has a lot of parameters can cover a lot of situations. Until now all needs from our Marketing department and been fulfilled. Thank you Sara for your support!

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Bad service experience

We had a chat conversation on September 1st (transcript #521), with the serviceteam. They wanted to forward our problem to a developer, but today is 11th of September and we did not get any answer. Problem still persists.

1 September 2023
Unprompted review
ithemelandco.com logo

Reply from ithemelandco.com

Dear Bernd
thank you very much for your feedback . your comment are very important to us ,
we replied to your answer on September 2St

https://prnt.sc/sv1ZyG-r-DSX

you can send email to support@ithemelandco.com , we can help to you very soon

Best Regards

Rated 5 out of 5 stars

quick and very helpful support

quick and very helpful support. I was up working late and could not believe they replied to my chat request right away. They fixed my problem and I am now able to finish my project.Thank you!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good support

Very useful plugin and very good support !

There was some change in code since last release and I contacted the support. Very nice and understanding team, was very fast and helpful.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

I am not sure what to say cause the…

I am not sure what to say cause the plugin is amazing, the support team quick and effective, budget-wise also perfect.
Plus the plugin's fields and the report's filtration are amazing.
a must-have plugin.

9 May 2023
Unprompted review

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