ITechworld Reviews 324

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reliability of the products, finding them ideal for various uses, including van life, camping, and home backup. Many appreciate the excellent value, especially during sales, and highlight the speedy and free delivery service. The staff is frequently commended for being helpful, knowledgeable, and providing great advice, contributing to an overall positive service experience. However, some customers reported receiving used or damaged items, with issues such as missing manuals or cords, and visible stains. A few people also experienced product failures, including batteries and chargers, some within a few months of purchase. Additionally, a small number of reviewers noted slow delivery or issues with tracking, and some were dissatisfied with the after-sales service regarding faulty products or incorrect accessories.

What people talk about most

Product

Users describe positive interactions with product, with many praising the high quality and reliability of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Service

Reviewers mention positive feedback about service. Many customers praise the prompt, friendly, and efficient... See more

Quality

Clients share positive opinions on quality, with many praising the high standards and reliability of products... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for a great product (power station). Sale prices are fabulous, delivery was free and speedy. This product was a major step up from a smaller, earlier ITechworld product. They’ve been power... See more

Rated 5 out of 5 stars

I have these batteries in my work car 200 amps Caravan 480 amps Camper 400 amps They have been absolutely brilliant using there 3000 watt inverters It certainly transformed our camping as... See more

Rated 5 out of 5 stars

Just upgraded my 2 agm batteries with 2 itechworld 105ah, absolutely amazing with the difference in weight. Also added the controller with dcdc. I’m impressed that I can see the charging status easi... See more

Rated 5 out of 5 stars

Touched base with the office a couple of times had some great advice from Aiden got an awesome deal on a ps2000 and a 300w solar blanket. Came in handy with all the storms we had recently. I had loo... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Mini Control Box 12V - Bracket is too big for M4 bolts to secure

I am trying to mount it on my cargo barrier using M4 bolts. When I place the M4 bolts head into the mounting bracket, the bolt head is too small to grip onto anything and thus just spins and I cannot use a lock nut to secure it?
A M5 bolt is too big to fit in the mounting bracket hole so how am I meant to bolt it down?
I contacted sales and support and it took at least 3 emails with videos and photos trying to explain the issue.
They didn't offer any solution to this or acknowledge that it was an issue and said to return it. As its been more than 30 days though I have to pay to return it.
I am very disappointed in this product design and the support from iTechworld.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

ICurrently waiting for a response…for inverter issues

Currently waiting for a response regarding a recently replaced inverter. After 8 working days and 3 follow up calls from myself, still know reply.
They may sell goods at discounted prices however their customer is worse than any discount you may get.
Very poor experience and wouldn’t recommend them in a fit.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Team to Deal With

Knowledgeable staff. High quality product. Quick and timely delivery.

A follow-up after further dealings with this team: I cannot praise the iTechworld team enough. Every contact has been conducted in a highly professional and knowledgeable manner. Equipment was shipped quickly, well packaged and arrived in excellent quality.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

I just brought a Itechworld PS2000…

I just brought a Itechworld PS2000 power station and I couldn't be Happer because three days later we had an electrical shut down in Sydney affecting around 190 homes.
What a beautiful machine this litter ripper is.
It saved my fridge, freezer, both full mind your and keep the kettle busy.
The timing was just right and with the insecurity for our power network I will be defiantly getting another one very soon.
Yes, I recommend it, and I love it.
It's simple, it's easy, and it saved me.
And yes, I love Itechworld too now.
Regards Ian

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, We purchased 3x JS60’s, and 2 were used within the first week. They performed as hoped, we will definitely recommend to family & friends.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, great products and delivery notifications were first class.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish product

Fridge arrived, did not work from the outset, very poor after sales service, no answer to any emails, very little response when you can get through on the phone, finally was picked up by your courier and was told , we have to pick up a lot of these, great, still waiting to hear when my replacement fridge will arrive, zero confidence in it being any good now anyway, products are sold at the camping show here but not a single repairer on this side of the country apparently, bitterly disappointed

25 May 2025
Unprompted review

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