Itagpro Reviews 

great representetive, dealt with my query speedily and very satisfied

Customer service was great product was not

ITags supplied were not GPS trackers (as shown on the advert).As others have noted, these devices were nothing more than Bluetooth alarms. I was charged "extended warranty" cover which I didn't want. The app referred to was only in Chinese, but I found another version in European languages but it was crude. As others noted, responses from customer service were slow, and when they finally agreed a refund they were offering me various sums to keep the useless tags. I stuck to wanting a full refund, but strangely none has been forthcoming. Time to try the PayPal refund process! AVOID THIS PRODUCT, it is a scam!

You actioned my request quickly and in an appropriate manner. Well done.

Order product in June I have not received anything. They said it shipped but cannot find it. Ask for refund but all i get is we are checking on it.here I am close to the end of July no product and no refund. Very poor customer service. Stay away from this company

I followed a link after reading a glowing review. I thought I ordered four for a total of £32.99 and was presented with the PayPal payment confirmation which didn't actually let me review the itemisation and total cost. I then realised I'd spent £155 and at this stage didn't even have an order confirmation. I contacted the company within minutes to raise the issue and they were quick to respond but they stated they had IT issues and couldn't find my order. After sending a copy of the PayPal payment and numerous screen shots that they couldn't open my order was eventually found. By this stage apparently, it had already been selected within the Warehouse and couldn't be intercepted. I was to receive them and could then organise a return. When I did receive them, a week later they were keener to offer a 25% refund rather than have them returned. They then agreed a 50% refund which was eventually processed. None of the 4 i bought were able to be paired with the App on my phone. Complete rubbish and I really can't see any use for them at all. I also subsequently found out that the initial order also automatically charged £5 each for extended warranty. I feel this was a scam.

Customer service answered, I need to return the item, I am frustrated, I have called twice now, they say the return email was sent, but its not, after further research, BAD reputation!!!!

This is a piece of crap!!!! Only good for 10 ft. No gps tracking!!! You have to pay for return shipping. They know is sux. Do not buy!!!!
They will not refund money. Kept getting emails saying my order was incomplete. Trying to scam me into buying more.

I would not recommend this company.

I accidentally placed multiple orders after a confusing checkout process with repeated upsell pages. I contacted customer support immediately to cancel, but only one order was cancelled. The remaining orders were dispatched despite my prompt cancellation request. The cost was over £300.
Upon receiving the items I asked to return them for a refund but was repeatedly told that it would be best if I keep them and accept a partial refund - the amount increasing each time I declined and asked to return them for a full refund. It only stopped when I finally asked for details of the complaints department.

After returning all of the items using the company's instructions (at my own expense), Royal Mail confirmed delivery and the company acknowledged receiving the return. Despite this, I have still not received my refund. I have repeatedly been told the refund would be processed within various timeframes, only for those deadlines to pass without payment.

I have also requested the details of the company's complaints procedure on several occasions, but these requests have been ignored.

My experience has been extremely frustrating and I would advise others to proceed with extreme caution.

The only thing from keeping me from giving a 5-star rating is that I never received a tracking code.

My experience has been horrible. I placed an order that totaled a bit over $300. I called seconds after placing the order to make sure I was going to receive this order by when i needed it and they told me it would take up to a month to come in. I requested to have my order canceled, and they told me that they wouldn't be able to do so because they had " already shipped my order" by this point my order barely had a few minutes of being placed. I wish they delivered as fast as they claim to ship. Two weeks later i received an email saying that there was a "Mix-Up with my order" and that they are trying to sort it out. I honestly wish i had not ever placed this order. Horrible experience so far. I will Update when and if i ever get my order.

Overall good transaction. Returning two of three trackers. One is fine for close proximity tracking however product is not as robust as I was lead to believe based on marketing.

Simple and straightforward

Ordered iTags, contacted for a refund as they do not function as advertised. After numerous emails back and forth was told a full refund would be issued on return of products. Evidence and tracking information was provided on email, yet 10 days later- still no refund or communication regarding refund. Conveniently, emails now don’t get a reply.

Do not buy this product. It’s worthless. They said they would give me a partial refund but I have yet to see anything. They don’t answer the phone but initially were responsive to emails but now don’t respond at all. Now what? Any advice from anyone would be appreciated.

Ordering was a real hassle. There is no way to use a different shipping address from the billing address. Once you select an item there is a flood of other offers one must respond to before the order is completed. This is quite an effort to “upsell” the customer. What a waste of my time.

They also suggest there is a chat capability, however, this is not accurate. It is really a delayed correspondence tool. More like email than a chat.

The “customer support “ number is a joke. There is no one there to answer the phones snd after 10 minute hold, their recording said to try their email or chat, they then disconnected the call.

I hope the product works better than their “customer interface” which is deplorable!

I received the device. It is a piece of crap. it is not a gps tracking device. it is only as good as the bluetooth signal. The app is in Chinese. This is a total scam. Customer service and refunds are non existent. They have succeeded in taking another $70 from a customer for no useable product.

I have repeatedly asked for return information. Literally, for weeks. No response other than someone else will get back to me. They don't answer the customer support line but will disconnect you after about 15 minutes.