Bad packaging. Can't contact with real person Blocking account with no reason Some staff good, some bad after used few times. Also- no instructions on most staff where needed. Too much bad exper... See more
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Don’t buy from this company. You may aswell buy cheap Christmas crackers and you would get better products inside them. After sales customer service is non existent, you speak to bots and get nowhere... See more
IT NOW SEEMS CLEAR THAT SHIENS RESPONSE TO COMPLAINTS IS TO SEND AUTOMATIC REPLIES I.E NOBODY ACTUALLY READS THEM AND TAKE ANY ACTION. IN MY CASE, AND I IMAGINE MANY MORE, I HAVE ALREADY CONTACTE... See more
Terrible customer service experience, they lie so badly, I sent in all of this information that proves SHEIN has the merchandise back and they still will not issue a refund. The last email with them... See more
Company details
Information provided by various external sources
Discover affordable and fashionable women's clothing online at SHEIN. With a wide variety of clothing that include dresses, tops, beachwear, bottoms, shoes, and much more. Free returns on all orders.
Contact info
Guangzhou, United States
- it.shein.com
Unfriendly
Bad packaging.
Can't contact with real person
Blocking account with no reason
Some staff good, some bad after used few times.
Also- no instructions on most staff where needed.
Too much bad experience with this company.
Wouldn't recommend.
4 October 2024
Unprompted review
SHEIN - A COMPANY LACKING IN MORALS
IT NOW SEEMS CLEAR THAT SHIENS RESPONSE TO COMPLAINTS IS TO SEND AUTOMATIC REPLIES I.E NOBODY ACTUALLY READS THEM AND TAKE ANY ACTION. IN MY CASE, AND I IMAGINE MANY MORE, I HAVE ALREADY CONTACTED THE COMPANY AS THEY SUGGEST ON NUMEROUS OCCASIONS AND THEIR EXCUSE FOR NOT EFFECTING A REFUND IS BECAUSE THEIR SYSTEM CANNOT DO IT. APPARENTLY NEITHER CAN MANAGERS TAKE ANY ACTION BECAUSE THEIR COMPUTER SYSTEMS WON'T LET THEM. PERHAPS NEWSPAPERS IN NEED OF A GOOD STORY MAY TAKE UP THE CUDGEL. Have a nice day!❤️is all the BOT can offer.
FOR THE FULL STORY PLEASE SEE
MY PREVIOUS REVIEWS ON THE
SAME SUBJECT.
24 August 2024
Unprompted review
I'm still waiting for the company to…
I'm still waiting for the company to address non receipt of order placed, but its proving impossible to do so despite saying we're happy to help etc in their Trust pilot reply.
One is pointed to their customer services page on their website but unless your issue falls into FAQ section( non receipt of goods doesn't) there is no further assistance or guidance on how to rectify the issue!
8 August 2024
Unprompted review
Not even 1 star..again lm still trying…
Not even 1 star..again lm still trying to get my refund .lve sent them the receipt from evrie tracking number. Says returned. Shein saying not in warehouse..can't talk to anyone stupid robots on emails lm sure ..l want my money refunded how do l get it
25 July 2024
Unprompted review
Bad like always same bad try to…
Bad like always same bad try to communicate with them with no response
3 July 2024
Unprompted review
Don’t buy from this company
Don’t buy from this company. You may aswell buy cheap Christmas crackers and you would get better products inside them. After sales customer service is non existent, you speak to bots and get nowhere and you can never return items as they make excuses and say the item is excluded from returns. Avoid…
14 July 2023
Unprompted review
thieves
I made a return through the box, according to the instructions. In the status I have that it is still waiting for the goods to be put in the box and the money is nowhere. It's been more than a week already!!! Now i do not have any stuff or my money!!! No refunds!!! I do not recommend!!!!!!
28 June 2023
Unprompted review
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