IQOS IT Reviews 3,723

TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

It was a great decision to switch from cigarettes to IQOS, and I still love it. However, it's true that several sticks are unsmokable. Sometimes, there are several sticks even in one pack that are imp... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service I damaged my iqoos in 3days got replacement next day. I also got good advice on selection of heets. Thank you for excellent product snd service.

Rated 1 out of 5 stars

I think you need a serious review of your internal processes especially the whole supply chain with your device distribution and order tracking as clearly you may be loosing devices , customers... See more

Company replied

Rated 5 out of 5 stars

Per me è l’unico dispositivo equiparabile alla classica sigaretta, e per qualsiasi problema l’assistenza è sempre disponibile ed efficiente

Company replied

Company details

Written by the company

Philip Morris International (“PMI”) offre un portafoglio di prodotti senza fumo, supportati da un’ampia documentazione scientifica. La nostra visione è che i prodotti senza fumo in un futuro prossimo sostituiranno le sigarette. 1. Fumare sigarette nuoce gravemente alla salute e provoca dipendenza. Senza dubbio, la scelta migliore per i fumatori è quella di abbandonare del tutto l’uso del tabacco e dei prodotti contenti nicotina. 2. I minorenni non devono utilizzare prodotti del tabacco o contenenti nicotina. 3. I nostri prodotti senza fumo sono destinati a tutti gli adulti che altrimenti continuerebbero a fumare o a utilizzare altri prodotti contenenti nicotina. 4. Non proponiamo i nostri prodotti senza fumo a coloro che non hanno mai utilizzato o hanno smesso di utilizzare prodotti contenenti tabacco o nicotina. I nostri prodotti senza fumo non sono alternative allo smettere né sono stati concepiti come strumenti di supporto alla cessazione. 5. I nostri prodotti senza fumo non sono privi di rischi e contengono nicotina, sostanza che crea dipendenza. Passare ai prodotti senza fumo rappresenta comunque una scelta migliore rispetto alle sigarette tradizionali. 6. Supportiamo gli adulti che hanno scelto di utilizzare i nostri prodotti senza fumo nel processo di completa transizione attraverso un’attività informativa e di orientamento. 7. Per usufruire dei benefici dei prodotti senza fumo, i consumatori devono utilizzarli in modo esclusivo e abbandonare definitivamente le sigarette. 8. Forniamo ai consumatori tutte le informazioni rilevanti sulla sicurezza dei nostri prodotti senza fumo.


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3.4

Average

TrustScore 3.5 out of 5

4K reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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