The Key thing if you get some problems is how they respond. The phone line is busy and i got nowhere there but only line kicks in really well and resolved everything for me So i can only recommend.... See more
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Review summary
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Very poor customer services. Never answer calls poor responses to email and when they did no mention of my struggle to get in touch. We did get the bike but when it wasn’t tracking they offered no hel... See more
Excellent customer service.bettie specifically has been great. After ordering a scooter and changing my mind about the model i chose, Bettie stopped my order processing any further and refunded my pu... See more
This is by far the best company to buy your scooters e-bikes or anything . Absolutely brilliant customer service . I’m not saying this just from my tongue rather I’m speaking from experience . They tr... See more
Company details
About isinwheel.co.uk
Written by the company
Welcome to isinwheel
Isinwheel was created with one belief in mind: urban mobility should be smart and fun.
Driven by intelligent technology, we design electric scooters and e-bikes that make city travel more efficient, convenient, and easy to enjoy. At the same time, we focus on stylish design and engaging ride experiences, turning everyday journeys into moments of freedom and joy.
At Isinwheel, we make moving through the city smarter—and every ride more fun.
Contact info
3 SPRING ROAD SMETHWICK, B66 1PE, WEST MIDLANDS, United Kingdom
- +441563638328
- support@isinwheel.co.uk
- isinwheel.co.uk
3.5
Average
695 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Exceeded all my expectations for the v6…
Exceeded all my expectations for the v6 skate board suprise is the battery life as it holds up a minimum of a hour perfectly assisting me in commuting down town and other local areas also assisting me in a safety manor due to the responsive haptic feedback from the motor brake whilst maintaining a strong central of gravity to the ground aiding to balance.
12 March 2026
Unprompted review
Battery distance is not even 4th of…
Battery distance is not even 4th of what promised. And delivery 1-3 days took a week.
tho product arrived and was not damaged and packaging is good and safe.
27 February 2026
Reply from isinwheel.co.uk
Dear Peter,
Thank you for taking the time to share your feedback with us. We truly appreciate your comments.
Regarding the battery range, the actual riding distance can vary depending on several factors such as road conditions, speed mode, rider weight, terrain, and riding habits. These factors can significantly affect the overall battery performance.
We are sorry to hear about the delivery delay. Normally, accessory deliveries take around 3–10 business days, depending on the destination. Please note that deliveries are typically not processed on weekends, which may extend the transit time.
Your feedback is very important to us. We have already forwarded your concerns to the relevant team, and we can arrange for a member of our support staff to contact you to further assist and help resolve the issue.
Thank you again for your understanding and for bringing this to our attention.
Best regards,
Isinwheel UK Customer Relations Team
I brought a scooter on isinwheel and…
I brought a scooter on isinwheel and had a issue after 2 months I contacted the team and they solved this quickly and made sure I was happy with the outcome I am impressed with all and would deffo recommend for brilliant service and products
7 March 2026
Unprompted review
Excellent shipping time and customer service
Excellent shipping time, and if you have any problems with your item they will respond and solve it 10/10 customer service.
7 March 2026
Unprompted review
I found the support I had from…
I found the support I had from isinwheel was very good nothing was too much trouble in helping me to find the replacement part for my grands daughter scooter I would highly recommend this company to purchase goods
7 March 2026
Unprompted review
Great service they always reply quickly…
Great service they always reply quickly to any questions or queries and help with any problems
6 March 2026
Unprompted review
Gt2 scooter
I bought the gt2 scooter from isinwheel, it arrived on time but straight from the box it hasn't worked, i have contacted isinwheel many times now and sent them video after video day after day showing the fault and error code and weeks later the issue still isn't resolved, they just want one more bit to take apart and try this or that, please do NOT waste money on isinwheel
5 March 2026
Unprompted review
Reply from isinwheel.co.uk
Dear Allan:
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while using the GT2 scooter.
We have arranged for someone to handle the scooter issue you mentioned and provide a suitable solution.
Thank you for your patience and understanding during our team's handling of this issue.
Sincerely,
Isinwheel UK Customer Relations Team
Very disappointing experience.
Very disappointing experience.
I ordered a replacement display for my electric bike from this company because their website clearly stated 1–2 day delivery with shipping from Birmingham. It has now been almost two weeks, and I still haven’t received my order.
Order no. ISW23826UK
Customer service is extremely difficult to reach. Calling them is basically pointless – you hear an automated message saying their team is busy and to stay on the line, but after a couple of minutes the call just disconnects. Emails are answered very slowly, which makes the whole experience even more frustrating.
Advertising 1–2 day delivery and then making customers wait nearly two weeks is simply misleading. If there are delays, at least communicate properly with your customers.
At this point I’m still waiting for the order I paid for and hoping it will eventually arrive. Based on my experience so far, I cannot recommend this company.
5 March 2026
Unprompted review
Reply from isinwheel.co.uk
Dear Kamil Szustkowski,
Thank you for sharing your experience. We sincerely apologize for the delays and the frustration this has caused.
Please be assured that we have already escalated your case to the relevant team to ensure it is resolved as quickly as possible. You should have received our previous emails regarding your order ISW23826UK with updates and next steps.
For any further questions or concerns, we kindly ask that you contact us directly via email. Our team typically responds within 24 hours and will do everything we can to support you.
We appreciate your patience and understanding, and we are committed to improving our service to provide a better experience.
Kind regards,
Isinwheel UK Customer Relations Team
Fast delivery sturdy scooter great Xmas…
Fast delivery sturdy scooter great Xmas present
25 December 2025
Unprompted review
Isisnwheel helped with all my needs (all)
Well I am leaving this positive review due to being helped so much by isinwheel :) I bought there product and due to illness and mobility issues the brand went to the end of there means to make sure I was happy no1 safe and happy with ther product safely and security there locks etc are great and perfect for there bikes scooters like was a good scooter and all I can say is I fully recommend this brand to anyone with any issues if you can’t find what your looking for then contact customer service like I did and speak with them I explained my situation and they made sure I was safe and fully comfortable and mobile as getting out on my own or with my son helps with mental health so I can’t praise them any more than possible due to the help they have gave me and there scooters are a can only say belters for the price value for money I hope this reviews helps and a hope u have great day ahead
2 March 2026
Unprompted review
Received as described but took longer than stated
Part came as advertised but the delivery time was a lot longer than stated which was frustrating.
24 February 2026
Reply from isinwheel.co.uk
Dear Mr. Mark Frostwick:
Thank you for your feedback on your recent order. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time.
Normally, accessories ordered from our website will arrive within 3-10 business days, but actual delivery time may vary depending on warehouse location and delivery address.
To avoid you having to inquire about delivery times again in the future, we have re-marked the delivery time information clearly on the accessories sales page.
Thank you for your patience and understanding. We hope to provide you with a better shopping experience next time.
Sincerely,
Isinwheel UK Customer Relations Team
Terrible from the get go ordered on…
Terrible from the get go ordered on February 18th, still waiting for my order on March 3rd. Even though it states on the website 1-2 day delivery from Birmingham only to find out it’s not coming from Birmingham it’s coming from China
24 February 2026
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Still waiting for my adapter nearly 14…
Still waiting for my adapter nearly 14 days now & I am disabled and need this Adapter ASAP THANK YOU
20 February 2026
Reply from isinwheel.co.uk
Dear Customer,
We truly appreciate you taking the time to let us know about your recent experience. We are sorry to hear that it did not meet your expectations, and we want you to know your feedback is essential in helping us improve.
In order for us to better understand and resolve the situation, could you please share the following information through our support request form:
・ Your order number or account email
・ When the issue occurred
Once received, our team will:
Begin an internal review with the relevant departments right away
Keep you updated on the progress until the matter is resolved
Apply the findings to strengthen our service going forward
At isinwheel, our goal is to provide you with a smooth and worry-free experience. We will continue working closely with you through your preferred contact method until this is fully resolved.
Thank you again for bringing this to our attention. Your input makes a real difference in helping us improve and serve you better.
Warm regards,
isinwheel Customer Care Team
Quality scooters
Quick delivery and great quality fix problems quickly help any way they can
25 February 2026
Unprompted review
Child’s scooter-Happy customer
Product delivered carefully packaged and on time.
Company very helpful and informative.
Go above and beyond for customer satisfaction.
10 February 2026
Unprompted review
Original review was wrong- was for the US Isinwheel. I apologize for the error.
Terrible communication and shipping. Can’t get any answers from anyone at Isinwheel, Amazon or the Chinese shipping company they used. It’s been sitting in Florida for a week and I have no idea how to contact shipper and Isinwheel has been no help and has made things worse bc their system has told Amazon it canceled yet they say still being delivered. Very shady. Be cautious
22 February 2026
Unprompted review
Reply from isinwheel.co.uk
Dear Customer:
Thank you for your message and for sharing your concerns. We are sorry to hear about the difficulties you have experienced.
We would like to clarify that although it is the same brand, our team is responsible only for orders from the UK region. Orders placed through Amazon US are managed by a different regional team and warehouse system, which means we unfortunately do not have access to the order or shipping information for your purchase.
For the fastest resolution, we kindly recommend contacting Amazon US customer support directly or the seller support on the Amazon US order page, as they will be able to check the shipping status and assist you further.
We truly apologize for the inconvenience and appreciate your understanding.
Kind regards,
Isinwheel UK Customer Relations Team
First e skateboard I've bought and was…
First e skateboard I've bought and was unsure as to what the performance would be like as this offers great value for money compared to the competitors. I'm very happy with it but best of all is the customer service which has so far been exemplary.
8 February 2026
Lovely friendly service definitely…
Lovely friendly service definitely order again
27 December 2025
Unprompted review
Excellent customer service following…
Excellent customer service following delay. I was really impressed with how the customer services team handled my
Issue. I haven’t used the product yet, but the quality looks great.
11 February 2026
Unprompted review
Refreshing to receive great service.
Refreshing to receive great service.
Tech problem resolved promptly
7 February 2026
Unprompted review
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