Finally, 100% in CUSTOMER CARE goes to ... drum roll please 🥁Taylor from Customer Relations ✨ Taylor took the time to listen, care, understand and most importantly show kindness. We had a query in r... See more
Company replied
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Review summary
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Reviews shaping this summary
Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more
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The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more
Company replied
Mustafa, was absolutely incredible. He walked me through step-by-step. His explanations were explicit. Mustafa is an absolute gentleman and your company should be very proud to be one of your crew.
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4.6
Excellent
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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If I could give zero stars I would
If I could give zero stars I would. They quoted me over $1300 to replace a tap. I got the job done by someone else for $150. they are a total rip off.
29 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your feedback.
We are sorry to hear that you were unhappy with the quotation provided.
Our quotations are based on the specific scope identified at the property, including the work required, materials, installation requirements, warranty obligations and the service being offered. A lower price from another provider does not necessarily mean the two quotations included the same scope, products or guarantees.
Importantly, our quotations are provided for consideration and there is never any obligation to proceed. In this instance, you chose to engage another plumber whose price better suited your needs, and we completely respect that decision.
We would, however, like to review the quotation to ensure the proposed scope and pricing were clearly explained. If you provide your job details to our Customer Care team, we are happy to investigate the matter internally.
We understand that price is an important consideration for every customer. Our focus remains on providing clear quotations, professional service, quality workmanship and appropriate warranties, while allowing every customer to make an informed choice before approving any work.
Thank you for the feedback.
Irwin’s Plumbing
Two staff are so professional and…
Two staff are so professional and explained patiently. They are helpful and effecient.
23 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Oi Li, thank you for taking the time to leave us a review. We're pleased to hear our team was professional, patient, and took the time to explain everything clearly. It's great to know you found them helpful and efficient. We appreciate your feedback and hope to have the opportunity to provide you with a 5-star experience next time. Thank you for choosing Irwin's Plumbing!
Would you pay $1320 to fix a dripping garden tap?
My wife called Irwin Plumbing in Brisbane for a quote on 2 dripping taps, a garden hose tap, and a laundry tap at an investment house. Paid $140 for the call-out and quote. The quote came back to my wife as I was overseas at $1,205 plus GST — for context, the tap part itself costs around $14 at Bunnings.
When I asked for the written quote to be emailed over (which I’d already paid for), it turned into 8 phone calls and 5 different staff members, all refusing to send it when I asked for a breakdown of the work. Eventually I got an email offering to refund the $140 if I dropped it and didn’t leave a review.
I finally got a mock up quote from someone else that itemised a 22 step process to replacing a garden tap!!! Bargain price of $800 for that!!!!
Rang SJK Collective. $200 all done including call out.
24 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for taking the time to provide such detailed feedback.
We are genuinely disappointed to read about your experience, particularly the difficulty you describe in obtaining a written copy of the quotation. Customers should be able to clearly understand what work has been recommended, what is included and what the total price will be before making a decision.
Our pricing is not based solely on the retail cost of an individual tap or fitting. Quotations can include attendance, diagnosis, removal and installation, associated plumbing work, materials, testing, commissioning, warranty obligations and the responsibility we assume for the completed work. That said, we completely understand why a customer may compare our quotation with other providers and choose an alternative that better suits their requirements and budget.
What concerns us most in your review is the communication you describe. Eight phone calls and multiple staff interactions simply to obtain clarification of a quotation is not the experience we want to provide. We will take that feedback seriously.
You have also stated that you were offered a refund on the condition that you did not leave a review. We take an allegation like that seriously. We welcome genuine feedback — positive or negative — and would like the opportunity to review the relevant calls and correspondence to establish exactly what occurred.
We would also like to clarify that a detailed scope of works is intended to explain exactly what a customer is paying for. It is not intended to make a straightforward job appear unnecessarily complicated. If the scope provided to you was not clear or proportionate to the work being proposed, that is something we should review internally.
Ultimately, our quotations are provided without any obligation to proceed, and we respect your decision to engage another licensed contractor.
We would appreciate the opportunity to investigate this matter properly. If you provide your job number or booking details to our Customer Care team, we can review the quotation, phone calls and communication associated with the job.
Thank you again for raising your concerns. Feedback like this helps us identify where our service and communication can be improved.
Irwin’s Plumbing
Make an informed decision!
They came to inspect and potentially repair a leaking underground pipe. They quoted $1,750 (after discounts) to undertake a leak detection prior to quoting for the repair and making good. I was shocked having been verbally quoted around $400 with another organisation. Their plumber ridiculed the quote as it was "only verbal". I had the leak detection done the following day for $390 and the leak mended the day after.
After posting this review, the company contacted me. I explained the situation and they understood my concerns. They agreed to refund the call out fee.
13 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for taking the time to update your review and for acknowledging that, after discussing the matter with our team, we understood your concerns and refunded the call-out fee.
We appreciate that the difference between our proposed leak-detection price and the alternative quotation you received was significant, and we completely understand why you chose to obtain another opinion.
Different plumbing companies can operate under different pricing structures, equipment, investigation methods, inclusions, warranties and service models. Our quotations are provided for consideration only, and customers are always free to compare options and choose the provider that best suits their circumstances.
We are, however, concerned by your comment that the alternative verbal quotation was ridiculed. Regardless of whether another contractor provides a verbal or written price, we expect our team to communicate respectfully and professionally at all times. That feedback will be addressed internally.
We are pleased that, after you raised your concerns, our Customer Relations team was able to speak with you directly, review the circumstances and provide a resolution by refunding the call-out fee.
We also agree with the sentiment in your review: customers should make an informed decision. We encourage people to understand the proposed scope of works, ask questions, compare quotations where they wish and only proceed when they are comfortable with the service and price being offered.
While we clearly were not the right provider for this particular job, we appreciate the opportunity to respond to your concerns professionally and thank you for recognising the steps we took to resolve the matter.
Irwin’s Plumbing
Avoid at all costs
We moved into a place end of May and we noticed pipes banging quite loudly after shutting off the taps, assuming it to be water hammer. So we called these guys to come and take a look, I was going to refill the air chambers but couldn't find the mains for the life of me. The 1st day they were supposed to come at 1pm, nobody showed up by 5, no phone call, so we call them and they say someone is on the way, then get another call maybe 20 mins later that person has a flat tyre and can't make it, reschedule for next day. Next day they rock up, have a quick look around, prepare a quote of 890 which I wrongly assumed was to fix the issue, no that quote was for them to inspect the issue and tell me what the problem was, supposedly pressure testing and "isolating mains", i'm not sure the guy actually turned the mains off because it was well hidden in a patch of weeds/grass and I was using water at home, never once saw any specialised "pressure testing equipment", he basically went around the house and turned the taps on and off a few times. He was here for about 1h 15mins total, and maybe spent 20mins in total in and around the house, and the rest of the time in his van preparing quotes. Eventually he gives the actual quote of installing water hammer arrestors at 2400, and that he was 90% sure it would work, in addition to the 890, at which point I said I was going to think about it. He then calls up his boss and immediately knocks the original 890 off and asks what concerns I have about the price, I say I'm going to get a few more quotes. 2 days later, I find the mains in said patch of grass, refill air chambers, and the water hammer is gone. So basically they charged me 890 to tell me something I already knew. Didn't offer to refill air chambers as an option, you would think it's the least they can do for 890, oh and of course they recommended replacing the hot water system because "it's old", for a small fee of $8-9k, irrelevant to the reason we called them.
14 July 2026
Unprompted review
Ryan was excellent thru out the entire…
Ryan was excellent thru out the entire repairing of the leak
Highly recommend Irwins Plumbing for all your plumbing needs
22 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Carol, thank you for your fantastic review! We're so pleased to hear Ryan provided excellent service throughout the repair of your leak. It's great to know he kept you comfortable throughout the process and delivered a result you were happy with. We'll be sure to pass your kind words on to Ryan.
Thank you for your recommendation and for choosing Irwin’s Plumbing for your plumbing needs. We really appreciate your support and look forward to helping you again in the future.
Reply from Irwinsplumbing
Hi Lieu, thank you for your wonderful review! We're so pleased to hear Jaison, Sam, and Nick provided you with great service. We'll be sure to pass your kind words on to the team—they'll really appreciate the recognition. Thank you for choosing Irwin’s Plumbing, and we look forward to helping you again whenever you need us.
Very engaging and informative team
Very engaging and informative team. Kept me updated along the way. Very efficient and quality of work was brilliant.
21 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Jase, thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team. Keeping our customers informed, providing clear communication, and delivering quality workmanship are all things we take great pride in. It's wonderful to know the team was efficient and kept you updated throughout the process. We really appreciate your kind words and thank you for choosing Irwin’s Plumbing.
Job well done
17 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Marilou, thank you for your 5-star review! We're so pleased to hear you were happy with the work completed. We really appreciate your kind feedback and your support, and we're always here if you need us again in the future.
Very prompt and efficient
17 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Peter, thank you for your great review! We're pleased to hear you found our service prompt and efficient. Providing reliable service and getting the job completed in a timely manner is always our goal. We really appreciate your feedback and support, and we look forward to helping you again whenever you need us.
Reply from Irwinsplumbing
Hi Stephen, thank you for your great review! We're pleased to hear you found our team courteous, friendly, and efficient. Providing professional service with a positive experience is something we always strive for.
We really appreciate your feedback and thank you for choosing Irwin’s Plumbing. We look forward to helping you again in the future.
Great work very informative and good at…
Great work very informative and good at what he does
17 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Jan, thank you for your great review! We're so pleased to hear you found our service informative and that our plumber was able to provide knowledgeable advice and quality workmanship. Taking the time to explain the work and ensure our customers are kept informed is something we pride ourselves on.
We really appreciate your kind words and your support. Thanks for choosing Irwin’s Plumbing, and we look forward to helping you again in the future.
Awesome job thanks
16 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Heidi, thank you for your fantastic review! We're so pleased to hear you were happy with the job completed. We really appreciate your kind words and your support.
Thanks for choosing Irwin’s Plumbing, and we look forward to helping you again whenever you need us.
The guys were great
The guys were great. Prompt service and very professional and completed job to our satisfaction.
Kept us informed every step of the way.
16 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Corey, thank you for your fantastic review! We're delighted to hear the team provided prompt, professional service and kept you informed throughout the entire process. Clear communication and completing the job to our customers' satisfaction are always priorities for us, so it's great to know you had such a positive experience.
We really appreciate your feedback and thank you for choosing Irwin’s Plumbing. We look forward to helping you again in the future.
Great service Pleasant plumbers
Great service Pleasant plumbers
Quick service
From Ben and crew
Lots of information about work to be done
Very happy
15 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Kiki, thank you for your fantastic review! We're so pleased to hear you had a great experience with Ben and the team. It's wonderful to know they were friendly, efficient, and took the time to provide plenty of information about the work required. We really appreciate your feedback and are glad you were happy with the service.
Thanks for choosing Irwin’s Plumbing,
Irwin’s Plumbing
Over priced good service
Good serivce from plumber. Very over priced. Didn't mention the july promotion discount either. Wouldn't use Irwin's plumbing again.
15 July 2026
Unprompted review
10/10 service
Great communication, sorted everything out promptly and at a high quality!
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Hi Abigail, thank you for taking the time to leave us such a great review. We’re glad to hear our team provided excellent communication and got everything sorted promptly and to a high standard. We really appreciate your feedback and look forward to helping you again in the future.
Thanks,
Irwin’s Plumbing
Great service
Great service. Friendly and got the job done quickly and efficiently.
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your fantastic 5-star review, Justin! We're delighted to hear you were happy with the friendly service and that we could get the job done quickly and efficiently. We really appreciate you taking the time to share your experience. Thanks for choosing Irwin's Plumbing—we look forward to helping you again whenever you need us!
Fantastic service by Shaun who attended…
Fantastic service by Shaun who attended the service.
14 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Newtown Family! We're so pleased to hear you received fantastic service from Shaun. We'll be sure to pass your kind words on to him—he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing, and we look forward to helping you again whenever you need us!
Very prompt and polite
Very prompt and polite. Easy to reach out to, we will always recommend their great work.
13 July 2026
Unprompted review
Reply from Irwinsplumbing
Thank you for your wonderful 5-star review, Reliant Care. We're delighted to hear that you found our team prompt, polite, and easy to deal with. Providing reliable service and making the process as smooth as possible for our customers is something we take great pride in. Your recommendation means a great deal to us, and we truly appreciate your support. Thank you for choosing Irwin's Plumbing, and we look forward to working with you again in the future.
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