Ironbeam Futures Reviews 226

Good company

I’ve been a user of Ironbeam and Firetip for more than 10 years. Recently I’ve had horrible delays with fund withdrawal and poor access to customer service (I’ve been waiting for thousands of dollars for more than 3 weeks, they blamed a bad address and then tried to charge me $35 for a new check) and decided to try TD Ameritrade. I don’t think I’ll ever look back.

Just funded my account so can’t speak for the trading side of things yet, but so far customer service has been amazing. Speedy and friendly calls, offering help with my setup into the SierraChart platform, even offered me continued help without knowing if I would continue the application process at first. Shoutout to Mark in LA!

-G. Grace Hill

Brent is amazing. He has worked with me on the firetip x platform when i couldnt get or find that type of help at go futures. I will remain a customer. And i look forward to adding to my account and inform others about my experiences.

Your responses to my issues or questions in my calls or emails are quick and informative. Thanks

They were always there to help with the initial setup of my account and software. Very quick response on all emails.

As a Canadian and Ninjatrader user, I was set up with IRONBEAM by an IB. This past summer, I went direct with IRONBEAM. Customer service was sometimes curt, but objectives achieved. Rithmic connection is fast and more reliable than prior CQG connection.

Regarding FireTip X. The only gripe I have is when I open app on iPad and goto a different app, I have to set up FireTip all over again. This may be a security issue but I wish I could navigate between apps without needing to set up FireTip every time I leave and return to app.

Otherwise I am very happy with IronBeam, and the service provided.

If IronBeam is not at associated with FireTip X, my apologies for the gripe not in your control.

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UPDATE: I have set up Face ID and it works great. I can now close/sleep iPad and when I re-open FireTip all is restored. Thank you for a great service.

The process was fast, and Mike was awesome and patience.
Excelent service.
Edit: Sadly, they dont accept Panamanians (account its closed), they should have tell me that earlier to avoid all the time invested in here.
In the brief time as customer, the service was excelent.

i am a former head trader in a bank and since i left i joined ironbeam with my personal account

here is my experience with them

1st they have fantastic fills in bonds way better than any broker i know
i sit beside my fiancee who uses 2 other brokers and fills are less fast than i get even if putting orders same time i get filled bef4 it goes bid/offer at my price

2nd the few times i have had technical issues Mike Murphy the broker or customer service has always been very helpful and quick in its response and very fair .i really have only good things to say about them and am not making any of this up .

I would recommend them strongly to anyone who wishes to day trade futures for their fills and their service

my name is Sylvain Lanthier

they treat me like family and could not be happier

Impeccable customer service -- well beyond expectations. Plus great fills on 10y and 30y futures too and one of the best margins in industry.

There is a lack of communication and response. Of course, this impacts one's pocketbook.

excellent customer service. honest and trustworthy! the Firetip platform is absolutely terrible, constantly stops working. switched to CQG Desktop.

Amazing fast support and they provide competitive fees.

Best Futures broker I have found. Have been with most Futures broker, Ironbeam services and platform combination outshines the competition by a mile. Not only do they give near instant response to service needs, but their platform is the most feature rich free platform I have seen in a long while. I feel as if I have finally found a company I am happy to grow my account with.

After fifteen years with Interactive Brokers and a short stint with AMP, I find myself at the right place with Ironbeam. With all others things equal (choice of platform, cost, speed of execution), I actually am getting support in a timely fashion. I strongly recommend that people unhappy elsewhere, give Ironbeam a try.

Great customer service. Didn’t have any problem. Cheap commission, great web platform. Desktop software can use some improvement but does the job

Great communication from Sales Director throughout the onboarding process. Downloading FireTip was simple and worked well immediately. Everything is excellent so far!

Fast and effective. Very nice doing business with them!

I like Ironbeam and my broker a lot. In terms of account size and number of positions taken, I could very well be the smallest client they have. Yet, I am not at all treated that way. When in need of help or have a question, responses are respectful, clear and prompt. I highly recommend Ironbeam as this is a great firm to be with!